Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Operational Insights ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
B2B Gateway Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Hosted Agent Operational
Operational Insights ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Cloud Hosted Agent ? Operational
Operational Insights ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
B2B Gateway Operational
Operational Insights ? Operational
IICS EM Central 1 Azure Services Operational
Platform Services Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
B2B Gateway Operational
IICS AP East 2 Azure Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Governance Catalog & Quality Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Cloud Data Governance and Catalog Operational
Metadata Command Center Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 9th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 8th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
15.197.154.91
3.33.142.217

New DR IP addresses to be added:
52.223.60.75
35.71.183.222

URL to test if the site is accessible: https://na2-testing.dm-us.informaticacloud.com

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19333
Posted on Oct 12, 21:23 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 9th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 8th Nov to avoid any service disruption.

New Primary IP Addresses to be added:
75.2.30.109
99.83.225.209

New DR IP addresses to be added:
15.197.141.127
3.33.143.217

URL to test if the site is accessible:
https://na1-testing.dm-us.informaticacloud.com

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19332
Posted on Oct 12, 21:21 PDT
Update - This is a reminder notification of an upcoming security change that could break your integrations with Informatica DaaS APIs.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Oct 13, 10:59 PDT
Update - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Aug 4, 05:39 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:34 PDT
Scheduled - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 8, 05:27 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
52.223.31.82
35.71.188.218

New DR IP addresses to be added:
75.2.108.98
99.83.218.242

URL to test if the site is accessible: https://use4-testing.dm-us.informaticacloud.com

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19338
Posted on Oct 12, 21:27 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
75.2.67.68
99.83.232.232


New DR IP addresses to be added:
15.197.183.75
3.33.185.235


URL to test if the site is accessible:
https://usw5-testing.dm-us.informaticacloud.com/

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19323
Posted on Oct 12, 21:26 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
15.197.133.102
3.33.137.242

New DR IP addresses to be added:
75.2.111.117
99.83.133.245

URL to test if the site is accessible:https://usw3-testing.dm-us.informaticacloud.com

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19337
Posted on Oct 12, 21:25 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
15.197.217.108
3.33.244.204

New DR IP addresses to be added:
15.197.233.111
3.33.220.219


URL to test if the site is accessible:
https://apse1-testing.dm-ap.informaticacloud.com/

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19325
Posted on Oct 12, 21:24 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 2 IP addresses.

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.

New Primary IP Addresses to be added:
15.197.252.100
3.33.224.221

URL to test if the site is accessible: https://nac1-testing.dm-na.informaticacloud.com/

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19335
Posted on Oct 12, 21:28 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
15.197.250.84
3.33.248.254


New DR IP addresses to be added:
15.197.138.66
3.33.131.206


URL to test if the site is accessible:
https://use6-testing.dm-us.informaticacloud.com/

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19324
Posted on Oct 12, 21:22 PDT
As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 16th Nov for your pod.

The Identity Service and Package Dependency Manager IP addresses are not impacted by this change and should remain allowed.

Please allow these IP addresses on your organization firewall no later than 15th Nov to avoid any service disruption.


New Primary IP Addresses to be added:
75.2.70.92
99.83.132.195


New DR IP addresses to be added:
15.197.235.94
3.33.211.225


URL to test if the site is accessible:
https://emw1-testing.dm-em.informaticacloud.com

Please find the FAQ here for this update: https://network.informatica.com/docs/DOC-19334
Posted on Oct 12, 21:29 PDT
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 20, 10:51 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 09:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 20, 10:48 PDT
Oct 20, 2021
Postmortem - Read details
Oct 20, 10:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 10:43 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 19, 17:52 PDT
Postmortem - Read details
Oct 20, 10:52 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 10:19 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 19, 17:51 PDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - The issue is resolved and should no longer be observed. Please reach out to Informatica Global Customer Support for any further queries.
Oct 18, 06:45 PDT
Monitoring - The issue is resolved and there shall be no further issues with slowness noticed. Kindly reach out to Informatica Global Customer Support for any further queries.
Oct 18, 05:22 PDT
Investigating - We are currently noticing slowness on IICS NA1 and are currently investigating on priority and shall the status page updated.
Oct 18, 03:42 PDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 23:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:30 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 15, 09:51 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 23:37 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:30 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 15, 09:53 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 15, 10:03 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 21:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 15, 10:05 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 PDT
Scheduled - Dear Customer,

Informatica DAAS Operations is scheduling a maintenance window for Saturday 10/16/2021 for the purpose of patching critical network infrastructure. The window will begin at 10:00AM EST (2:00 PM UTC) and will last for two hours 12:00PM EST (4:00 PM UTC). Hard downtime is not expected during this maintenance window, but customers might experience latency or other small-scale service disruptions.

Thank you,
Informatica DAAS Operations.
Sep 29, 10:57 PDT
Oct 15, 2021

No incidents reported.

Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:32 PDT
Scheduled - Cloud Data Integration maintenance for NA West 1, NA East 2, US West3 , US East 4, EM West 1, AP SouthEast 1, US West 1 Azure, US West 3 Azure, AP NorthEast 1 Azure pods

This maintenance is to perform a fix with certain Data Replication tasks where the agent could not be changed.

There is no downtime associated with this maintenance.

All services will remain operational.
Oct 14, 20:01 PDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:00 PDT
Scheduled - We will be deploying emergency fixes on Pre-Release, AWS-USE2, AWS-USW3, AWS-APJ1, Azure-USW1, AP East 2 and Azure-USW3 PODs at 4:00 AM PT today. This is a Zero Down time activity and should not have impact on any running jobs. This is non agent affecting and will NOT cause the agent to recycle.
Oct 13, 03:56 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 01:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 23:37 PDT
Scheduled - We will be deploying emergency fix on IICS NA West 1, NA East 2, US West 1 Azure, AP NorthEast 1 Azure, US West 3, US East 4, AP SouthEast1, US West 3 Azure and EM West 1 pods.
This is a Zero Down time activity and should not have impact on any running jobs.
Oct 12, 23:32 PDT
Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 21:12 PDT
Monitoring - The issue has been fixed for NA West 1 pod as well.

We are monitoring the services. All services are operating normally.
Oct 12, 17:31 PDT
Investigating - We have identified an issue with Export/Import in NA West 1 and US West 3 pods.

The issue has been fixed for US West 3 pod.

We are actively working on the fix of NA West 1 pod.
Oct 12, 17:26 PDT
Oct 11, 2021
Completed - The scheduled maintenance has been completed.
Oct 11, 08:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:32 PDT
Scheduled - We will be deploying emergency fixes for Cloud Application Integration on IICS NA West 1 POD. This is a Zero Down time activity and should not have impact on any running jobs.
Oct 11, 08:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 08:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:30 PDT
Scheduled - We will be deploying an emergency fix for Cloud Application Integration on IICS US East 4 and EM West 1 POD's. This is a Zero Down time activity and should not have impact on any running jobs.
Oct 11, 06:42 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 03:30 PDT
Scheduled - We will be deploying emergency fix on IICS US West 1 Azure and AP NorthEast 1 Azure POD's

This is a Zero Down time activity and should not have impact on any running jobs.
Oct 11, 02:41 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 PDT
Scheduled - We will be deploying emergency fix on IICS NA West 1, NA East 2, US West 1 Azure, AP NorthEast 1 Azure, US West 3, US East 4, AP SouthEast1, US West 3 Azure and EM West 1 pods.

This is a Zero Down time activity and should not have impact on any running jobs.
Oct 11, 00:14 PDT
Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 12:16 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:30 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:15 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 11:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:30 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:16 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:45 PDT
Scheduled - This maintenance is to perform a defect fix related to Snowflake V2 connector (USE DATABASE command not used in Stored procedures). This will create a new version of the Data Integration service. Tasks will continue to run as-is.

All services will remain operational.
Oct 10, 09:13 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 09:30 PDT
Scheduled - This maintenance is to perform a defect fix related to simultaneous run of MCT and Snowflake V2 connector.

All services will remain operational.
Oct 10, 08:54 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 09:53 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:14 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 09:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 PDT
Update - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:12 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:11 PDT
Completed - The scheduled maintenance has been completed.
Oct 10, 09:35 PDT
Update - We had a transient issue with Cloud Application Integration in US East 4 pod.
The issue happened between 14:04 - 14:32 UTC (7:04 AM PT - 7:32 AM PT).

Processes may have failed during this period.
CAI is operational now and scheduled tasks will continue.

IICS October major upgrade is ongoing.
Oct 10, 07:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 07:00 PDT
Scheduled - The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our October '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19273)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Oct 6, 10:13 PDT
Oct 9, 2021

No incidents reported.