Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Mass Ingestion Databases Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Reference 360 Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Customer 360 Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Data Quality & Governance Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

December Monthly release for IICS NA West 1, US EAST 2, US West 1 Azure pods Dec 2, 21:00-23:00 PST

This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Adobe Experience Platform
Google Analytics
Google BigQuery V2
Mongodb
Odata Consumer
RESTSwaggerGenerator
Sharepoint Online
SAP ODP Extractor
SAP ADSO Writer
SAP BW
SAPTableConnector
Xactly
AnaplanV2
BirstCloud Connect
AdaptiveInsight
GoogleDrive
GoogleSheet
GooglePubSub
GoogleBigTable
Ultipro

Packages and Agent Services being updated:
StructureDiscovery
Mass Ingestion
Streaming Ingestion
Database Ingestion

Cloud Application Integration is being updated with some defect fixes.
Process Server is not being updated.

The following applications are being also being updated during this maintenance:
Structure Discovery
Streaming Ingestion
Database Ingestion
B2B Gateway (NA West 1, US EAST 2 only)
Cloud Data Integration-Elastic

Release notes for all the above updates will be available right after the release.
Posted on Nov 25, 12:49 PST

Past Incidents

Dec 2, 2020

No incidents reported today.

Dec 1, 2020

API Manager Maintenance

Completed - The scheduled maintenance has been completed.
Dec 1, 04:31 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 04:30 PST

Scheduled - We are performing a maintenance on API Gateway on US East 4 on 12/1 at 4:30 AM PT.
During this deployment, API Manager and API Portal UI will be unavailable for up to 1 minute.
API Gateway will work as usual (and all Managed API invocations will be served).
Nov 30, 13:15 PST

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Operational Insights issue in US East 2, US East 4 and US East 6 pods

Resolved - This incident has been resolved.
Nov 26, 01:19 PST

Update - We are still experiencing an issue with Operational Insights service in US East 2, US East 4 and US East 6 pods.
The issue is isolated to the underlying AWS service, it is experiencing an outage causing the Operational Insights alerts to be impacted.

Impact: There may be data collection loss in Operational Insights.
Analytics charts for Agent Stats/Up Time, PowerCenter, Node stats will not show latest data.

We are actively working on the issue and will keep you updated.

All other services are operating normally. This does NOT impact any task/process executions.
Nov 25, 11:42 PST

Identified - We are experiencing an issue with Operational Insights service in US East 2, US East 4 and US East 6 pods.

There may be data collection loss in Operational Insights.
Analytics charts for Agent Stats/Up Time ,PowerCenter, Node stats will not show latest data.

We are actively working on the issue and will keep you updated.

All other services are operating normally.
Nov 25, 07:49 PST

Nov 25, 2020

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

NA West 1 pod - CAI scheduled processes may not have fired between 3:16 PM PT - 5:13 PM PT

Resolved - This incident has been resolved.
Nov 21, 00:16 PST

Update - We are continuing to monitor for any further issues.
Nov 21, 00:16 PST

Monitoring - NA West 1 pod - CAI scheduled processes may not have fired between 3:16 PM PT - 5:13 PM PT.
(20-Nov-2020 23:16 UTC to 21-Nov-2020 01:13 UTC)

The issue has been identified and a fix has been implemented. Processes are firing as scheduled since 5:13 PM PT.

All other services are operating normally.
Nov 20, 17:25 PST

NA West 1 pod- Some scheduled Cloud Data Integration tasks did not fire around 3 AM PT and 8 AM PT on 18th Nov

Resolved - This incident has been resolved.
Nov 21, 00:15 PST

Monitoring - NA West 1 pod- Some scheduled Cloud Data Integration tasks and taskflows did not fire around 3 AM PT and 8 AM PT on 18th Nov.
The next scheduled run of the tasks/taskflows would have fired fine.

The issue was identified and a fix has been deployed for the same.
We are monitoring the scheduler service.

All other services continue to operate normally.
Nov 18, 17:31 PST

Nov 20, 2020

Server side patching to enhance logging will be rolled in

Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 PST

Scheduled - An urgent server side patch to enhance logging on the IICS NA West 1 server is being deployed from 11:00 PM PT - 12:00 AM PT. This is not a customer facing nor impacting maintenance. We apologize for the short notice. This is a rolling patch that has no impact to running jobs.
Nov 19, 22:04 PST

Nov 19, 2020

CloudWatch and Kinesis Data Streams -Impact on OI USE Customers.

Resolved - This incident has been resolved. Please contact Informatica Global Customer support for any queries.
Nov 19, 21:40 PST

Investigating - we are observing that OI Agents & Data collector app are failing to publish data from USE Pod. Please note that there may be data collection loss due to this increased error rates from AWS API’s.

We are currently investigating the issue and will keep posted.
Nov 19, 21:18 PST

Server side B2B database update will be performed

Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 PST

Scheduled - We will be updating a database entry for an issue being faced by a B2B customer. This will be a rolling update and should not impact any B2B customers.

This is ONLY for B2B Gateway on IICS US East 6.
Nov 19, 11:55 PST

Nov 18, 2020