Informatica Intelligent Cloud Services Status
All Systems Operational

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Status page for the Informatica Intelligent Cloud Services.

IICS NA West 1 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Operational Insights   ? Operational
Informatica Cloud Services Operational
Informatica Cloud Services   Operational
ICS - Cloud Data Integration   ? Operational
Cloud Application Integration   ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar   ? Operational
Cloud Address Verification — EMEA   ? Operational
Cloud Address Verification — USA   ? Operational
Cloud Email Verification — EMEA   ? Operational
Cloud Email Verification – USA   ? Operational
Cloud Phone Verification – EMEA   ? Operational
Cloud Phone Verification – USA   ? Operational
Cloud Address Verification Batch Jobs – EMEA   ? Operational
Cloud Integration Hub   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2018

No incidents reported today.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 16:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 15:15 PST
Scheduled - We are patching a couple of nodes on our APP2 pod on 2/15 between 11:15 PM GMT and 2/16 12:15 AM GMT (1 hour).
During this activity, there may be an intermittent issue with email notifications for a brief period (about 5-10 seconds).

This maintenance has no impact on any of the other operations and all services are expected to function normally during this period.
Feb 15, 13:54 PST
Resolved - The performance issues have been resolved currently. We saw brief latency issue between 8 PM UTC and 9 PM UTC, it was isolated to high number of DB connections.
Tasks, processes and REST APIs were functioning normally during the issue.
Scheduled tasks were not impacted by this issue.

Please accept our apologies for the inconvenience caused.
Feb 15, 13:44 PST
Identified - The performance issue has been identified and was caused by high number of connection requests to DB. We are taking remedial measures and performance is returning back to normal.
Feb 15, 12:46 PST
Investigating - Informatica cloud service is currently having performance issues on App2 pod. This maybe impacting mapping creation and normal site navigation.
Scheduled tasks are not impacted and continue to run fine.

We are actively working on the issue and will keep the status update here.
We apologize for any inconvenience this has caused.
Feb 15, 12:16 PST
Feb 14, 2018
On 14 February 2018 at 09:42utc, a tenant unintentionally initiated Salesforce Outbound Messages that generated over 500K process instances within a 20 minute period. This was followed at approximately 10:00utc with another tenant also unintentionally initiating a significantly greater number of processes also using Salesforce Outbound Messages. These occurrences were coincidental.

Between 09:42utc and 10:02utc, adjustments were made to distribute the processing load. This was achieved by 10:02utc. During this period, high levels of CPU utilization resulted in 90th percentile response times of 1 to 9 seconds with outliers as high as 103 seconds.

At approximately 10:03utc API response times returned back to slightly above normal by approximately 0.5 seconds. Between 09:42utc and 12:45utc Process Designer was sluggish and listing processes using Process Console was slow and could timeout. This Process Designer and Console behavior continued until 11:54utc at which point the conditions started to subside. Processing returned to normal operating conditions at 12:45utc.

We have taken initial steps to better handle the high CPU utilization condition that exhibited themselves as unacceptably high 90th percentile response times, and sluggish Process Designer and Process Console. XML DOM processing of large payloads under high load conditions such as the one experienced between 09:42utc and 12:45utc are being reviewed.
Feb 14, 17:48 PST
Resolved - We identified the issue was caused by high number of connection requests to DB and hence resulted in brief latency. This issue has been addressed and the issue is resolved.
If you noticed any issues during the interval 02/14/2018 (7:20 AM GMT/ 11:20 PM PT to 8:11 AM GMT/12:10 AM PT) please reach out to Informatica Global Customer Support.
Feb 14, 02:29 PST
Investigating - We have noticed some latency related alerts from a couple of nodes on APP2 POD on 02/14/2018 (7:20 AM GMT/ 11:20 PM.
Currently we are investigating this on priority and shall provide an update. Please contact Informatica Global Customer support if you face any issues with your tasks or processes.
Feb 13, 23:42 PST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018
Completed - The scheduled maintenance has been completed.
Feb 10, 21:58 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:01 PST
Scheduled - This is the monthly patch, connector, application and package release. During this time we will update connectors, applications (ICRT), packages and patches as required. This month there is no update for Informatica Cloud Application Integration (ICRT/Process Engine).

Release Notes: https://network.informatica.com/events/1323

As of Spring '17 our architecture allows a new agent to come up and the old agent will then shutdown, thereby not requiring any downtime and removing the need for a blackout period.

ICS (App/App2/App3)

Connector Updates:
Netsuite (SOAP)
Box
JDBC_IC
Marketo V3
Microsoft Dynamics for Sales (WebAPI)
SAP BW Reader

Partner Connectors:
CallidusCloud File Processor (Partner- CallidusCloud)
Anaplan V2 (Partner- UnicoSolution)
Litmos (Partner- Infometry)

IICS (Informatica Cloud's Newest Release) IICS (Informatica Cloud Newest Release) Existing customers are on ICS and will be migrated to IICS in the 2nd and 3rd quarters '18.

New Connectors:
Qlik

Connector Updates:
Amazon S3 V2
Rest V2
Azure DW V2
SAP BW Reader

Package Updates:
SDK Patch

Microservices:
CCI Microservice
Feb 3, 21:19 PST
Completed - The scheduled maintenance has been completed.
Feb 10, 20:30 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 10, 20:26 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 20:01 PST
Scheduled - Due to the Spectre/Meltdown vulnerability, we will be recycling the schedule node on App2 on Saturday, Feb. 10, 8:00 PM – 8:30 PM PT (Feb. 11, 4:00 AM – 4:30 AM UTC). The recycle of the scheduler node was originally planned in January but was postponed. The patch was applied but the scheduler node must be recycled for full coverage.

How will this update impact me?

During this time, the scheduler will be down. No schedules will run 8:00 PM – 8: 30 PM PT (4:00-4:30 UTC). If you want to run jobs they can still be kicked off manually or using a 3rd party scheduler via Rest/run a job.
There will not be any impact on Cloud Application Integration (ICRT) Processes.

What is the Meltdown/Spectre Vulnerability?

Meltdown and Spectre exploit critical vulnerabilities in modern processors. These hardware vulnerabilities allow programs to compromise data which is currently processed on the computer. You can find more information on the following site: https://meltdownattack.com/
Feb 6, 09:59 PST
Feb 9, 2018

No incidents reported.

Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.

Feb 6, 2018

No incidents reported.

Feb 5, 2018

No incidents reported.

Feb 4, 2018

No incidents reported.