Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Connector release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated (EM West 1, AP SouthEast 1 pods only)

Operational Insights service and OI Data Collector package will be updated (EM West 1, AP SouthEast 1 pods only)

Cloud Data Integration - Elastic is being updated.

Streaming Ingestion service and agent package are being updated.

Database Ingestion and agent package are being updated.
Posted on May 6, 20:29 PDT
Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Connector release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Streaming Ingestion service and agent package are being updated.
Database Ingestion and agent package are being updated.

Operational Insights service and OI Data Collector package will be updated (US West 5, US East 6 pods )

Cloud Data Quality and Data Profiling are being updated (US West 5, US East 6 and Canada Central 1 pods )

Cloud Data Integration - Elastic is being updated. (US West 5, US East 6 and Canada Central 1 pods)
Posted on May 6, 20:34 PDT
Informatica DaaS Operations will be performing system maintenance on Saturday, May 22nd, 2021 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on May 4, 10:19 PDT
To help ensure the security of your data, on June 30, 2021 DaaS Operations will begin requiring all connections to DaaS endpoints to use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of June 30.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Apr 19, 12:52 PDT
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021
Completed - The scheduled maintenance has been completed.
May 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT
Update - Update: Cloud Application Integration external certificates will be renewed in US West 3 pod ONLY. CAI Service will continue to operate normally and there is no downtime associated with this maintenance.

Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated. (US West 3 and US East 4 pods only)

Operational Insights service and OI Data Collector package will be updated (US West 3 and US East 4 pods only)

Cloud Data Integration - Elastic is being updated. (US West 3 and US East 4 pods only)

Streaming Ingestion service and agent package are being updated. (US West 3 and US East 4 pods only)

Database Ingestion and agent package are being updated. (US West 3 and US East 4 pods only)

Customer 360 and Reference 360 are being updated (US East 4 pod only)
May 7, 10:47 PDT
Scheduled - Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated. (US West 3 and US East 4 pods only)

Operational Insights service and OI Data Collector package will be updated (US West 3 and US East 4 pods only)

Cloud Data Integration - Elastic is being updated. (US West 3 and US East 4 pods only)

Streaming Ingestion service and agent package are being updated. (US West 3 and US East 4 pods only)

Database Ingestion and agent package are being updated. (US West 3 and US East 4 pods only)

Customer 360 and Reference 360 are being updated (US East 4 pod only)
May 6, 20:26 PDT
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 12:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT
Scheduled - This notification is for upcoming scheduled maintenance to Microsoft Azure infrastructure by Microsoft.

We do not expect any downtime for this maintenance.
May 7, 17:38 PDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 23:52 PDT
Update - May Monthly release for NA East 2 and US West 1 Azure pods is still in progress. We shall update once the activity is completed.
May 4, 23:04 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated (NA East 2 pod only).

Operational Insights service and OI Data Collector package will be updated (NA East 2 pod only)

Cloud Data Integration - Elastic is being updated.

Streaming Ingestion service and agent package are being updated.

Database Ingestion and agent package are being updated.
Apr 29, 15:07 PDT
Completed - The scheduled maintenance has been completed.
May 4, 23:06 PDT
Update - Planned downtime for CAI and Taskflow was completed at 09.31PM PT
May 4, 21:49 PDT
Update - CAI and Taskflow downtime which was scheduled between 9 PM - 9:20 PM PT is taking a bit longer. We shall update once the activity is completed.
May 4, 21:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Update - This is the monthly connector, application and package release.

Cloud Application Integration Service and Taskflow Scheduled Maintenance, NA West 1 POD, 4 May 2021

As part of continued improvements to our Cloud Infrastructure to aid better performance and scalability, we are performing maintenance on our Cloud Application Integration Service (CAI) and Taskflow component of Cloud Data Integration Service (CDI) on NA West 1 pod during initial 20 minutes of IICS May 2021 monthly release.

Cloud Application Integration Service and Taskflow component of Cloud Data Integration Service will not be accessible on 4 May, 9 PM - 9:20 PM PT (5 May, 4 AM - 4:20 AM UTC).
During this 20-minute period, scheduled CDI taskflows and CAI processes will not trigger.

All other Cloud Data Integration components will remain operational.

All other services will remain operational.

Please find other details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Cloud Application Integration service is being updated (downtime 9 PM - 9:20 PM PT, as stated above).
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling services are being updated.

Operational Insights service and OI Data Collector package will be updated.

Cloud Data Integration - Elastic is being updated.

Streaming Ingestion and Database Ingestion services are being updated.
Apr 29, 14:56 PDT
Scheduled - Cloud Application Integration Service and Taskflow Scheduled Maintenance, NA West 1 POD, 4 May 2021

As part of continued improvements to our Cloud Infrastructure to aid better performance and scalability, we are performing maintenance on our Cloud Application Integration Service (CAI) and Taskflow component of Cloud Data Integration Service (CDI) on NA West 1 pod during initial 20 minutes of IICS May 2021 monthly release.

Cloud Application Integration Service and Taskflow component of Cloud Data Integration Service will not be accessible on 4 May, 9 PM - 9:20 PM PT (5 May, 4 AM - 4:20 AM UTC).
During this 20-minute period, scheduled CDI taskflows and CAI processes will not trigger.

All other Cloud Data Integration components will remain operational.
Apr 27, 14:33 PDT
Resolved - This incident has been resolved.
May 4, 22:21 PDT
Monitoring - We have implemented a fix for the process listing issue. The process listing page for CAI console on Cloud server is operating normally now.
We are monitoring the service.

All other services are operating normally.

Thank you for your patience.
May 4, 14:22 PDT
Update - A fix has been applied for the issue and we have not seen any further alerts on process executions on our end since 11 AM PT.
We are monitoring the services.

We are still noticing intermittent timeout issues loading Process Listing page in Cloud Application Integration console on Cloud Server. We are continuing to work on this issue.

Please contact Global Customer Support for any issues or concerns.

We apologize for the inconvenience.
May 4, 12:42 PDT
Identified - We have identified a runtime issue which may cause process executions to error out with "504 Gateway timeout", "ErrorCode: 500, Message: Timeout".
We are actively working on this issue and will keep the status page updated.

Next update at 12 PM PT.
May 4, 10:34 PDT
Investigating - We are noticing intermittent timeout issues loading Process Listing page in Cloud Application Integration console on Cloud Server since May 3, 11:00 AM UTC on US NA West 1 POD. There is no impact on Cloud Application Integration designer or process executions.
We are investigating the issue with utmost priority.

Please contact Global Customer Support for any issues or concerns.
May 4, 07:06 PDT
May 3, 2021
Resolved - This incident has been resolved.
May 3, 20:52 PDT
Update - We have applied a fix for this issue at 4:38 PM PT and have not seen any more performance issues.
We are actively monitoring the service.

Thank you for your patience.

All other services are operating normally.
May 3, 16:46 PDT
Monitoring - We have identified the cause of the issue. We are actively working on this and have not seen performance issues since 3:01 PM PT.
We are monitoring the service.

We will keep the status page updated.

All other services have been operating normally.
May 3, 16:03 PDT
Update - The performance issues with CAI may have resulted in errors like "504 Gateway Time-out" in NA West 1 pod.
Errors may have happened between:
10:34 AM - 10:38 AM PT.
11:59 AM - 12:06 PM PT
12:14 - 12:17 PM PT
2:41 - 2:45 PM PT
2:57 - 3:01 PM PT

We are actively working on the issue and will provide the next update by 4 PM PT.

All other services are operating normally.
May 3, 15:04 PDT
Identified - We noticed performance issues with CAI between 10:34 AM PST - 10:38 AM PST. Processes may have loaded slowly on the UI. There were no runtime issues identified.

The service is operating normally now.

All other services have been operating normally.
May 3, 11:38 PDT
Completed - The scheduled maintenance has been completed.
May 3, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 PDT
Scheduled - Please find details of the release below.

Cloud Integration Hub is being updated. CIH will be down for up to 15 minutes during this maintenance.

All other services will remain operational.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Integration - Elastic is being updated. Streaming Ingestion service and agent package are being updated.

Database Ingestion and agent package are being updated.
Apr 30, 23:37 PDT
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident has been resolved.
May 1, 07:02 PDT
Monitoring - The maintenance has been successfully completed and all services are operational as of 7:11 PM PT (1st May, 11:11 AM Japan time).
Services were unavailable between 6:57 PM - 7:11 PM PT. (1st May, 10:57 AM - 11:11 AM Japan time)

We are monitoring the services.
Apr 30, 19:15 PDT
Identified - The maintenance started at 6:57 PM PT and is ongoing and the services are expected to be up by 07:15 PM PT.
We will keep status updated.

Thank you for your patience.
Apr 30, 18:59 PDT
Investigating - Due to critical communication failures we are conducting critical database maintenance on the IICS AP NorthEast 1 pod and services will be unavailable between 6:45 PM - 07:00 PM PT.
Apr 30, 18:45 PDT
Apr 30, 2021
Resolved - This incident has been resolved.
Apr 30, 18:12 PDT
Monitoring - The maintenance has been completed and services were up at 5:10 PM PT. (9:10 AM Tokyo Time)

Thank you for your patience.
Apr 30, 17:14 PDT
Identified - Due to critical communication failures we are conducting critical database maintenance on the AP NorthEast 1 pod and services will be unavailable between 5:02 PM - 5:17 PM PT.
Apr 30, 17:03 PDT
Apr 29, 2021

No incidents reported.

Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 PDT
Scheduled - External SSL certificate for Cloud Integration Hub in NA East 2 and EM West 1 pods is being renewed during this maintenance.

There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of renewal.
Apr 23, 16:26 PDT
Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 PDT
Scheduled - There will be maintenance on AP SouthEast 1 Pod on 28th April 2021 (8:00PM- 10:00PM PST) . CIH application will be down for the duration of 10 minutes.
Apr 23, 07:12 PDT