Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Quality Operational

Integration At Scale Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Cloud Profiling Operational

Mass Ingestion Databases Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Data Quality & Governance Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

Reference 360 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Dec '19 Monthly Release for IICS (NA1, USW3, AP Southeast 1) Dec 10, 20:00-22:00 PST

This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:46 PDT

Dec '19 Monthly Release for IICS (NA East2, US East4, US East6, EM West1) Dec 11, 20:00-22:00 PST

This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:47 PDT

Past Incidents

Nov 22, 2019

No incidents reported today.

Nov 21, 2019

Fall ‘19 Release - LDAP connector update - US West 1, US East 2, US West 3, EM West 1, AP Southeast 1 pods

Resolved - We identified an issue with the LDAP connector that can cause issues in the number fields fetched for certain LDAP servers.
The fix for this issue has been applied on the pods: US West 1, US East 2, US West 3, EM West 1, AP Southeast 1.

There was no downtime for this activity. No action is required.
Nov 21, 14:00 PST

Some customers face latency in accessing mappings for IICS customers in NA1 POD

Resolved - The issue is resolved and customers should no longer face any issues in accessing their mappings. Please reach out to Informatica Global Customer Support for any further queries.
Nov 21, 07:58 PST

Monitoring - The issue has been resolved from our end, you should be able to load the mappings successfully. We will still continue to monitor from our end.

If you have any queries, please contact Informatica Global Customer Support
Nov 21, 06:41 PST

Update - We are continuing to investigate this issue.
Nov 21, 05:54 PST

Update - We are continuing to investigate this issue.
Nov 21, 05:32 PST

Investigating - During our monitoring we have identified that there are some customers who face latency in the loading up of IICS mappings page. We are aware of this issue and and investigating this on priority.
Please await further updates from us. If you have any queries, please contact Informatica Global Customer Support
Nov 21, 05:22 PST

Nov 20, 2019

IICS Fall’19 Upgrade patch

Completed - The scheduled maintenance has been completed.
Nov 20, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 PST

Scheduled - We have identified an issue with Japanese locale machines which can cause job failures and are applying a patch today at 2PM PT.
There is no impact on existing data integration jobs or application integration processes.
Scheduled jobs and processes will continue to run as expected. No action is required.
Nov 20, 11:35 PST

Nov 19, 2019

IICS Fall 2019 Release for AP Southeast 1 pod

Completed - IICS AP Southeast 1 pod has been successfully upgraded to Fall '19. The scheduler was started at approximately 1:30 PM PT.
Nov 19, 13:38 PST

Update - IICS AP Southeast 1 pod has been successfully upgraded to Fall '19. The scheduler was started at approximately 1:30 PM PT.
Nov 19, 13:37 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:00 PST

Scheduled - We are pleased to announce the Informatica Intelligent Cloud Services (IICS) Fall 2019 release.

What's new in IICS Fall 2019?
The IICS Fall 2019 release offers several new capabilities that include integration patterns, expanded connectivity, and platform functions.
For more details please refer this community post: https://network.informatica.com/docs/DOC-18363

Documentation links:
https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/upgrading-to-fall-2019/preparing-for-the-upgrade.html

Fall 2019 upgrade FAQ is here:
https://network.informatica.com/docs/DOC-18422
Nov 18, 10:53 PST

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

IICS Fall 2019 Release for US NA East 2 and US West 3 pods

Completed - IICS NA East 2 and IICS US West 3 Pods have been successfully upgraded to Fall '19. The schedulers were started at approximately 9:30 PM PT.

For any issue please see our FAQ: https://network.informatica.com/docs/DOC-18422
For release notes and What's New see: https://network.informatica.com/docs/DOC-18363
Nov 16, 21:54 PST

Update - IICS NA East 2 is complete. All services are operational and upgraded.
Nov 16, 21:46 PST

Update - We are continuing to verify the maintenance items.
Nov 16, 21:39 PST

Update - CAI services are completed and up and running normally.
Nov 16, 21:37 PST

Verifying - The Schedulers on IICS NA East 2 and IICS US West 3 have been started as of 9:20 PM PT. We are currently verifying and validating. Jobs that are scheduled will resume running per their schedules.
Nov 16, 21:27 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 PST

Reference 360 Scheduled Maintenance - 16 November 2019

Completed - The scheduled maintenance has been completed.
Nov 16, 10:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 PST

Scheduled - Informatica Reference 360 Operations will be performing system maintenance on Saturday, November 16, 2019 between 6:00 AM PDT and 10:00 AM PDT. During this time Reference 360 will be down.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Nov 12, 12:15 PST

DaaS Scheduled Maintenance - 16 November 2019

Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 PST

Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, November 16th, 2019 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Nov 4, 10:21 PST

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Informatica Address Verification Update - November 14, 2019 between 2:00 AM PT - 10:00 AM PT (10:00 -18:00 GMT).

Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 PST

Scheduled - The data centers hosting the Informatica Address Verification solutions will be updated to include all the new capabilities of Informatica Address Verification release 5.16 on November 14, 2019 between 2:00 AM PT - 10:00 AM PT (10:00 -18:00 GMT).

Refer to the Informatica Address Verification (On-Premises) Release Notes for details on all the new capabilities.

How will this impact me?
The scheduled maintenance will have no impact on the availability of the Address Verification services. Your Address Verification processes will continue to run as normal.
Action Required:
There is no action required on your part.

Contact :
If you experience any problems during or after this maintenance please contact Informatica Global Customer Support.
Oct 29, 14:13 PDT

Nov 13, 2019

Nov'19 Reference 360 updates

Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:01 PST

Scheduled - The data centers hosting Reference 360 will be updated between November 13, 2019 between 8:00 PM PST - 10:00 PM PST.

During scheduled maintenance will have no impact on the availability of Reference 360 and there is no action required on your part.

If you experience any problems during or after this maintenance please contact Informatica Global Customer Support.
Nov 13, 16:40 PST

Nov 12, 2019

USE6 experienced service degradation from 2:50 PM PST - 3:22 PM PST

Resolved - USE6 was down and services were impacted during this time. All services have been restored and are currently operating normally.
Nov 12, 15:00 PST

Nov 11, 2019

We are facing an intermittent authentication issue with Salesforce in US East 4 POD while triggering CAI Process.

Resolved - This issue has been resolved now.
Nov 11, 21:34 PST

Update - We are continuing to investigate this issue.
Nov 11, 21:14 PST

Investigating - We are facing an intermittent authentication issue with Salesforce while triggering Processes in CAI through Salesforce Outbound Messaging if an IICS organization is mapped to multiple salesforce orgs. Currently we are investigation the issue.
Nov 11, 21:09 PST

Address Verification DQC - batch address processing is down

Resolved - This incident has been resolved.
Nov 11, 16:30 PST

Monitoring - A fix has been implemented and we are monitoring the process
Nov 11, 09:22 PST

Investigating - It is currently not possible to upload files for processing via the Address Verification DQC, we are working on a resolution.
Nov 11, 07:33 PST

ICAI scheduler issue in POD4/USE4 between 13:01 and 13:52 GMT

Resolved - The issue has been confirmed resolved.
Nov 11, 07:58 PST

Update - We are continuing to monitor for any further issues.
Nov 11, 07:24 PST

Monitoring - We identified ICAI scheduler issue in POD4/USE4 between 13:01 to 13:52 GMT. This may have caused scheduled tasks not triggered during this interval. Scheduler service is operational again. We are monitoring the environment.
Customers can reach out to Global customer support for any further queries.
Nov 11, 07:23 PST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

Cloud Data Quality and Cloud Profiling Upgrade to Fall '19 is still under maintenance.

Resolved - This incident has been resolved.
Nov 9, 23:05 PST

Update - We are continuing to work on a fix for this issue.
Nov 9, 23:03 PST

Update - Data Quality on NA West 1 is operational
Nov 9, 20:41 PST

Update - We are continuing to work on a fix for this issue.
Nov 9, 20:12 PST

Identified - The Cloud Data Quality and profiling upgrade is still under maintenance. All other services are upgraded and up and running.
Nov 9, 20:08 PST

IICS Fall 2019 Release for US NA West 1 and EM West 1 pods

Completed - Fall '19 has been successfully completed on IICS NA1 West 1 and IICS EM West 1.
Nov 9, 19:38 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 19:30 PST

Update - IICS NA West 1 upgrade is complete. We are still validating IICS EM West 1.

Release notes can be found here: https://network.informatica.com/docs/DOC-18363
Nov 9, 19:27 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:00 PST

Update - IICS Fall 19 Upgrade time window changed to 3 hours (from 4 hours)
Nov 4, 15:10 PST

Nov 8, 2019

No incidents reported.