Affected Customers: NA West 1, NA East 2, US West 3, US East 4, Canada Central 1, EM West 1, US West 1 Azure, US West 3 Azure.
An updated Cloud Application Integration Process Server agent package is being deployed at 04:00 UTC on Sat 27 Feb 2021.
This update corrects a problem whereby if a problem is encountered the service’s database during a Process Server restart, under certain conditions the service’s configuration and data may be reset in the database.
This updated package applies to customers hosted in these environments: NA West 1, NA East 2, US West 3, US East 4, Canada Central 1, EM West 1, US West 1 Azure, US West 3 Azure.
A restart of the Process Server service will be automatically scheduled at 04:00 UTC on Sat 6 Mar 2021 seven days after the release, unless you have scheduled the update time or restarted the Process Server service manually.
Update Times by Locality:
GMT-8 (North American Pacific Time): 20:00 PT Fri 26 Feb 2021
GMT-7 (North American Mountain Time): 21:00 MT Fri 26 Feb 2021
GMT-6 (North American Central Time): 22:00 CT Fri 26 Feb 2021
GMT-5 (North American Eastern Time): 23:00 ET Fri 26 Feb 2021
UTC: 04:00 UTC Sat 27 Feb 2021
GMT (UK): 04:00 UK Sat 27 Feb 2021
GMT+1 (Central European Time): 05:00 CET Sat 27 Feb 2021
GMT+2 (Israel): 05:00 Sat 27 Feb 2021
GMT+4 (Dubai): 08:00 Sat 27 Feb 2021
Planning a Process Server Service Restart:
This update applies to the Process Server service of the Secure Agent. The update does not affect the functioning of the service and the agent processes will continue to work as is. As a result of the update, you will see that the status of the Process Server service shows up as Restart Required.
If you have configured the Scheduled Auto-Restart after Minor Version Upgrade setting for the Process Server, the restart will happen automatically as per your scheduled time and day.
Otherwise, by default, the restart will occur 7 days after the update.
You can manually restart the Process Server at own convenience to obtain this important update by performing the following steps:
- Open the Administrator service and select Runtime Environments.
- On the Runtime Environments page, click the name of the Secure Agent.
Note: You might have to expand the Secure Agent group to see the list of Secure Agents within the
- Click the Details tab.
- In the Agent Service Start or Stop area, select the service as Process Server.
- Click Stop.
- Click Start to restart the Process Server service. After the service starts, the status changes to Up and Running. If the service fails to start, check the audit log to find the cause of the error.
Feb 25, 14:34 PST