Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Informatica Cloud Services Operational
Informatica Cloud Services Operational
ICS - Cloud Data Integration ? Operational
Cloud Application Integration ? Operational
Cloud Integration Hub ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Reference 360 Operational
Reference 360 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IICS US East 4 and AP Southeast 1 Informatica Cloud Winter '19 release on March 23 from 7:00 AM - 11: 00 AM PT (2:00 PM - 6:00 PM GMT) Mar 23, 07:00-11:00 PDT
IICS US East 4 and AP Southeast 1 will be upgraded to Informatica Cloud Winter '19 release on March 23 from 7:00 AM - 11: 00 AM PT (2:00 PM - 6:00 PM GMT). This is for US East 4 and AP Southeast 1 Only.

What's new in IICS Winter ‘19?

The Informatica Intelligent Cloud Services (IICS) Winter 2019 release offers several new capabilities that address key data challenges that businesses are facing today. Click here for more details. https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2019/01/19/whats-new-in-iics-winter-19

*****End of Life for MySQL drivers 5.x. *****

MySQL 5.x versions will no longer be supported as of Winter ’19. We highly recommend switching to 8.x drivers well in advance to ensure there is no impact after the upgrade since jobs that use MySQL and 5.x drivers will fail after the upgrade.

You can follow the below KB link for more information on installing the new drivers:
https://kb.informatica.com/howto/6/Pages/21/561573.aspx
Posted on Mar 18, 15:34 PDT
Address Verification Cloud will be hosted on the EMEA Data Center in Dublin Ireland on Saturday 13th April 2019 from 6 AM to 9 AM ET (10:00 AM - 1:00 PM GMT) Apr 13, 03:00-06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 13:08 PDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 09:10 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 09:09 PST
Scheduled - Address Verification Cloud will be hosted on the EMEA Data Center in Dublin Ireland on Saturday 13th April 2019 from 6 AM to 9 AM ET (10:00 AM - 1:00 PM GMT). Customers can expect some downtime during this update.

Note that the URL endpoint of the Address Verification services will not change. However, the underlying IP addresses will be changed as follows:

Service Old IP >>> New IP
validator5.addressdoctor.com 91.244.125.55 >>> 216.59.63.65
dqc.addressdoctor.com 91.244.125.56 >>> 216.21.12.94
Feb 27, 02:15 PST
Past Incidents
Mar 23, 2019
Informatica DaaS Operations will be performing system maintenance on Saturday, March 23rd, 2019
Completed - The scheduled maintenance has been completed.
Mar 23, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 PDT
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, March 23rd, 2019 between 7:00 AM EDT (11:00 UTC) and 8:00 AM EDT (12:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Mar 8, 17:38 PST
Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019
Informatica Cloud Winter '19 Release for IICS NA East 2
Completed - IICS NA East 2 POD has been successfully completed. All services are up and running normally.

What's new in IICS Winter ‘19: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2019/01/19/whats-new-in-iics-winter-19

Winter '19 Docs: https://network.informatica.com/onlinehelp/IICS/prod/CDI/en/index.htm
Mar 16, 20:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:00 PDT
Scheduled - IICS NA East 2 will be upgraded to Informatica Cloud Winter '19 release on March 16 from 5:00 PM - 9:00 PM PT (12:00 AM - 4:00 AM GMT, March 17). This is for IICS NA East 2 Only.

What's new in IICS Winter ‘19?

The Informatica Intelligent Cloud Services (IICS) Winter 2019 release offers several new capabilities that address key data challenges that businesses are facing today. Click here for more details. https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2019/01/19/whats-new-in-iics-winter-19

*****End of Life for MySQL drivers 5.x. *****

MySQL 5.x versions will no longer be supported as of Winter ’19. We highly recommend switching to 8.x drivers well in advance to ensure there is no impact after the upgrade since jobs that use MySQL and 5.x drivers will fail after the upgrade.

You can follow the below KB link for more information on installing the new drivers:
https://kb.informatica.com/howto/6/Pages/21/561573.aspx
Mar 12, 18:52 PDT
Informatica Cloud Winter '19 Release for US West 3
Completed - The scheduled maintenance has been completed.
Mar 16, 10:12 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 18:54 PDT
Scheduled - IICS US West 3 will be upgraded to Informatica Cloud Winter '19 release on March 16 from 7:00 AM - 11: 00 AM PT (2:00 PM - 6:00 PM GMT). This is for IICS US West 3 Only.

What's new in IICS Winter ‘19?

The Informatica Intelligent Cloud Services (IICS) Winter 2019 release offers several new capabilities that address key data challenges that businesses are facing today. Click here for more details. https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2019/01/19/whats-new-in-iics-winter-19

*****End of Life for MySQL drivers 5.x. *****

MySQL 5.x versions will no longer be supported as of Winter ’19. We highly recommend switching to 8.x drivers well in advance to ensure there is no impact after the upgrade since jobs that use MySQL and 5.x drivers will fail after the upgrade.

You can follow the below KB link for more information on installing the new drivers:
https://kb.informatica.com/howto/6/Pages/21/561573.aspx
Mar 12, 18:48 PDT
Mar 15, 2019
Data Transformation Libraries Update
Completed - The scheduled maintenance has been completed.
Mar 15, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 PDT
Scheduled - We are updating the Data Transformation libraries in the DT and UDT packages related to the recent upgrade on NA1 and EM pods. This is ONLY for NA1 and EM pods. There is no downtime.
Mar 15, 10:37 PDT
Mar 14, 2019
Brief latency observed in accessing EMEA POD 14th March 15:30 PM GMT - No impact on jobs
Resolved - This issue of brief latency in accessing IICS is addressed and all IICS services and user interface shall be accessible to customers without any problems.
Please contact Informatica Global Customer Support for any queries.
Mar 14, 08:58 PDT
Update - We are continuing to investigate this issue.
Mar 14, 08:54 PDT
Investigating - We are noticing a brief latency observed in accessing EMEA POD 14th March 15:30 PM GMT with delayed access to cards. Please note that there is no impact to jobs or executions and delay is only in loading of UI
Mar 14, 08:49 PDT
Cloud DQ Radar - Planned maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 03:30 PDT
Scheduled - Informatica Cloud DQ Radar will be performing maintenance on March 14th, 2019 at 10:30AM UTC. During this period, users will not be able to login to the DQ Radar interface. The maintenance will NOT impact any existing running/scheduled tasks.

The following services will not be available during this maintenance:
- Login to the Cloud DQ Radar interface
Mar 11, 06:09 PDT
Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019
Process Server likely stuck in "starting up" status under Secure Agent services, post Winter'19 upgrade
Resolved - Please follow the steps as in the KB link: https://kb.informatica.com/solution/23/Pages/69/571260.aspx to resolve the issue.
Mar 9, 17:27 PST
Update - We are continuing to monitor for any further issues.
Mar 9, 13:46 PST
Monitoring - Post Winter’19 upgrade, we noticed that the Process Server is not back "up and running" in some of the secure agents (Windows-based agent). The issue appears to be specific to some versions of Windows and to agents installed in a folder that contains spaces.

Please follow the steps as in the KB link: https://kb.informatica.com/solution/23/Pages/69/571260.aspx to resolve the issue.

If you have any questions or concerns, please open a support case with Global Customer Support.
Mar 9, 13:43 PST
Informatica Cloud Winter '19 Release for IICS NA West 1 and IICS EM West 1, Saturday March 9, 7:00 AM - 11: 00 AM PT (3:00 PM - 7:00 PM GMT)
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 4, 16:09 PST
Scheduled - IICS NA West 1 and IICS EM West 1 will be upgraded to Informatica Cloud Winter '19 release on March 9 from 7:00 AM - 11: 00 AM PT (3:00 PM - 7:00 PM GMT). This is for NA West 1 and EM West 1 ONLY.

What's new in IICS Winter ‘19?

The Informatica Intelligent Cloud Services (IICS) Winter 2019 release offers several new capabilities that address key data challenges that businesses are facing today. Click here for more details. https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2019/01/19/whats-new-in-iics-winter-19
Mar 4, 16:03 PST
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Additional Links
To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

To view ICS statistics, visit the ICS System Status Page at: http://trust.informaticacloud.com/status.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

Root Cause Analyses are available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.

IICS Trust Site at: http://iics-trust.informaticacloud.com/.