Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

B2B Gateway Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Hosted Agent Operational

Operational Insights Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – EMEA Operational

Metadata Command Center – EMEA Operational

Cloud Data Marketplace – EMEA Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – Asia Pacific Operational

Metadata Command Center – Asia Pacific Operational

Cloud Data Marketplace – Asia Pacific Operational

IICS UK Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Cloud Hosted Agent Operational

Operational Insights Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

B2B Gateway Operational

Operational Insights Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

B2B Gateway Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog - USA Operational

Metadata Command Center - USA Operational

Cloud Data Marketplace - USA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

APJ Pod Maintenance Activity Nov 28, 07:40-07:55 PST

We will be performing a hardware maintenance.
Impact – During the maintenance window (5 minutes), customers cannot create/run new mapping tasks. All other operations will be normal.

Duration – 5 minutes
Planned maintenance window – 11/28/2022 07:40 AM – 07:45 AM PST
Posted on Nov 23, 14:58 PST

Cloud Data Governance service in APJ ONLY will be down for Maintenance on 11/30 11:00 PM PT - 12/1 1:00 AM PT Nov 30, 23:00 - Dec 1, 01:00 PST

Cloud Data Governance & Catalog services in Asia Pacific region will be undergoing maintenance on 11/30 11 PM PST – 1 AM PT and during this time the following services will be DOWN. This affects the APJ Pod and the following services only.

Cloud Data Governance and Catalog - Asia Pacific
Metadata Command Service - Asia Pacific
Cloud Data Marketplace - Asia Pacific
Posted on Nov 25, 21:46 PST

GCP certificate renewal Dec 9, 07:30-07:45 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 17:46 PST

Scheduled - We will renew the certs on the GCP pod on Dec 9th 7:30 AM PST. There will be no downtime for this activity. There be a small network glitch at the time of renewal, which is very minimal.
Nov 23, 15:03 PST

Enforcement of Secure HTTPS Connections Jan 20, 03:00-04:00 PST

Update - Maintenance Window Date Change - January 20th, 2022, DAAS Operations is changing the date of this maintenance window from November 11th, 2021, to January 20th, 2022. The scope of the window will remain the same.
Nov 4, 07:32 PDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 07:23 PDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 07:17 PDT

Scheduled - Maintenance Window Date Change - January 20th, 2022, DAAS Operations is changing the date of this maintenance window from November 11th, 2021, to January 20th, 2022. The scope of the window (see notes directly below) will remain the same.

This is a reminder notification of an upcoming security change that could break your integrations with Informatica DaaS APIs.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on January 20th, 2022, at 6am EST. Starting on that date and time all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs being used when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of January 20th, 2022, at 6am EST. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance, please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Oct 26, 05:51 PDT

DaaS Scheduled Maintenance - Enforcement of Secure HTTPS Connections Jan 20, 03:00-04:00 PST

Update - Maintenance Window Date Change - January 20th 2022

DAAS Operations is changing the date of this maintenance window from November 11th 2021 to January 20th 2022. The scope of the window (see notes directly below) will remain the same.

This is a reminder notification of an upcoming security change that could break your integrations with Informatica DaaS APIs.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on January 20th, 2022, at 6am EST. Starting on that date and time all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of January 20th, 2022, at 6am EST. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Oct 13, 10:59 PDT

Update - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Aug 4, 05:39 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:34 PDT

Scheduled - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 8, 05:27 PDT

Past Incidents

Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

November 2021 Monthly release for US West 5, US East 6, Canada Central 1 and US West 3 Azure pods

Completed - The scheduled maintenance has been completed.
Nov 23, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:02 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 08:14 PST

Scheduled - This is the monthly connector, application and package release. Please find the details of maintenance below. There is no downtime related to this maintenance.

We are removing licenses for EOL connectors that are unused in the past 12 months. More details are available at: https://network.informatica.com/docs/DOC-19406

Connectors being updated :
ADLS Gen2
Coupa V2
ServiceNow
Workday V2
REST V3(CDIE only)
Google Big Query V2
Google cloud Storage V2
Salesforce
Amazon Redshift V2
Amazon S3 V2
Kafka(CDI)
Microsoft Azure Cosmos DB SQL API
MongoDB
Databricks Delta

UKGPro Partner connector being deprecated

New partner connectors being added:
UKGPro V2
Google Sheets V2

Packages being Updated:
CCI Agent
Connector Service
Structure Discovery package and service

Cloud Data Integration and Platform are being updated

Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.

External SSL certificate for Cloud Application Integration is being renewed during this maintenance.
There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of certificate renewal.

Cloud Data Quality and Profiling are being updated.

Cloud Data Integration - Elastic is being updated.
Cloud Mass Ingestion Database, Streaming and Files and associated agent service for each are being updated.
Nov 15, 08:13 PST

November 2021 Monthly release for EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, EM Central 1 Azure and AP East 2 Azure pods

Completed - The scheduled maintenance has been completed.
Nov 23, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:02 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 08:03 PST

Scheduled - This is the monthly connector, application and package release. Please find the details of maintenance below. There is no downtime related to this maintenance.

We are removing licenses for EOL connectors that are unused in the past 12 months. More details are available at: https://network.informatica.com/docs/DOC-19406

Connectors being updated :
ADLS Gen2
Coupa V2
ServiceNow
Workday V2
REST V3(CDIE only)
Google Big Query V2
Google cloud Storage V2
Salesforce
Amazon Redshift V2
Amazon S3 V2
Kafka(CDI)
Microsoft Azure Cosmos DB SQL API
MongoDB
Databricks Delta

UKGPro Partner connector being deprecated

New partner connectors being added:
UKGPro V2
Google Sheets V2

Packages being Updated:
CCI Agent
Connector Service
Structure Discovery package and service

Cloud Data Integration and Platform are being updated

Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.

External SSL certificate for Cloud Application Integration is being renewed during this maintenance.
There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of certificate renewal.

Cloud Data Quality and Profiling are being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Mass Ingestion Database, Streaming and Files and associated agent service for each are being updated.
Nov 15, 08:03 PST

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

Emergency maintenance on NA West 1, US East 2, US West 3, US East 4, US West 1 Azure and US West 1 GCP pods.

Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 01:06 PST

Scheduled - We will be deploying emergency fixes on NA West 1, US East 2, US West 3, US East 4, US West 1 Azure and US West 1 GCP pods.

This is a ZDT activity and will not have impact on running jobs.
Nov 17, 22:42 PST

Nov 17, 2021

Maintenance patch to AP North East 1 Azure POD

Completed - The scheduled maintenance has been completed.
Nov 17, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:31 PST

Scheduled - We are applying regular maintenance patches to AP North East 1 Azure POD. This is a zero down time update and there should be no impact.

The Cloud Data Integration task and taskflow should continue to run normally.
Nov 17, 00:46 PST

Nov 16, 2021

November 2021 Monthly release for US West 3, US East 4 and US West 1 GCP pods

Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:01 PST

Scheduled - This is the monthly connector, application and package release. Please find the details of maintenance below. There is no downtime related to this maintenance.

We are removing licenses for EOL connectors that are unused in the past 12 months. More details are available at: https://network.informatica.com/docs/DOC-19406

Connectors being updated :
ADLS Gen2
SAP ODP Extractor
Coupa V2
ServiceNow
Workday V2
REST V3(CDIE only)
Google Big Query V2
Google cloud Storage V2
Salesforce
Amazon Redshift V2
Amazon S3 V2
Kafka(CDI)
Microsoft Azure Cosmos DB SQL API
MongoDB
Databricks Delta

UKGPro Partner connector being deprecated

New partner connectors being added:
UKGPro V2
Google Sheets V2

Packages being Updated:
CCI Agent
Connector Service
Structure Discovery package and service

Cloud Data Integration and Platform are being updated

Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.

External SSL certificate for Cloud Application Integration is being renewed during this maintenance.
There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of certificate renewal.

Cloud Data Quality and Profiling are being updated. (US West 3 and US. East 4 pods)

Cloud Data Integration - Elastic is being updated. (US West 3 and US. East 4 pods)

Cloud Mass Ingestion Database, Streaming and Files and associated agent service for each are being updated. (US West 3 and US. East 4 pods)

Reference 360 and Customer 360 are being updated (US East 4 pod only)
Nov 11, 07:45 PST

Access issues on IICS US West 1 GCP pod

Resolved - This incident has been resolved.
Nov 16, 17:09 PST

Monitoring - This incident is resolved and US West 1 GCP is accessible again. All services are operating normally.
Agent services may have restarted during this period.

We are monitoring the services.
Nov 16, 10:14 PST

Investigating - We are investigating an access issue with the US West 1 GCP pod. Users may be unable to login and any scheduled tasks may fail.

All other pods are operating normally.

Next update at 11 AM PT
Nov 16, 10:09 PST

Scheduled maintenance - Rotating IICS SSO App Credential.

Completed - The scheduled maintenance has been completed.
Nov 16, 03:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:30 PST

Scheduled - We will be rotating IICS SSO App Credential for Germany pod, this will be a ZDT activity and should not have any impact.
Nov 15, 23:33 PST

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.