Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Integration At Scale ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Reference 360 Operational
Reference 360 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 10:18 PST
Scheduled - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.

Reference 360 for US East 4 pod is being patched as part of this update.
Jan 24, 10:18 PST
Update - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Jan 23, 18:05 PST
Scheduled - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Dec 26, 18:51 PST
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Dec 26, 17:56 PST
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Dec 26, 18:45 PST
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Dec 26, 18:49 PST
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Dec 26, 18:51 PST
Past Incidents
Jan 28, 2020
Completed - The scheduled maintenance has been completed.
Jan 28, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:00 PST
Update - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.

API Manager and Cloud Integration Hub Certificates for IICS NA1 pod ONLY are being renewed as part of this maintenance.
Jan 24, 10:21 PST
Update - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Jan 23, 18:06 PST
Scheduled - This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Dec 26, 18:47 PST
Jan 27, 2020
Resolved - This incident has been resolved.
Jan 27, 02:10 PST
Update - The DQC website is now up and running. All services restored to normalcy
Jan 27, 02:10 PST
Update - We are continuing to investigate this issue.
Jan 27, 02:09 PST
Investigating - The DQC site is currently down. This impacts Cloud Address Verification Batch Jobs.

Currently the investigation is ongoing.
Jan 27, 00:07 PST
Jan 26, 2020

No incidents reported.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:00 PST
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, January 25th, 2020 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jan 7, 21:49 PST
Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.

Operational Insights:
Operational Insights is being updated and some of the charts will not show data for a period of 5 minutes during the maintenance.
Jan 9, 22:11 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.

Operational Insights:
Operational Insights is being updated and some of the charts will not show data for a period of 5 minutes during the maintenance.
Jan 9, 22:08 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.
Jan 9, 22:05 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.

Operational Insights:
Operational Insights is being updated and some of the charts will not show data for a period of 5 minutes during the maintenance.
Jan 9, 22:02 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro
Jan 10, 19:53 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 22:12 PST
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Dec 26, 18:44 PST
Completed - The scheduled maintenance has been completed.
Jan 15, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:01 PST
Scheduled - Patching will be performed on the EMEA Cloud Data Quality and Cloud Profiling products which will require 30 minutes of downtime.
Jan 13, 14:28 PST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.
Jan 9, 16:07 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.
Jan 9, 14:25 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
• Coupa V2
• Cvent
• FileProcessor
• Hadoop Files V2
• SAP BW BEx Query
• Microsoft Dynamics 365 for Operations
• Anaplan v2
• Ultipro

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

Cloud Integration Hub:
CIH is being updated and will have a downtime for 30 minutes during this update.
CIH Console and REST APIs will not be available. Scheduled publications and subscriptions will not run and will resume at the next scheduled time.

B2B Gateway:
B2B Gateway will have an upgrade and will be unavailable for a period of 5 minutes.
Jan 9, 14:11 PST
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Dec 26, 17:54 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 14:26 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 14:25 PST
Scheduled - Patching will be performed on the North America Cloud Data Quality and Cloud Profiling products which will require 30 minutes of downtime.
Jan 14, 20:00 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 03:00 PST
Scheduled - Dear Customer,

Informatica DaaS Operations has scheduled an emergency maintenance window for this Tuesday, January 14th between 6:00 AM and 7:00 AM EST to perform preventative maintenance on our batch processing SFTP server.

Customers should anticipate the SFTP server being offline for the full duration of this maintenance window.

If you have any questions about this maintenance, please contact our support team at 1-877-INFA-HELP or https://network.informatica.com

Thank you,
Informatica DaaS Operations
Jan 11, 12:00 PST