Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Operational Insights   ? Operational
Cloud Integration Hub   Operational
IICS NA East 2 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
IICS USW3 West 3 Services Operational
Platform Services   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
IICS EM West 1 Services Operational
Platform Services   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
Cloud API Manager   Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services   ? Operational
Cloud API Manager   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Informatica Cloud Services Operational
Informatica Cloud Services   Operational
ICS - Cloud Data Integration   ? Operational
Cloud Application Integration   ? Operational
Cloud Integration Hub   ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar   ? Operational
Cloud Address Verification — EMEA   ? Operational
Cloud Address Verification — USA   ? Operational
Cloud Email Verification — EMEA   ? Operational
Cloud Email Verification – USA   ? Operational
Cloud Phone Verification – EMEA   ? Operational
Cloud Phone Verification – USA   ? Operational
Cloud Address Verification Batch Jobs – EMEA   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2018
DQ Radar Application – Patching
Completed - The scheduled maintenance has been completed.
Aug 16, 16:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 16:00 PDT
Scheduled - DQ Radar Application – Patching

The DQ Radar UI server will be taken down for patching on Thursday 16th August 2018 from 11.00 - 11.30 PM GMT (4:00 PM PT - 4:30 PM PT)

How will this impact me?
During the patching, the Radar UI will not be accessible, preventing you from viewing metrics generated by the Radar application. All scheduled jobs in Radar will continue to run as normal.
Aug 15, 10:28 PDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
August 2018 ICS Monthly Release is Scheduled for Saturday August 11, 2018 20:00 - 22:00 PT (04:00-06:00 UTC)
Completed - The scheduled maintenance has been completed.
Aug 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 PDT
Scheduled - This is the monthly patch, connector, application and package release. During this time we will update connectors, applications (ICRT), packages and patches as required.

As of Spring '17 our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period.

Updates to existing connectors:

Microsoft Dynamics 365 for Sales
Google BigQuery
GoogleDrive (Partner Connector)
CallidusCloud Badgeville (Partner Connector)

Release Notes: https://network.informatica.com/events/1416
Aug 7, 15:33 PDT
Errors Establishing TLS Connections from Service Connectors to Certain Endpoints - Cloud Application Integration
Resolved - A corrective fix to the issue has been deployed to our production environments.
Thank you for your co-operation.
Aug 11, 12:05 PDT
Update - The fix to the problem has been identified. The fix is undergoing verification.
Thank you for your patience.
Aug 10, 19:05 PDT
Identified - The problem has been identified. We are working on correcting the issue.

The problem impacts outbound API calls to specific sites which are refusing to establish a TLS session. This exhibits itself at runtime as a TLS handshake failure and within the Designer when using the “Test” button of a service connector.

This issue only affects the IICS Cloud Application Integration service’s service connectors to specific endpoints. IICS Data Integration task processing is not affected.
Aug 10, 14:25 PDT
Update - We are continuing to investigate this issue.
Aug 10, 14:13 PDT
Investigating - Certain sites are refusing to establish TLS sessions. This exhibit itself within the Designer and at runtime. We are investigating these issues.

This is not affecting IICS Data Integration tasks.
Aug 10, 13:26 PDT
Aug 9, 2018
ICS App2 (only) OS Patching Thursday August 9, 9:00 PM PT - 11:00 PM PT (Aug 10, 4:00 AM - 6:00 AM GMT)
Completed - The scheduled maintenance has been completed.
Aug 9, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:01 PDT
Scheduled - On Thursday August 9, 9:00 PM PT - 11:00 PM PT (Aug 10, 4:00 AM - 6:00 AM GMT) we will be performing OS patching on ICS APP2 only. During this time the designer will be unavailable and email will not be sent. All jobs will continue to run normally.
Jul 24, 22:24 PDT
Aug 8, 2018
August 2018 IICS Monthly Release is Scheduled for Wednesday Aug 8, 2018, 20:00 - 22:00 PT (04:00-06:00 UTC)
Completed - The scheduled maintenance has been completed.
Aug 8, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 20:00 PDT
Scheduled - This is the monthly patch, connector, application and package release. During this time we will update connectors, applications, packages and patches as required. This is for IICS (Not ICS).

As of Spring '17 our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period.

Release Notes: https://network.informatica.com/events/1415

Applications:
Cloud Application Integration

Connectors:
Teradata
NetSuite
Marketo V2
Microsoft Dynamics 365 for Sales
Hive Connector
Sharepoint Online
Oracle Fusion HCM
Google Big Query
Google Spanner
Google Analytics
Tableau V3
SuccessFactors LMS
Zendesk V2
Microsoft Azure Data Lake Store V2
Microsoft Azure Blob Storage V2
Snowflake Cloud Data Warehouse
GoogleDrive (Partner Connector)
CallidusCloud Badgeville (Partner Connector)

Packages:
SDKPatch
RESTSwaggerGenerator
Aug 7, 15:10 PDT
Operational Insights Database Maintenance Wednesday Aug 8, 5:30 PM PT - 8:30 PM PT (Aug 9, 12:30 AM - 3:30 AM GMT)
Completed - The scheduled maintenance has been completed.
Aug 8, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:31 PDT
Scheduled - Operational Insights will be down for 3 hours for database maintenance.
Maintenance is planned to start at 5:30 PM PDT Aug-8-2018 for 3 hours. (Aug 9, 12:30 AM - 3:30 AM GMT)
Aug 8, 09:50 PDT
Aug 7, 2018
Slowness in accessing IICS on 7th August 03:00 AM PDT - 10:00 AM GMT
Postmortem - Read details
Aug 10, 09:36 PDT
Resolved - We have monitored for the day and there have been no other issues. We will post the RCA to the post mortem of this incident upon completion and review.
Aug 7, 15:05 PDT
Update - The issue is resolved and access to Informatica Intelligent Cloud Services login should no longer face any delay. We will continue to monitor the status and keep the updates. Please reach out to Informatica Global Customer Support for any issues.
Aug 7, 09:55 PDT
Update - We observe slowness for some users and we continue to investigate the issue.
Please note that the issue is related to logging onto Informatica Intelligent Cloud Services. Kindly visit the status page for more updates.
Aug 7, 08:00 PDT
Monitoring - The issue has been resolved now and there shall be no further issues or slowness observed while logging on to Informatica Intelligent Cloud Services. We are currently monitoring and shall provide an update once it is completely resolved.
Aug 7, 06:06 PDT
Identified - The issue is identified and we are working on the solution. Please note that the issue should no longer be an impact for any users currently albeit you might notice the login at times take a few more seconds than usual.

If you face any issues other than few seconds of delay in logging on to Informatica Intelligent Cloud Services, please reach out to Informatica Global Customer Support
Aug 7, 05:35 PDT
Update - We continue to investigate the issue of intermittent slowness observed while logging on to Informatica Intelligent Cloud Services. However the login succeeds after a delay. Please contact Informatica Global Customer Support for any other issues.
Aug 7, 04:06 PDT
Investigating - We are currently noticing some slowness in accessing Informatica Intelligent Cloud Services. This appears to have started at 03:00 AM PDT ( 10:00 AM GMT ) and we are currently working on addressing the issue.
Please stay tuned for more updates.
Aug 7, 03:11 PDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

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Additional Links
To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

To view ICS statistics, visit the ICS System Status Page at: http://trust.informaticacloud.com/status.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

Root Cause Analyses are available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.

IICS Trust Site at: http://iics-trust.informaticacloud.com/.