Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

Advanced Serverless Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – EMEA Operational

Metadata Command Center – EMEA Operational

Cloud Data Marketplace – EMEA Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – Asia Pacific Operational

Metadata Command Center – Asia Pacific Operational

Cloud Data Marketplace – Asia Pacific Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS UK Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Cloud Hosted Agent Operational

Operational Insights Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

B2B Gateway Operational

Operational Insights Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

B2B Gateway Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Profiling Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog - USA Operational

Metadata Command Center - USA Operational

Cloud Data Marketplace - USA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

January 2022 Monthly release for EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, AP East 2 Azure pods, EM Central 1 Azure and UK pods Jan 25, 08:00-10:00 PST

This is the monthly connector, application, and package release. Please find the details of maintenance below.

EM West 1 pod and UK pod - API Manager is being updated and API Gateway will not serve any request between 8 AM – 8:30 AM PT. Other pods are not impacted by this update.

AP SouthEast 1 pod - Database infrastructure maintenance. New Mapping task creation and execution will not be operational between 9:40-9:45 AM PT. This does not impact any scheduled task executions for existing mapping tasks.

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
Structure Discovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
Data Transformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)

With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16.

Cloud Integration Hub and B2B Gateway are being updated.

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)

Reference 360 and Customer 360 are being updated (AP SouthEast 1 pod only)
Posted on Jan 17, 10:23 PST

January 2022 Monthly release for US West 5, US East 6, US West 3 Azure and Canada Central 1 Jan 25, 21:00-23:00 PST

Update - This is the monthly connector, application, and package release. Please find the details of maintenance below. Date for this monthly release is updated to Jan 26th (Wednesday) from Jan 25th (Tuesday).

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
Structure Discovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
Data Transformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)
The certificates for IICS login URL, package download manager URL (https://common.dm-us.informaticacloud.com), US West 5, US East 6 and Canada Central 1 are being renewed as part of this maintenance. There is no downtime related to this activity. There might be a small network glitch during the time of the renewal.

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)

With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16.

Cloud Integration Hub and B2B Gateway are being updated.

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)
Jan 18, 09:36 PST

Update - This is the monthly connector, application, and package release. Please find the details of maintenance below.

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
Structure Discovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
Data Transformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)
The certificates for IICS login URL, package download manager URL (https://common.dm-us.informaticacloud.com), US West 5, US East 6 and Canada Central 1 are being renewed as part of this maintenance. There is no downtime related to this activity. There might be a small network glitch during the time of the renewal.

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)

With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16.

Cloud Integration Hub and B2B Gateway are being updated.

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)
Jan 17, 10:34 PST

Scheduled - This is the monthly connector, application, and package release. Please find the details of maintenance below.

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
Structure Discovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
Data Transformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)
The certificates for IICS login URL, package download manager URL (https://common.dm-us.informaticacloud.com), US West 5, US East 6 and Canada Central 1 are being renewed as part of this maintenance. There is no downtime related to this activity. There might be a small network glitch during the time of the renewal.

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)

With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16.

Cloud Integration Hub and B2B Gateway are being updated.

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)
Jan 17, 10:32 PST

Database Infrastructure Maintenance activity – Cloud Data Governance and Catalog - AP SouthEast 1 pod & US Pods Jan 27, 19:00-19:45 PST

Cloud Data Governance and Catalog and Cloud Data Marketplace will undergo database infrastructure maintenance on 27th Jan between 7 PM – 7:45 PM PT.

During this period CDGC services listed below will not be available.
All other IICS services will remain operational.

Impact is for APJ and US POD for following services:

1. Data Governance Catalog & Quality Cloud
a. Cloud Data Governance and Catalog – USA
b. Metadata Command Center - USA
c. Cloud Data Marketplace - USA

2. IICS AP SouthEast 1 Services
a. Cloud Data Governance and Catalog – Asia Pacific
b. Metadata Command Center - Asia Pacific
c. Cloud Data Marketplace - Asia Pacific
Posted on Jan 20, 09:31 PST

Past Incidents

Jan 24, 2022

No incidents reported today.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

Test connection and tasks may be failing for some CCI based connectors like Snowflake Datawarehouse V2, PostgreSQL inNA West 1 pod

Resolved - This incident has been resolved.
Jan 22, 16:00 PST

Monitoring - A fix has been implemented for this issue and the test connections are working fine.
All services are operating normally.

We are monitoring the services.
Jan 22, 11:21 PST

Investigating - Cloud Data Integration - Test connection may failing for some CCI based connections like Snowflake Datawarehouse V2, PostgreSQL , GBQ V2, S3 V2, Redshift V2 etc. Error: "An error occurred while connecting to the remote repository."
Our team is working on a fix for this issue.

Other services and Cloud Data Integration connections are working fine.

Next update at 12:30 PM PT
Jan 22, 11:12 PST

Jan 21, 2022

No incidents reported.

Jan 20, 2022

Enforcement of Secure HTTPS Connections

Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 03:00 PST

Update - This is a reminder of an upcoming security change that could break your integrations with Informatica DaaS APIs. This update was first announced on April 20, 2021.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on January 20, 2022 at 3:00 AM PST. Starting at that time all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of January 20th. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jan 4, 10:43 PST

Update - Maintenance Window Date Change - January 20th, 2022, DAAS Operations is changing the date of this maintenance window from November 11th, 2021, to January 20th, 2022. The scope of the window will remain the same.
Nov 4, 07:32 PDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 07:23 PDT

Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 07:17 PDT

Scheduled - Maintenance Window Date Change - January 20th, 2022, DAAS Operations is changing the date of this maintenance window from November 11th, 2021, to January 20th, 2022. The scope of the window (see notes directly below) will remain the same.

This is a reminder notification of an upcoming security change that could break your integrations with Informatica DaaS APIs.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on January 20th, 2022, at 6am EST. Starting on that date and time all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs being used when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of January 20th, 2022, at 6am EST. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance, please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Oct 26, 05:51 PDT

DaaS Scheduled Maintenance - Enforcement of Secure HTTPS Connections

Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 03:00 PST

Update - Maintenance Window Date Change - January 20th 2022

DAAS Operations is changing the date of this maintenance window from November 11th 2021 to January 20th 2022. The scope of the window (see notes directly below) will remain the same.

This is a reminder notification of an upcoming security change that could break your integrations with Informatica DaaS APIs.

To help ensure the security of your data, unencrypted HTTP access will be disabled for all DaaS endpoints on January 20th, 2022, at 6am EST. Starting on that date and time all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of January 20th, 2022, at 6am EST. The rest of the URL remains the same, you just need to replace http:// with https://. Similarly, the body of your API request remains the same - there is no need to make any changes there. Only the endpoint URL needs to be updated if not already using HTTPS.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Oct 13, 10:59 PDT

Update - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Aug 4, 05:39 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:34 PDT

Scheduled - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 8, 05:27 PDT

Jan 19, 2022

No incidents reported.

Jan 18, 2022

Mapping tasks and taskflows stuck in running state in NA West 1 pod.

Resolved - This incident has been resolved and taskflows should be running as normal.
Jan 18, 23:10 PST

Monitoring - A fix has been implemented and taskflows should be running as normal.
You can go ahead and stop/abort any hung/suspended taskflows now.
We are monitoring the results.
Jan 18, 15:11 PST

Investigating - We have noticed that few taskflows are stuck in running or suspended state, starting 10am PT.
Please feel free to resubmit these taskflows.
The issue is being currently investigated and we shall share more updates soon.
Jan 18, 12:53 PST

January 2022 Monthly Release for US West 3, US East 4, US West 1 GCP

Completed - The scheduled maintenance has been completed.
Jan 18, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 PST

Scheduled - This is the monthly connector, application, and package release. Please find the details of maintenance below.

API Manager is being updated and API Gateway will not serve any request between 9 PM – 9:30 PM PT.

All other services will remain operational.

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
Structure Discovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
Data Transformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)

The certificates for IICS login URL, package download manager URL (https://common.dm-us.informaticacloud.com), US West 3, US East 4 are being renewed as part of this maintenance. There is no downtime related to this activity. There might be a small network glitch during the time of the renewal.

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)

With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16.

Cloud Integration Hub and B2B Gateway are being updated.

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)

Reference 360 and Customer 360 are being updated (US East 4 pod only)
Jan 10, 20:54 PST

Data Transformation package update in IICS Sandbox, NA West 1 and NA East 2 pods

Completed - The scheduled maintenance has been completed.
Jan 18, 10:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:30 PST

Scheduled - This patch addresses an issue in Cloud Data Integration with few Data Transformation (WS Consumer, REST V2 connector) related tasks failing with "DTM terminated unexpectedly" after January monthly release.

This is a zero downtime update and tasks will continue to run as-is. The agent will download the fix package and anew version of Data Integration Server will be created.
Jan 18, 09:03 PST

Jan 17, 2022

NA East 2 pod: Cloud Data Integration, Cloud Integration Hub and B2B Gateway maintenance – 15 mins downtime

Completed - The scheduled maintenance has been completed.
Jan 17, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:31 PST

Update - IICS NA East 2 pod will undergo database infrastructure maintenance between 02:37 AM PT – 03:07 AM PT on 1/17. During this 30-minute period, Cloud Data Integration, Integration Hub and B2B Gateway jobs will be impacted and access may be limited.
Since the services may be down for up to 15 minutes within this window, we recommend setting a black out period during this time.

Services undergoing maintenance:
Cloud Data Integration
Cloud Integration Hub
B2B Gateway

The following services will also be impacted during this update:
During the downtime we will have the Cloud Application jobs and CDI Taskflow jobs impacted and the Application Designer and Application Integration Console may not be accessible.

Data Quality and Profiling task execution and creation may not be accessible.

Streaming Ingestion will not be available for creating/updating tasks.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will not be impacted.

Mass Ingestion Files and Databases agent services will restart.

Operational Insights may not have data updated during this period.

This time was chosen to reduce impact on jobs scheduled on top of the hour.
Jan 12, 13:46 PST

Scheduled - IICS NA East 2 pod will undergo database infrastructure maintenance between 02:37 AM PT – 03:07 AM PT on 1/17. During this 30-minute period, Cloud Data Integration, Integration Hub and B2B Gateway jobs will be impacted and access may be limited.
Since the services may be down for up to 15 minutes within this window, we recommend setting a black out period during this time.

Services undergoing maintenance:
Cloud Data Integration
Cloud Integration Hub
B2B Gateway

The following services will also be impacted during this update:
During the downtime we will have the Cloud Application jobs and CDI Taskflow jobs impacted and the Application Designer and Application Integration Console may not be accessible.

Data Quality and Profiling task execution and creation may not be accessible.

Streaming Ingestion will not be available for creating/updating tasks.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will not be impacted.

Mass Ingestion Files and Databases agent services will restart.

Operational Insights may not have data updated during this period.

This time was chosen to reduce impact on jobs scheduled on top of the hour.
Jan 7, 17:03 PST

IICS NA West 1 pod : Cloud Data Integration, Cloud Integration Hub and B2B Gateway maintenance – 15 mins downtime

Completed - The scheduled maintenance has been completed.
Jan 17, 02:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 PST

Update - IICS NA West 1 pod will undergo database infrastructure maintenance between 02:07 AM PT – 02:37 AM PT on 1/17.
During this 30-minute period, Cloud Data Integration, Integration Hub and B2B Gateway jobs will be impacted and access may be limited.
Since the services may be down for up to 15 minutes within this window, we recommend setting a black out period during this time.

Services undergoing maintenance:
Cloud Data Integration
Cloud Integration Hub
B2B Gateway

The following services will also be impacted during this update:
During the downtime we will have the Cloud Application jobs and CDI Taskflow jobs impacted and the Application Designer and Application Integration Console may not be accessible.

Data Quality and Profiling task execution and creation may not be accessible.

Streaming Ingestion will not be available for creating/updating tasks.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will not be impacted.

Mass Ingestion Files and Databases agent services will restart.

Operational Insights may not have data updated during this period.

This time was chosen to reduce impact on jobs scheduled on top of the hour.
Jan 12, 13:45 PST

Scheduled - IICS NA West 1 pod will undergo database infrastructure maintenance between 02:07 AM PT – 02:37 AM PT on 1/17.
During this 30-minute period, Cloud Data Integration, Integration Hub and B2B Gateway jobs will be impacted and access may be limited.
Since the services may be down for up to 15 minutes within this window, we recommend setting a black out period during this time.

Services undergoing maintenance:
Cloud Data Integration
Cloud Integration Hub
B2B Gateway

The following services will also be impacted during this update:
During the downtime we will have the Cloud Application jobs and CDI Taskflow jobs impacted and the Application Designer and Application Integration Console may not be accessible.

Data Quality and Profiling task execution and creation may not be accessible.

Streaming Ingestion will not be available for creating/updating tasks.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will not be impacted.

Mass Ingestion Files and Databases agent services will restart.

Operational Insights may not have data updated during this period.

This time was chosen to reduce impact on jobs scheduled on top of the hour.
Jan 7, 16:56 PST

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Issues while running job in Azure Pod1.

Resolved - This incident is resolved.
Jan 14, 01:48 PST

Monitoring - The issue has been resolved, we are currently monitoring the task runs.
Jan 13, 23:55 PST

Investigating - We are experiencing issues while running job on Azure pod1 starting 11.15PM PT. We are investigating on the issue and shall share an update soon.
Jan 13, 23:37 PST

Jan 13, 2022

Jan 12, 2022

Informatica DAAS Emergency Maintenance Window 1/12/2022 11:30PM to 1:30AM EST

Completed - The scheduled maintenance has been completed.
Jan 12, 23:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:30 PST

Scheduled - Informatica DAAS Operations is scheduling an emergency maintenance window for Wednesday 01/12/2022 for the purpose of patching critical network infrastructure. The window will begin at 11:30PM EST (4:30 AM UTC) and will last for two hours ending at 1:30AM EST (6:30 AM UTC). Hard downtime is not expected during this maintenance window, but customers might experience latency or other small-scale service disruptions.
Jan 10, 09:26 PST

Jan 11, 2022

January 2022 Monthly Release for IICS NA West 1, NA East 2 and US West 1 Azure pods

Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 PST

Scheduled - This is the monthly connector, application, and package release. Please find the details of maintenance below.

API Manager is being updated and API Gateway will not serve any request between 9 PM – 9:30 PM PT.
All other services will remain operational.

Connectors being updated:

File Processor
MSD Sales
Marketo V3
ADLSGen2
MS Azure Synapse SQL
MS CDM Folders V2
Databricks Delta
REST V2
Swagger Generator (log4j-core jar is upgraded to 2.16)
SAP Connector (log4j-core jar is upgraded to 2.16)
SAP BW Reader
Webservices V2 (EOL’ed)

Partner connectors being updated:

UKGPro V2 (log4j upgraded to 2.17.1)
Anaplan (EOL’ed)

Packages being Updated:

CCI Agent (log4j upgraded to 2.16)
Connector Service (log4j upgraded to 2.16)
StructureDiscovery (log4j upgraded to 2.16)
UDTforHierarchy (log4j upgraded to 2.16)
DataTransformation (log4j upgraded to 2.16)
B2BProcessor V23 (log4j upgraded to 2.17.1)
B2BEDIGateway V19 (log4j upgraded to 2.17.1)

Cloud Data Integration and Platform are being updated (log4j upgraded to 2.16)
The certificates for IICS login URL, package download manager URL (https://common.dm-us.informaticacloud.com), NA West 1 and NA East 2 are being renewed as part of this maintenance. There is no downtime related to this activity. There might be a small network glitch during the time of the renewal.

Cloud Data Integration - Elastic is being updated (log4j upgraded to 2.16)

Cloud Application Integration is being updated (Process Engine - log4j upgraded to 2.16)
With the identification of log4j vulnerability, identified as CVE-2021-45105, we are rolling out updates to log4j component within our Process Server package to alleviate the vulnerability.

With this update, your Process Server package will go into “Required Restart” mode. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Operational Insights are being updated. OI Data collector service log4j upgraded to 2.16

Cloud Integration Hub and B2B Gateway are being updated.

B2BGW services are being updated (log4j upgrade to 2.17.1)

Cloud Data Quality and Cloud Profiling are being updated. (log4j upgrade to 2.17.0)

File Mass Ingestion is being updated (log4j upgrade to 2.16.0)

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated (log4j upgrade to 2.17.0)
Jan 6, 23:24 PST

Jan 10, 2022

No incidents reported.