Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.

We request you to allow the additional IPs on your network firewall/proxy no later than Aug-14-2020.
If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this notification.

This is applicable for NA West 1 pod only [https://na1.dm-us.informaticacloud.com/.... after logging in to IICS]

 
54.187.189.87 34.223.215.129
54.213.7.139 52.41.176.6
52.39.194.229 54.191.19.164
52.24.12.97 54.68.223.12
52.26.92.163 54.148.83.219
54.213.223.237 54.244.33.32
54.186.249.156 52.25.231.200
52.42.22.170 35.161.245.83
35.166.93.136 35.165.243.131
54.218.45.8 34.211.165.63
54.149.245.190 54.200.3.230
54.186.227.216 54.213.193.68

Package Dependency Manager

54.149.96.61 52.10.22.202
54.71.90.172 52.88.6.252
54.71.171.244 52.41.78.13
54.71.38.211 52.13.237.5
54.190.131.131 52.24.145.32
52.26.241.13 34.215.62.0
52.25.39.180 34.214.29.38
54.68.157.252 34.208.149.232
44.229.211.46 54.186.47.31
54.218.192.86 54.70.2.234


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on your company's firewall/proxy.
Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue.

Kindly work with your company's Network/IT Administrator managing the firewall/proxy IP address allow lists and act upon this notice at the earliest.

FAQs are available here:
https://network.informatica.com/docs/DOC-18718
Posted on Jul 29, 07:56 PDT
This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Microsoft Azure SQL DW V3
Snowflake Cloud Data Warehouse V2
Amazon Redshift v2
ServiceNow
Ariba v2
Domo
Google Sheet
Google PubSub
CallidusCloud Commission
Exasol

Packages:
SDKPatch
Structure Discovery

Cloud Application Integration and Taskflow service are being updated to fix defects.
There is no Process Server update in this release.

Operational Insights is being updated.(EM West 1 pod only)
OpsInsights Data Collector package is being updated in this release.

Cloud Data Quality and Data Profiling are being updated (EM West 1 pod only)
Posted on Jul 30, 15:01 PDT
This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Microsoft Azure SQL DW V3
Snowflake Cloud Data Warehouse V2
Amazon Redshift v2
ServiceNow
Ariba v2
Domo
Google Sheet
Google PubSub
CallidusCloud Commission
Exasol

Packages:
SDKPatch
Structure Discovery

Cloud Application Integration and Taskflow service are being updated to fix defects.
There is no Process Server update in this release.

Operational Insights is being updated. (US East 6 pod only)
OpsInsights Data Collector package is being updated in this release.
Posted on Jul 30, 15:04 PDT
This patch is applied to the server to fix certain issues. This is a non-agent affecting.

We are doing a maintenance on Cloud Integration Hub.
Posted on Aug 13, 10:21 PDT
Informatica DaaS Operations will be performing system maintenance on Saturday, August 22nd, 2020 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Aug 3, 06:49 PDT
Past Incidents
Aug 14, 2020
Resolved - This incident has been resolved.
Aug 14, 09:39 PDT
Monitoring - The issue is resolved and is currently under monitoring. Please reach out to Informatica Global Customer Support for any further queries.
Aug 14, 08:50 PDT
Update - We are continuing to work on a fix for this issue.
Aug 14, 08:43 PDT
Identified - We started getting alerts from 07:16 AM PDT on some of our nodes for USE4 and upon investigating further we did not observe any impact to jobs executions or agent status. We continue to monitor and shall update if there are any further issues. Please reach out to Informatica Global Customer Support for any issues or concerns.
Aug 14, 08:40 PDT
Aug 13, 2020
Resolved - Everything continues to work well since the fix was applied - this incident is resolved.
Aug 13, 14:14 PDT
Monitoring - The fix has been applied and all Email Verification services are operating as normal. We will continue to monitor to make sure this issue is resolved.
Aug 13, 10:46 PDT
Identified - The underlying issue has been identified and a fix is in progress. This issue only affected the US endpoints, the EMEA endpoints continued to operate as normal.
Aug 13, 10:26 PDT
Investigating - Email Verification is currently returning a high number of 500 Internal Error responses. We are currently investigating.
Aug 13, 10:14 PDT
Aug 12, 2020

No incidents reported.

Aug 11, 2020
Completed - The scheduled maintenance has been completed.
Aug 11, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Microsoft Azure SQL DW V3
Snowflake Cloud Data Warehouse V2
Amazon Redshift v2
ServiceNow
Ariba v2
Domo
Google Sheet
Google PubSub
CallidusCloud Commission
Exasol

Packages:
SDKPatch
Structure Discovery

Cloud Application Integration and Taskflow service are being updated to fix defects.
There is no Process Server update in this release.

Operational Insights is being updated. (US West 3 and US East 4 pods only)
OpsInsights Data Collector package is being updated in this release.

Cloud Data Quality and Data Profiling are being updated (US East 4 pod only)

Reference 360 is being updated in this release.(US East 4 pod only)
Jul 30, 14:57 PDT
Aug 10, 2020

No incidents reported.

Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 21:00 PDT
Scheduled - The Cloud Application Integration and Cloud Data Integration Taskflow services are being updated to correct defects and release new capabilities summarized by [1].

There are no Secure Agent-based Process Server or Data Integration Server service updates for this release.

[1] https://network.informatica.com/onlinehelp/IICS/prod/CAI/en/index.htm#page/informatica-cloud-application-integration-release-notes,/New_features_and_enhancements.html
Aug 5, 13:45 PDT
Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020
Resolved - This incident has been resolved.
Aug 6, 07:11 PDT
Monitoring - The issue is resolved and there shall be no further issues faced. We will continue to monitor from our end. Please reach out to Informatica Global Customer support for any further queries.
Aug 6, 06:12 PDT
Investigating - We noticed some intermittent issues in accessing IICS on the EMEA POD between 04:51 AM PST and 05:14 AM PST. The issue is now resolved, and we are monitoring closely to ensure there is no further impact. Please monitor the status for further updates.
Aug 6, 05:39 PDT
Completed - The scheduled maintenance has been completed.
Aug 6, 03:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:30 PDT
Scheduled - We are updating the API Manager service in NA West 1 pod for a defect fix.

There may be up to one minute of unavailability of API Manager UI.
There is no impact on API Gateway and all API Invocations will continue to work as expected.

All other services will continue to work normally.
Aug 5, 13:58 PDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Microsoft Azure SQL DW V3
Snowflake Cloud Data Warehouse V2
Amazon Redshift v2
ServiceNow
Ariba v2
Domo
Google Sheet
Google PubSub
CallidusCloud Commission
Exasol

Packages:
SDKPatch
Structure Discovery

Operational Insights is being updated.
OpsInsights Data Collector package is being updated in this release.

Cloud Data Quality and Data Profiling are being updated
Jul 30, 14:37 PDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 03:00 PDT
Scheduled - We will be performing maintenance on Cloud Integration Hub on US West 3. The change will require a restart of the CIH Console service. We have multiple console instances and each one will be restarted separately to insure service availability.

Impact: Users logged in to CIH will need to re-login to the CIH UI. This only impacts US West 3 and the Cloud Integration Hub service.
Jul 27, 12:03 PDT
Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.