Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Operational Insights ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Advanced Serverless ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Customer 360 SaaS ? Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS ? Operational
Supplier 360 SaaS Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Advanced Serverless ? Operational
ModelServe ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
B2B Gateway ? Operational
Operational Insights ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
Cloud Data Governance and Catalog - Canada Operational
Metadata Command Center - Canada Operational
Cloud Data Marketplace - Canada Operational
IICS for FedRAMP Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Governance and Catalog – EMEA ? Operational
Metadata Command Center – EMEA ? Operational
Cloud Data Marketplace – EMEA Operational
Cloud Hosted Agent ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Customer 360 SaaS ? Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS ? Operational
Supplier 360 SaaS Operational
IICS UK Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Operational Insights ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Cloud Data Governance and Catalog – UK ? Operational
Metadata Command Center – UK ? Operational
Cloud Data Marketplace – UK Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Cloud Data Governance and Catalog – Asia Pacific ? Operational
Metadata Command Center – Asia Pacific ? Operational
Cloud Data Marketplace – Asia Pacific Operational
Cloud Hosted Agent ? Operational
Cloud Data Integration Elastic ? Operational
Advanced Serverless ? Operational
Customer 360 SaaS ? Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS ? Operational
Supplier 360 SaaS Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Cloud Hosted Agent ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
B2B Gateway ? Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
IICS EM Central 1 Azure Services Operational
Platform Services Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Operational Insights ? Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
B2B Gateway ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Customer 360 SaaS Operational
MDM Multidomain SaaS Operational
Product 360 SaaS Operational
Reference 360 SaaS Operational
Supplier 360 SaaS Operational
IICS AP East 2 Azure Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
B2B Gateway ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
IICS Australia Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Integration Hub Operational
B2B Gateway ? Operational
Operational Insights ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Profiling Operational
B2B Gateway ? Operational
Mass Ingestion Applications ? Operational
Mass Ingestion Files ? Operational
Mass Ingestion Databases ? Operational
Mass Ingestion Streaming ? Operational
Operational Insights ? Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Data Governance Catalog Prep & Quality Cloud Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Cloud Data Governance and Catalog - USA ? Operational
Metadata Command Center - USA ? Operational
Cloud Data Marketplace - USA Operational
Cloud Data Preparation ? Operational
DaaS oAuth2 service - USA ? Operational
DaaS oAuth2 service - EMEA ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
CDGC Canada CACENTRAL1 Operational
Cloud Data Governance and Catalog - Canada Operational
Metadata Command Center - Canada Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Cloud Data Validation ? Operational
API Center ? Operational
Private Pod 1 Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Private Pod 2 Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Mass Ingestion Files ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have scheduled infrastructure maintenance. This is zero downtime activity and all services will remain operational
Posted on Jan 17, 2023 - 08:36 PST
This is the standard connector, application and package release.

Please refer refer the FAQ link for February 2023 standard release: https://knowledge.informatica.com/s/article/IICS-February-2023-Standard-release-FAQ?language=en_US

Connectors being updated :

Snowflake Data Cloud
Amazon Redshift v2
Amazon S3 v2
Google BigQuery V2
Microsoft Azure Cosmos DB SQL API
Microsoft Azure Synapse SQL
Azure Data Lake Store Gen2
Salesforce Pardot
Salesforce
Salesforce Marketing Cloud
HadoopFilesV2
Hive
SAPConnector
SAPMapplet
Sapbapi
SAP ADSO Writer
SAP ODP
Databricks Delta Connectors
MSD Sales
SharePointOnline
genericwsconsumer
Box
CoupaV2
RESTV2
OracleFusionHCM
OracleFusionERP
NetsuiteSuitescript
Couchbase
AEP

End of Life connector :
Power BI

Partner connectors :

AdaptiveInsights
NICESatmetrix
Satmetrix
HubSpot
Google Sheets V2
GooglePubSubV2

Packages being updated :

CCIAgent
ConnectorService
CCI Microservice

Platform Services are being updated

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Data Quality and Cloud Profiling are being updated.

Cloud Integration Hub and associated agent service is being updated.

Mass Ingestion Files and and associated agent service is being updated

Operational Insights and OI Data collector are being updated

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated

Cloud Application Integration is being updated and there is no new package for Process Server. If you using SAP BAPI the process server will go to restart required state.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

Cloud API Manager is being updated. There is a new package for API Micro-gateway.

Please find the Release definitions link : https://knowledge.informatica.com/s/article/IICS-Release-Definitions

Posted on Jan 31, 2023 - 17:38 PST
This is the standard connector, application and package release.

Please refer refer the FAQ link for February 2023 standard release: https://knowledge.informatica.com/s/article/IICS-February-2023-Standard-release-FAQ?language=en_US

Connectors being updated :

Snowflake Data Cloud
Amazon Redshift v2
Amazon S3 v2
Google BigQuery V2
Microsoft Azure Cosmos DB SQL API
Microsoft Azure Synapse SQL
Azure Data Lake Store Gen2
Salesforce Pardot
Salesforce
Salesforce Marketing Cloud
HadoopFilesV2
Hive
SAPConnector
SAPMapplet
Sapbapi
SAP ADSO Writer
SAP ODP
Databricks Delta Connectors
MSD Sales
SharePointOnline
genericwsconsumer
Box
CoupaV2
RESTV2
OracleFusionHCM
OracleFusionERP
NetsuiteSuitescript
Couchbase
AEP

End of Life connector :
Power BI

Partner connectors :

AdaptiveInsights
NICESatmetrix
Satmetrix
HubSpot
Google Sheets V2
GooglePubSubV2

Packages being updated :

CCIAgent
ConnectorService
CCI Microservice

Platform Services are being updated

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Data Quality and Cloud Profiling are being updated.

Cloud Integration Hub and associated agent service is being updated.

Mass Ingestion Files and and associated agent service is being updated

Operational Insights and OI Data collector are being updated

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated

Cloud Application Integration is being updated and there is no new package for Process Server. If you using SAP BAPI the process server will go to restart required state.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

Cloud API Manager is being updated. There is a new package for API Micro-gateway.

Please find the Release definitions link : https://knowledge.informatica.com/s/article/IICS-Release-Definitions

Posted on Jan 31, 2023 - 17:43 PST
The Cloud API Manager public SSL certificates will be renewed on 8-Feb-2023, 8 - 10 PM PST for Services on IICS NA East 2 Services. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US

Posted on Jan 25, 2023 - 08:21 PST
This is the standard connector, application and package release.

Please refer refer the FAQ link for February 2023 standard release: https://knowledge.informatica.com/s/article/IICS-February-2023-Standard-release-FAQ?language=en_US

Connectors being updated :

Snowflake Data Cloud
Amazon Redshift v2
Amazon S3 v2
Google BigQuery V2
Microsoft Azure Cosmos DB SQL API
Microsoft Azure Synapse SQL
Azure Data Lake Store Gen2
Salesforce Pardot
Salesforce
Salesforce Marketing Cloud
HadoopFilesV2
Hive
SAPConnector
SAPMapplet
Sapbapi
SAP ADSO Writer
SAP ODP
Databricks Delta Connectors
MSD Sales
SharePointOnline
genericwsconsumer
Box
CoupaV2
RESTV2
OracleFusionHCM
OracleFusionERP
NetsuiteSuitescript
Couchbase
AEP

End of Life connector :
Power BI

Partner connectors :

AdaptiveInsights
NICESatmetrix
Satmetrix
HubSpot
Google Sheets V2
GooglePubSubV2

Packages being updated :

CCIAgent
ConnectorService
CCI Microservice

Platform Services are being updated

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Data Quality and Cloud Profiling are being updated.

Cloud Integration Hub and associated agent service is being updated.

Mass Ingestion Files and and associated agent service is being updated

Operational Insights and OI Data collector are being updated

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated

Cloud Application Integration is being updated and there is no new package for Process Server. If you using SAP BAPI the process server will go to restart required state.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

Cloud API Manager is being updated. There is a new package for API Micro-gateway.

Please find the Release definitions link : https://knowledge.informatica.com/s/article/IICS-Release-Definitions

Posted on Jan 31, 2023 - 17:49 PST
The CAI public SSL certificates will be renewed on 9th Feb 2023 4.30 am to 5.30 am UTC for Services on CANADA, GCP POD1 Pods. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US

Posted on Jan 16, 2023 - 08:17 PST
The Cloud API Manager public SSL certificates will be renewed on 21-Feb-2023, 8 - 10 AM PST for Services on IICS EM West 1 Services, IICS AP SouthEast 1 Services, IICS Australia Azure Services. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US

Posted on Jan 25, 2023 - 08:32 PST
The Cloud API Manager public SSL certificates will be renewed on 21-Feb-2023, 8 - 10 PM PST for Services on IICS US West 3 Azure Services, IICS Canada Central 1 Services. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US

Posted on Jan 25, 2023 - 08:34 PST
Past Incidents
Feb 1, 2023

No incidents reported today.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 12:03 PST
Monitoring - The issue has been isolated, and In case of any issues customers are expected to reach out to Global Customer Support by creating a support case.
Jan 31, 09:19 PST
Investigating - We are observing issue with  Reference360 and getting a "504 Gateway timeout" message while launching R360 application or API
Jan 31, 08:52 PST
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 01:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 01:00 PST
Scheduled - We have a scheduled maintenance on USW5 and USE6 pod. During this maintenance services will be unavailable for about 2 mins. 
There is no impact on CDI or CAI running tasks.

This maintenance has impact only on Operational insights service.

Jan 23, 01:24 PST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 PST
Update - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.
There is no downtime so all services will remain operational.

Jan 4, 11:09 PST
Scheduled - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.

During this time Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center applications will be unavailable.

All other services will remain operational

Jan 3, 15:36 PST
Resolved - This incident has been resolved.
Jan 27, 01:44 PST
Monitoring - As part of the scheduled maintenance on below mentioned IICS pods on respective dates, Informatica added one more availability zone for CAI.

AP SouthEast 1 - January 12, 2023
US West 5 - January 12, 2023
EM West1 - January 18, 2023
US West 3 - January 19, 2023
NA East 2 - January 19, 2023
NA West 1 - January 24, 2023

As a result, the new availability zone introduced some additional CAI IP's that might need to be added to approved IP addresses on your organization.
You might be experiencing intermittent failures with CAI processes, with error such as '502 Bad Gateway' or 'org.activebpel.rt.http.AeHttpException: Could not fetch object for cache entry with key "com.activee.rt.hub.web.AeAgentAuthCache$AeCacheKey@*****'

If your organization needed to allow specific IP addresses for outbound communication in the past to access IICS, then you will need to allow these new IP addresses as well.
Please refer to below KB and allow the IP addresses on your organization firewall to avoid any disruption with processes -
https://knowledge.informatica.com/s/article/Additional-IP-s-needs-to-be-whitelisted-for-Cloud-Application-Integration?language=en_US

Jan 26, 18:32 PST
Completed - The scheduled maintenance has been completed.
Jan 27, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 01:28 PST
Update - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.
There is no downtime so all services will remain operational.

Jan 4, 11:09 PST
Scheduled - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.

During this time Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center applications will be available.

There is no downtime so all services will remain operational.

Jan 3, 15:31 PST
Completed - The scheduled maintenance has been completed.
Jan 27, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 19, 01:25 PST
Update - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.
There is no downtime so all services will remain operational.

Jan 4, 11:11 PST
Scheduled - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.

During this time Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center applications will be available.

There is no downtime so all services will remain operational.

Jan 3, 15:31 PST
Jan 26, 2023
Jan 25, 2023
Resolved - There are no further issues noticed and the incident is resolved.
Jan 25, 04:49 PST
Monitoring - The issue is being resolved from Microsoft Azure and our internal validations are successful. We will continue to monitor and update the status for resolution.
https://status.azure.com/en-us/status

Jan 25, 02:30 PST
Identified - We are currently investigating the performance issues with Microsoft Azure, who have reported Network Connectivity impact across multiple regions. We are currently working with Azure Support to resolve the issue.
Azure Status Page:
https://status.azure.com/en-us/status
Please wait for further updates on resolution.

Jan 25, 01:10 PST
Investigating - Performance issues in accessing IICS Azure PODs We are noticing performance issues on the following  PODs from 11:45 PM PT.
Azure Australia, Azure Germany, Azure Singapore, Azure USW1, Azure USW3, Azure NTT.We are working on this issue on a priority and shall keep the status updated with the progress

Jan 25, 00:31 PST
Completed - The scheduled maintenance has been completed.
Jan 25, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 01:00 PST
Update - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.
There is no downtime so all services will remain operational.

Jan 4, 11:09 PST
Scheduled - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.


During this time Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center applications will be unavailable.

All other services will remain operational

Jan 3, 15:25 PST
Completed - The scheduled maintenance has been completed.
Jan 25, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Update - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.
There is no downtime so all services will remain operational.

Jan 4, 11:09 PST
Scheduled - Cloud Data governance services are being updated with new features, security and bug fixes as part of the 2023 January release.

During this time Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center applications will be unavailable.

All other services will remain operational

Jan 3, 15:23 PST
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Scheduled - The IICS platform public SSL certificates will be renewed on 24th Jan 2023 08:00 PM to 10:00 PM PST for Services on AP Australia Central 1 Azure, AP East 2 Azure, EM Central 1 Azure.
As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US


There will be no downtime for this activity on Informatica services availability, but can be a small network glitch at the time of renewal which is very minimal.

Jan 5, 15:11 PST
Completed - The scheduled maintenance has been completed.
Jan 24, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:01 PST
Scheduled - We have scheduled infrastructure maintenance. This is zero downtime activity and all services will remain operational
Jan 17, 08:36 PST
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 04:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:31 PST
Scheduled - We have a scheduled infrastructure maintenance. This is zero downtime activity and all services will remain operational.
Jan 6, 01:45 PST
Completed - The scheduled maintenance has been completed.
Jan 19, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 21:00 PST
Scheduled - We have a scheduled infrastructure maintenance. This is zero downtime activity and all services will remain operational.
Jan 6, 01:43 PST
Jan 18, 2023