Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Databases ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 17:51 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

There are no connectors or packages being updated during this maintenance.

Cloud Data Profiling (CDP) is being updated during this maintenance (US West 3 and US East 4 pods)
There may be a few minutes of downtime with CDP during the maintenance and running profiles may fail. Please restart any failed profiles after the maintenance completes.

Reference 360 is being updated during this maintenance (US East 4 pod only)

Cloud Application Integration, Taskflow (CDI), B2B Gateway, Operational Insights, CDI - Elastic will have infrastructure maintenance. There are no updates to the applications and there is no downtime associated during this maintenance.
Jan 7, 17:41 PST
We are rolling out new Kubernetes config changes into APSE1 Pod on 01/22/21 between 8AM -10AM PST. There is no impact to any jobs because of this activity.
Posted on Jan 17, 22:55 PST
Informatica DaaS Operations will be performing system maintenance on Saturday, January 23rd 2021 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Jan 4, 10:06 PST
On Monday Jan 25th, 2021 the pre-release environment for IICS will available for use with the Feb 2021 Major release.

Prior to 1/25 the pre-release environment is available and assets may be moved from 'production' orgs into your pre-release org.

For customers with pre-release orgs please make sure to move any assets prior to 1/25, since after this date, the production and pre-release orgs will be different versions. If you have a running agent against your pre-release org, then it too will be upgraded simulating the production upgrade to Feb 2021 Major release.

The pre-release pod is persistent and always available.
Posted on Jan 15, 10:56 PST
This is the monthly connector, application and package release. Please find the details of the maintenance below.

There are no connectors or packages being updated during this maintenance.

Cloud Data Profiling (CDP) is being updated during this maintenance (EM West 1, AP SouthEast 1 pods only)
There may be a few minutes of downtime with CDP during the maintenance and running profiles may fail. Please restart any failed profiles after the maintenance completes.

Cloud Application Integration, Taskflow (CDI), B2B Gateway, Operational Insights, CDI - Elastic will have infrastructure maintenance. There are no updates to the applications and there is no downtime associated during this maintenance.
Posted on Jan 8, 08:48 PST
This is the monthly connector, application and package release. Please find the details of the maintenance below.

There are no connectors or packages being updated during this maintenance.

Cloud Data Profiling (CDP) is being updated during this maintenance (US East 6, Canada Central 1 pods)
There may be a few minutes of downtime with CDP during the maintenance and running profiles may fail. Please restart any failed profiles after the maintenance completes.

Cloud Application Integration, Taskflow (CDI), B2B Gateway, Operational Insights, CDI - Elastic will have infrastructure maintenance. There are no updates to the applications and there is no downtime associated during this maintenance.
Posted on Jan 8, 08:57 PST
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 21:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 17:50 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

There are no connectors or packages being updated during this maintenance.

Certificates for Cloud Integration Hub and API Manager are being renewed in NA West 1 pod ONLY.
There will be no downtime for this activity, however there can be a small network glitch at the time of renewal.

Cloud Data Profiling (CDP) is being updated during this maintenance (NA West 1 and NA East 2 pods)
There may be a few minutes of downtime with CDP during the maintenance and running profiles may fail. Please restart any failed profiles after the maintenance completes.

Cloud Application Integration, Taskflow (CDI), B2B Gateway, Operational Insights, CDI - Elastic will have infrastructure maintenance. There are no updates to the applications and there is no downtime associated during this maintenance.
Jan 7, 17:35 PST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021
Completed - The scheduled maintenance has been completed.
Jan 9, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 PST
Scheduled - API Manager certificate will be renewed for US East 4 pod only, on January 9th, 9 AM PT (5 PM UTC)

The maintenance is expected to complete within a few minutes.
There will be no downtime for this activity, however there may be a small network glitch at the time of renewal.

All other services will remain operational.
Jan 4, 08:16 PST
Jan 8, 2021

No incidents reported.

Jan 7, 2021
Resolved - This incident has been resolved.
Jan 7, 16:00 PST
Monitoring - Operational Insights notifications were delayed between 12:42PM PT to 1:07PM PT in NA West1 and US West 3
The notifications and alerts will be delivered over time. It is operating normally since 1:07PM PT

All other services are operating normally.
Jan 7, 14:06 PST
Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - This incident has been resolved.
Jan 5, 15:39 PST
Identified - We identified an issue with Cloud Application Integration service and scheduled processes failed to trigger in NA West 1 pod

Issue started at : 2021-01-05 08:26 AM PST (16:26 UTC)
Issue got resolved at: 2021-01-05 08:50 AM PST (16:50 UTC)

Services are operating normally now and we are actively monitoring.

All other services are operating normally.
Jan 5, 09:05 PST
Jan 4, 2021

No incidents reported.