Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS EM Central 1 Azure Services Operational
Platform Services Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS AP East 2 Azure Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Governance Catalog & Quality Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Cloud Data Governance and Catalog Operational
Metadata Command Center Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Amazon Redshift V2
Amazon S3 V2
Azure Blob V3
Azure DW v3
SAP BW Reader
Microsoft CDM Folders V2
Databricks Delta
Google Storage
LDAP
MS Dynamics 365 for Sales
OData Consumer
OData V2 Applications
Sharepoint Online
Google Spanner
SuccessFactors
Tableau V3
Amazon S3
SAP HANA
ServiceNow
Netsuite V1
Amazon Redshift
SAP Table Connector

Partner connectors being updated:
Adaptive Insights
Google BigTable
Google PubSub
GoogleSheets
HubSpot
Yellowbrick
Birst Cloud Connect

New connector being added: UKGPro

Packages being updated:
CCI Agent
Connector Service
Structure Discovery package and service

Cloud Data Integration and platform are being updated.

Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.

Cloud Integration Hub is being updated.

Cloud Data Quality and profiling are being updated.

Cloud Data Integration – Elastic is being updated.

Cloud Mass Ingestion Database, Streaming and Files and associated agent service for each are being updated.

Operational Insights and OI Data Collector package will have updates.
Posted on Jul 30, 17:31 PDT
To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until August 31, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of August 31.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Jul 8, 05:27 PDT
Past Incidents
Jul 30, 2021

No incidents reported today.

Jul 29, 2021
Resolved - This incident has been resolved.
Jul 29, 11:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 05:31 PDT
Investigating - We shall perform a minior maintenance for B2B Gateway on US East6 POD at 08:30 AM EST. There shall be no impact to either services are task executions and the activity shall complete by
Please reach out to Informatica Global customer support for any queries.
Jul 29, 05:31 PDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - We are applying regular maintenance patches to US East 6, EM West 1, US West 1 GCP , US West 3 Azure PODs. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 06:39 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT
Scheduled - External SSL certificate for IICS is being renewed during this time.

There will be no downtime for this activity, however there may be a small network glitch for a few seconds at the time of renewal.

All services will remain operational.
Jul 21, 22:24 PDT
Jul 27, 2021
Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:01 PDT
Scheduled - We are applying regular maintenance patches to US West 3, US West 5, AP SouthEast 1, US West 1 Azure and Canada Central 1 PODs. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 06:33 PDT
Resolved - We observed intermittent Login / Logout issues seen between 10:05PM PST - 10:23PM PST on Jul 27th..

We have seen few tasks might fail with the error:

LicenseServiceClient().getLicensesForCategories() failed for URL=https://internal-na1-elb.infacloudops.net/license-service/internal/api/v1/OrgLicenseAssignment('\{orgGuid}'"

Post that timeline window, failed jobs should run fine as well.

As of now the login is working and there is no impact. Thanks!
Jul 27, 22:00 PDT
Resolved - This incident has been resolved.
Jul 27, 09:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 06:22 PDT
Investigating - We are noticing an issue while loading Analytics Tab in API Manager and API Portal starting 07/26/2021 at 15:07 UTC.
There is no impact on design time or API executions.

We are actively investigating the issue.
Jul 27, 03:10 PDT
Completed - The scheduled maintenance has been completed.
Jul 27, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:00 PDT
Scheduled - We are applying regular maintenance patches to NA West 1, NA East 2 and US East 4 PODs between 12:00 PM to 1:30 PM UTC. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 04:12 PDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:03 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 9 PM - 12 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:51 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 23:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:02 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 9 PM - 12 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:49 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 20:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 6 PM - 9 PM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:47 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 20:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 6 PM - 9 PM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:48 PDT
Resolved - This incident has been resolved.
Jul 24, 07:48 PDT
Monitoring - The issues are resolved and services are operating normally. We are monitoring the services.
Jul 24, 06:21 PDT
Investigating - We are noticing Design time and runtime issues on CAI Assets on NA1 pod. Users may face slowness and intermittent issues while creating, publishing assets and while triggering Data tasks from Processes.

We are currently investigating on this issue.
Jul 24, 05:32 PDT
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 PDT
Scheduled - Informatica DaaS Operations will be performing network maintenance on Saturday, July 24th, 2021 between 3:00 AM PDT (10:00 UTC) and 5:00 AM PDT (12:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 9, 09:40 PDT
Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:30 PDT
Scheduled - Cloud Data Integration urgent maintenance on NA East 2, US West 3, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.


This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 23, 21:07 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:02 PDT
Scheduled - Cloud Data Integration emergency maintenance in US West 1 pod.

This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 23, 15:32 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 00:29 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 PDT
Scheduled - Maintenance on NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.

This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 22, 22:25 PDT
Jul 22, 2021
Resolved - This incident has been resolved. We continue to monitor the services.

The official RCA will be available in the coming days.
Jul 22, 20:37 PDT
Monitoring - The performance issues are resolved and services are operating normally.
We are monitoring the services.

Thank you for your patience.
Jul 22, 14:36 PDT
Identified - We are noticing performance issues again on US West 3 pod.
Agent services may have restarted and task may have failed.

We are actively working on the issue.

We apologize for the inconvenience.
Jul 22, 13:25 PDT
Monitoring - The performance issues are resolved and services are operating normally.
We are monitoring the services.

Thank you for your patience.
Jul 22, 12:54 PDT
Identified - We are noticing performance issues on US West 3 pod.
The agent services are up and running. However, UI performance and Data Integration task execution may be running slower than usual.

We are investigating the issue.

Next update at 12:45 PM PT.
Jul 22, 11:52 PDT
Monitoring - The issue has been rectified and all services are operational. We are actively monitoring .

Thank you for your patience.
Jul 22, 08:59 PDT
Update - We are continuing to investigate this issue.
Jul 22, 08:26 PDT
Investigating - We are observing slowness on the USW3 POD. This may have an impact on the UI navigation/Design time and task Runtime activity.

We are currently working on this on priority and shall keep the status updated.

Next Update 9 30 AM PST
Jul 22, 08:25 PDT
Resolved - Maintenance for NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure and US West 3 Azure pods.

All services will remain operational and there is no agent impact.
Jul 22, 14:30 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 14:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:15 PDT
Scheduled - Cloud Data Integration maintenance in US West 1 pod.

This does not affect agent services and all services will remain operational.
Jul 22, 12:46 PDT
Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 23:57 PDT
Monitoring - We have deployed OpsInsight fixes on NA EAST 2, NA WEST 1, US EAST 4, US EAST 6, US WEST 3, US WEST 5, APJ and EMEA pods around 11PM PT on 21st July. This was a Zero Down time Activity and should not impact any running jobs.
Jul 21, 23:39 PDT
Completed - The scheduled maintenance has been completed.
Jul 21, 13:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:45 PDT
Scheduled - Maintenance for NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure, US West 3 Azure pods.

All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 21, 12:20 PDT
Completed - The scheduled maintenance has been completed.
Jul 21, 12:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 PDT
Scheduled - Maintenance for US West 3 pod.
All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 21, 10:32 PDT
Jul 20, 2021
Completed - The scheduled maintenance has been completed.
Jul 20, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:30 PDT
Scheduled - All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 20, 17:22 PDT
Resolved - This incident has been resolved.
Jul 20, 17:20 PDT
Monitoring - The incident is resolved. All services are operating normally and tasks/taskflows are running as expected.

We are monitoring the services.

Thanks for your patience.
Jul 20, 09:38 PDT
Investigating - Cloud Data Integration Runtime Environment, Connections, Tasks may not be running in US West 3 pod.
Error: {"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}

We are investigating on this issue and shall share an update shortly.
Jul 20, 09:08 PDT
Resolved - This incident has been resolved.
Jul 20, 03:58 PDT
Monitoring - The issue has been resolved, users should be able to run tasks\taskflows, access connections. We are currently monitoring the issue closely.
Jul 20, 01:04 PDT
Update - Update:
We are noticing issues while running Data tasks in Cloud Application integration and Taskflows as well. We are currently investigating on the issue and will share an update soon.
Jul 19, 23:52 PDT
Investigating - Cloud Data Integration Runtime Environment, Connections, Tasks may not be running in USw3 pod.
Error: {"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}

We are investigating on this issue and shall share an update shortly.
Jul 19, 22:58 PDT
Jul 19, 2021
Resolved - This incident has been resolved.
Jul 19, 09:22 PDT
Monitoring - This issue is resolved. The Cloud Data Integration UI for connections, schedules, runtime environments and tasks is operating normally.

All services are operating normally.

Thank you for your patience.
Jul 18, 17:56 PDT
Identified - We are still working on this issue. The issue has been identified.
We are working on a fix.

Next update at 6:00 PM PT.
Jul 18, 16:36 PDT
Update - We are still investigating the issue.

Next update at 4:30 PM PT.
Jul 18, 15:38 PDT
Investigating - Cloud Data Integration Runtime Environment, Schedules, Tasks may not be opening in NA West 1 pod.
Error seen on UI ""{"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}". This is affecting design time only.

Scheduled tasks and task execution is operating normally.

We are actively investigating the issue.

Next update at: 3:30 PM PT.
Jul 18, 14:28 PDT
Completed - The scheduled maintenance has been completed.
Jul 19, 09:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:10 PDT
Scheduled - Cloud Data Integration maintenance for NA West 1, NA East 2, US West 3, US East 4, EM West 1, APJ SouthEast 1, US West 1 Azure, US West 3 Azure pod.

There is no downtime associated with this maintenance.

This is to address the error seen on UI ""{"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}".

All services will remain operational.

We apologize for the short notice.
Jul 19, 06:58 PDT
Resolved - This incident has been resolved.
Jul 19, 02:14 PDT
Update - We are continuing to monitor for any further issues.
Jul 19, 01:19 PDT
Monitoring - Issues have been resolved, we are currently monitoring.
Jul 19, 01:18 PDT
Investigating - We have noticed an issue around 12.20AM PST on 19th July 2021 with US Azure pods where users may face issue logging to US Azure pods or face delay during login.
We are currently investigating the issue.
Jul 19, 00:41 PDT
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 12:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 12:16 PDT
Scheduled - Cloud Data Integration maintenance for NA West 1 pod.
There is no downtime associated with this maintenance.

All services will remain operational.

We apologize for the short notice.
Jul 18, 12:15 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 11:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 9 AM - 12 PM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:56 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 11:32 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 9 AM - 12 PM PT (4 PM - 7 PM GMT).

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:58 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 10:39 PDT
Verifying - Cloud Application Integration, Reference 360 and Customer 360 are operating normally now.

All other services are operating normally. Thank you for your patience.
Jul 18, 10:08 PDT
Update - Taskflow executions are operating normally now.

Cloud Application Integration may still be facing issues. We are working on the issue.
Reference 360 and Customer 360 may experience issues.

Other services are operating normally
Jul 18, 10:04 PDT
Update - Taskflow executions and Cloud Application Integration processes may have performance issues. We are actively working on the issue.
Reference 360 and Customer 360 may experience issues.

Other services are operating normally and July upgrade is completed.
Jul 18, 09:46 PDT
Update - Taskflow is currently having issues on US East 4 pod. Taskflows may be in stuck running state and scheduled taskflows may not have run.
Reference 360 is still under maintenance.


The July release is still ongoing.
Jul 18, 08:58 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 6 AM - 9 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:51 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 6 AM - 9 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:49 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 08:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 6 AM - 9 AM PT (1 PM - 4 PM GMT)

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:54 PDT
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:00 PDT
Scheduled - Cloud Data Integration maintenance for NA West 1, NA East 2, US West 1 Azure and AP NorthEast 1 Azure pods.
There is no downtime associated with this maintenance.

All services will remain operational.
Jul 17, 11:25 PDT
Jul 16, 2021
Completed - The scheduled maintenance has been completed.
Jul 16, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:02 PDT
Update - We are applying a patch for Cloud Application Integration at 11 PM PT.

As part of this release, updates will be made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please restart Process Server to apply the patch on the agent.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 16, 22:25 PDT
Scheduled - We are applying a patch for Cloud Application Integration at 11 PM PT.

As part of this release, updates will be made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please restart Process Server to apply the patch on the agent.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 16, 22:23 PDT
Completed - The scheduled maintenance has been completed.
Jul 16, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 PDT
Scheduled - I wanted to make you aware of an upcoming maintenance window for all Hosted Axon customers on 7/16/21 from 10 PM-11 PM EST. During this window, we will be carrying out network and security maintenance. Because of the High-Availability architecture of Hosted Axon, customers should not see any significant outages but may experience some higher than normal latency as we move through the window.
Jul 9, 12:11 PDT
Completed - The scheduled maintenance has been completed.
Jul 16, 06:43 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:43 PDT
Scheduled - We are applying regular maintenance patches to NA West 1 between 12:30 PM to 1:30 PM UTC. This is a zero down time update and there should be no impact.
The Cloud Application Integration processes and guides should continue to run normally.
Jul 16, 05:42 PDT