Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Reference 360 Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Customer 360 Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog Operational

Metadata Command Center Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

August '21 Monthly release for IICS NA West 1, NA East 2, US West 1 Azure pods Aug 10, 21:00-23:00 PDT

This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Amazon Redshift V2
Amazon S3 V2
Azure Blob V3
Azure DW v3
SAP BW Reader
Microsoft CDM Folders V2
Databricks Delta
Google Storage
LDAP
MS Dynamics 365 for Sales
OData Consumer
OData V2 Applications
Sharepoint Online
Google Spanner
SuccessFactors
Tableau V3
Amazon S3
SAP HANA
ServiceNow
Netsuite V1
Amazon Redshift
SAP Table Connector

Partner connectors being updated:
Adaptive Insights
Google BigTable
Google PubSub
GoogleSheets
HubSpot
Yellowbrick
Birst Cloud Connect

New connector being added: UKGPro

Packages being updated:
CCI Agent
Connector Service
Structure Discovery package and service

Cloud Data Integration and platform are being updated.

Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.

Cloud Integration Hub is being updated.

Cloud Data Quality and profiling are being updated.

Cloud Data Integration – Elastic is being updated.

Cloud Mass Ingestion Database, Streaming and Files and associated agent service for each are being updated.

Operational Insights and OI Data Collector package will have updates.
Posted on Jul 30, 17:31 PDT

DaaS Scheduled Maintenance - Enforcement of Secure HTTPS Connections Aug 31, 06:00-07:00 PDT

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until August 31, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of August 31.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Jul 8, 05:27 PDT

Past Incidents

Jul 30, 2021

No incidents reported today.

Jul 29, 2021

Minor Maintenance Notice for B2B Gateway on US East 6 POD

Resolved - This incident has been resolved.
Jul 29, 11:33 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 05:31 PDT

Investigating - We shall perform a minior maintenance for B2B Gateway on US East6 POD at 08:30 AM EST. There shall be no impact to either services are task executions and the activity shall complete by
Please reach out to Informatica Global customer support for any queries.
Jul 29, 05:31 PDT

Jul 28, 2021

Cloud Application Integration Maintenance on US East 6, EM West 1, US West 1 GCP, US West 3 Azure

Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT

Scheduled - We are applying regular maintenance patches to US East 6, EM West 1, US West 1 GCP , US West 3 Azure PODs. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 06:39 PDT

IICS external certificate renewal for EM West 1 pod

Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:00 PDT

Scheduled - External SSL certificate for IICS is being renewed during this time.

There will be no downtime for this activity, however there may be a small network glitch for a few seconds at the time of renewal.

All services will remain operational.
Jul 21, 22:24 PDT

Jul 27, 2021

Cloud Application Integration Maintenance on US West 3, US West 5, AP SouthEast 1, US West 1 Azure and Canada Central 1 PODs.

Completed - The scheduled maintenance has been completed.
Jul 27, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:01 PDT

Scheduled - We are applying regular maintenance patches to US West 3, US West 5, AP SouthEast 1, US West 1 Azure and Canada Central 1 PODs. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 06:33 PDT

Intermittent Login / Logout failures on NA West1

Resolved - We observed intermittent Login / Logout issues seen between 10:05PM PST - 10:23PM PST on Jul 27th..

We have seen few tasks might fail with the error:

LicenseServiceClient().getLicensesForCategories() failed for URL=https://internal-na1-elb.infacloudops.net/license-service/internal/api/v1/OrgLicenseAssignment('\{orgGuid}'"

Post that timeline window, failed jobs should run fine as well.

As of now the login is working and there is no impact. Thanks!
Jul 27, 22:00 PDT

Error while loading Analytics Tab in API Manager and API Portal

Resolved - This incident has been resolved.
Jul 27, 09:26 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 06:22 PDT

Investigating - We are noticing an issue while loading Analytics Tab in API Manager and API Portal starting 07/26/2021 at 15:07 UTC.
There is no impact on design time or API executions.

We are actively investigating the issue.
Jul 27, 03:10 PDT

Cloud Application Integration Maintenance on NA West 1, NA East 2, US East 4 PODs

Completed - The scheduled maintenance has been completed.
Jul 27, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 05:00 PDT

Scheduled - We are applying regular maintenance patches to NA West 1, NA East 2 and US East 4 PODs between 12:00 PM to 1:30 PM UTC. This is a zero down time update and there should be no impact.

The Cloud Application Integration processes and guides should continue to run normally.
Jul 27, 04:12 PDT

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

IICS July 2021 Major Release for IICS US East 6 pod

Completed - The scheduled maintenance has been completed.
Jul 24, 23:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:03 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 9 PM - 12 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:51 PDT

IICS July 2021 Major Release for IICS US West 5 pod

Completed - The scheduled maintenance has been completed.
Jul 24, 23:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:02 PDT

IICS July 2021 Major Release for IICS US West 1 GCP pod

Completed - The scheduled maintenance has been completed.
Jul 24, 20:55 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Saturday, 24 July, 6 PM - 9 PM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 19, 18:47 PDT

IICS July 2021 Major Release for IICS Canada Central 1 pod

Completed - The scheduled maintenance has been completed.
Jul 24, 20:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 18:00 PDT

Design time and runtime issues on CAI assets.

Resolved - This incident has been resolved.
Jul 24, 07:48 PDT

Monitoring - The issues are resolved and services are operating normally. We are monitoring the services.
Jul 24, 06:21 PDT

Investigating - We are noticing Design time and runtime issues on CAI Assets on NA1 pod. Users may face slowness and intermittent issues while creating, publishing assets and while triggering Data tasks from Processes.

We are currently investigating on this issue.
Jul 24, 05:32 PDT

DaaS Scheduled Maintenance - 24 July 2021

Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 PDT

Scheduled - Informatica DaaS Operations will be performing network maintenance on Saturday, July 24th, 2021 between 3:00 AM PDT (10:00 UTC) and 5:00 AM PDT (12:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 9, 09:40 PDT

Jul 23, 2021

Cloud Data Integration urgent maintenance on NA East 2, US West 3, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.

Completed - The scheduled maintenance has been completed.
Jul 23, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:30 PDT

Scheduled - Cloud Data Integration urgent maintenance on NA East 2, US West 3, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.

This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 23, 21:07 PDT

Cloud Data Integration emergency maintenance in US West 1 pod

Completed - The scheduled maintenance has been completed.
Jul 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 16:02 PDT

Scheduled - Cloud Data Integration emergency maintenance in US West 1 pod.

This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 23, 15:32 PDT

Maintenance on NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.

Completed - The scheduled maintenance has been completed.
Jul 23, 00:29 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 PDT

Scheduled - Maintenance on NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, US West 3, US West 1 Azure, US West 3 Azure and AP NorthEast 1 Azure pods.

This is a Zero Down time activity and all services will remain operational and there is no agent impact.
Jul 22, 22:25 PDT

Jul 22, 2021

Performance issue and runtime failures on USW3 Pod

Resolved - This incident has been resolved. We continue to monitor the services.

The official RCA will be available in the coming days.
Jul 22, 20:37 PDT

Monitoring - The performance issues are resolved and services are operating normally.
We are monitoring the services.

Thank you for your patience.
Jul 22, 14:36 PDT

Identified - We are noticing performance issues again on US West 3 pod.
Agent services may have restarted and task may have failed.

We are actively working on the issue.

We apologize for the inconvenience.
Jul 22, 13:25 PDT

Monitoring - The performance issues are resolved and services are operating normally.
We are monitoring the services.

Thank you for your patience.
Jul 22, 12:54 PDT

Identified - We are noticing performance issues on US West 3 pod.
The agent services are up and running. However, UI performance and Data Integration task execution may be running slower than usual.

We are investigating the issue.

Next update at 12:45 PM PT.
Jul 22, 11:52 PDT

Monitoring - The issue has been rectified and all services are operational. We are actively monitoring .

Thank you for your patience.
Jul 22, 08:59 PDT

Update - We are continuing to investigate this issue.
Jul 22, 08:26 PDT

Investigating - We are observing slowness on the USW3 POD. This may have an impact on the UI navigation/Design time and task Runtime activity.

We are currently working on this on priority and shall keep the status updated.

Next Update 9 30 AM PST
Jul 22, 08:25 PDT

Maintenance for NA East 2, US West 3, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure and US West 3 Azure pods

Resolved - Maintenance for NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure and US West 3 Azure pods.

All services will remain operational and there is no agent impact.
Jul 22, 14:30 PDT

Cloud Data Integration maintenance in US West 1 pod

Completed - The scheduled maintenance has been completed.
Jul 22, 14:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:15 PDT

Scheduled - Cloud Data Integration maintenance in US West 1 pod.

This does not affect agent services and all services will remain operational.
Jul 22, 12:46 PDT

Jul 21, 2021

Maintenance on NA EAST 2, NA WEST 1, US EAST 4, US EAST 6, US WEST 3, US WEST 5, APJ and EMEA pods.

Resolved - This incident has been resolved.
Jul 21, 23:57 PDT

Monitoring - We have deployed OpsInsight fixes on NA EAST 2, NA WEST 1, US EAST 4, US EAST 6, US WEST 3, US WEST 5, APJ and EMEA pods around 11PM PT on 21st July. This was a Zero Down time Activity and should not impact any running jobs.
Jul 21, 23:39 PDT

Maintenance for NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure, US West 3 Azure pods

Completed - The scheduled maintenance has been completed.
Jul 21, 13:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:45 PDT

Scheduled - Maintenance for NA West 1, NA East 2, US East 4, AP SouthEast 1, EM West 1, AP NorthEast 1 Azure, US West 1 Azure, US West 3 Azure pods.

All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 21, 12:20 PDT

Maintenance for US West 3 pod

Completed - The scheduled maintenance has been completed.
Jul 21, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 PDT

Scheduled - Maintenance for US West 3 pod.
All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 21, 10:32 PDT

Jul 20, 2021

Maintenance for US West 1 Azure and US West 3 Azure pods

Completed - The scheduled maintenance has been completed.
Jul 20, 18:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:30 PDT

Scheduled - All services will remain operational and there is no agent impact.

We apologize for the short notice.
Jul 20, 17:22 PDT

Cloud Data Integration Runtime Environment, connections, tasks may not be running in US West 3 pod

Resolved - This incident has been resolved.
Jul 20, 17:20 PDT

Monitoring - The incident is resolved. All services are operating normally and tasks/taskflows are running as expected.

We are monitoring the services.

Thanks for your patience.
Jul 20, 09:38 PDT

Investigating - Cloud Data Integration Runtime Environment, Connections, Tasks may not be running in US West 3 pod.
Error: {"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}

We are investigating on this issue and shall share an update shortly.
Jul 20, 09:08 PDT

Cloud Data Integration Runtime Environment, connections, tasks may not be running in USw3 pod.

Resolved - This incident has been resolved.
Jul 20, 03:58 PDT

Monitoring - The issue has been resolved, users should be able to run tasks\taskflows, access connections. We are currently monitoring the issue closely.
Jul 20, 01:04 PDT

Update - Update:
We are noticing issues while running Data tasks in Cloud Application integration and Taskflows as well. We are currently investigating on the issue and will share an update soon.
Jul 19, 23:52 PDT

Investigating - Cloud Data Integration Runtime Environment, Connections, Tasks may not be running in USw3 pod.
Error: {"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}

We are investigating on this issue and shall share an update shortly.
Jul 19, 22:58 PDT

Jul 19, 2021

Cloud Data Integration Runtime Environment, Schedules, tasks may not be opening in NA West 1 pod

Resolved - This incident has been resolved.
Jul 19, 09:22 PDT

Monitoring - This issue is resolved. The Cloud Data Integration UI for connections, schedules, runtime environments and tasks is operating normally.

All services are operating normally.

Thank you for your patience.
Jul 18, 17:56 PDT

Identified - We are still working on this issue. The issue has been identified.
We are working on a fix.

Next update at 6:00 PM PT.
Jul 18, 16:36 PDT

Update - We are still investigating the issue.

Next update at 4:30 PM PT.
Jul 18, 15:38 PDT

Investigating - Cloud Data Integration Runtime Environment, Schedules, Tasks may not be opening in NA West 1 pod.
Error seen on UI ""{"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}". This is affecting design time only.

Scheduled tasks and task execution is operating normally.

We are actively investigating the issue.

Next update at: 3:30 PM PT.
Jul 18, 14:28 PDT

Cloud Data Integration maintenance for NA West 1, NA East 2, US West 3, US East 4, EM West 1, APJ SouthEast 1, US West 1 Azure, US West 3 Azure PODs.

Completed - The scheduled maintenance has been completed.
Jul 19, 09:10 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:10 PDT

Scheduled - Cloud Data Integration maintenance for NA West 1, NA East 2, US West 3, US East 4, EM West 1, APJ SouthEast 1, US West 1 Azure, US West 3 Azure pod.

There is no downtime associated with this maintenance.

This is to address the error seen on UI ""{"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}".

All services will remain operational.

We apologize for the short notice.
Jul 19, 06:58 PDT

Users are unable to login to US Azure pods or facing delay.

Resolved - This incident has been resolved.
Jul 19, 02:14 PDT

Update - We are continuing to monitor for any further issues.
Jul 19, 01:19 PDT

Monitoring - Issues have been resolved, we are currently monitoring.
Jul 19, 01:18 PDT

Investigating - We have noticed an issue around 12.20AM PST on 19th July 2021 with US Azure pods where users may face issue logging to US Azure pods or face delay during login.
We are currently investigating the issue.
Jul 19, 00:41 PDT

Jul 18, 2021

Cloud Data Integration maintenance for NA West 1 pod

Completed - The scheduled maintenance has been completed.
Jul 18, 12:46 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 12:16 PDT

Scheduled - Cloud Data Integration maintenance for NA West 1 pod.
There is no downtime associated with this maintenance.

All services will remain operational.

We apologize for the short notice.
Jul 18, 12:15 PDT

IICS July 2021 Major Release for US West 3 Azure pod

Completed - The scheduled maintenance has been completed.
Jul 18, 11:48 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 9 AM - 12 PM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:56 PDT

IICS July 2021 Major Release for EM West 1 pod

Completed - The scheduled maintenance has been completed.
Jul 18, 11:32 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 9 AM - 12 PM PT (4 PM - 7 PM GMT).

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:58 PDT

IICS July 2021 Major Release for US East 4 pod

Completed - The scheduled maintenance has been completed.
Jul 18, 10:39 PDT

Verifying - Cloud Application Integration, Reference 360 and Customer 360 are operating normally now.

All other services are operating normally. Thank you for your patience.
Jul 18, 10:08 PDT

Update - Taskflow executions are operating normally now.

Cloud Application Integration may still be facing issues. We are working on the issue.
Reference 360 and Customer 360 may experience issues.

Other services are operating normally
Jul 18, 10:04 PDT

Update - Taskflow executions and Cloud Application Integration processes may have performance issues. We are actively working on the issue.
Reference 360 and Customer 360 may experience issues.

Other services are operating normally and July upgrade is completed.
Jul 18, 09:46 PDT

Update - Taskflow is currently having issues on US East 4 pod. Taskflows may be in stuck running state and scheduled taskflows may not have run.
Reference 360 is still under maintenance.

The July release is still ongoing.
Jul 18, 08:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 6 AM - 9 AM PT.

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:51 PDT

IICS July 2021 Major Release for US West 3 pod

Completed - The scheduled maintenance has been completed.
Jul 18, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT

IICS July 2021 Major Release for AP SouthEast 1 pod

Completed - The scheduled maintenance has been completed.
Jul 18, 08:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) July ‘21 major release on Sunday, 18 July, 6 AM - 9 AM PT (1 PM - 4 PM GMT)

The Informatica Intelligent Cloud Services (IICS) July major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '21 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://network.informatica.com/docs/DOC-18766)

Please refer to our FAQ for any common issues or behavior changes (link: https://network.informatica.com/docs/DOC-19164)

Cloud Data Integration Release Notes: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/release-notes/abstract.html

Connector Release Notes are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 12, 08:54 PDT

Jul 17, 2021

Cloud Data Integration maintenance for NA West 1, NA East 2, US West 1 Azure and AP NorthEast 1 Azure pods

Completed - The scheduled maintenance has been completed.
Jul 17, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:00 PDT

Scheduled - Cloud Data Integration maintenance for NA West 1, NA East 2, US West 1 Azure and AP NorthEast 1 Azure pods.
There is no downtime associated with this maintenance.

All services will remain operational.
Jul 17, 11:25 PDT

Jul 16, 2021

Cloud Application Integration patch for Process server in NA West 1, NA East 2, US West 1 Azure and AP NorthEast 1 Azure pods

Completed - The scheduled maintenance has been completed.
Jul 16, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:02 PDT

Update - We are applying a patch for Cloud Application Integration at 11 PM PT.

As part of this release, updates will be made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please restart Process Server to apply the patch on the agent.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 16, 22:25 PDT

Scheduled - We are applying a patch for Cloud Application Integration at 11 PM PT.

As part of this release, updates will be made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required. Please restart Process Server to apply the patch on the agent.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade
Jul 16, 22:23 PDT

Hosted Axon Maintenance Window

Completed - The scheduled maintenance has been completed.
Jul 16, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 19:00 PDT

Scheduled - I wanted to make you aware of an upcoming maintenance window for all Hosted Axon customers on 7/16/21 from 10 PM-11 PM EST. During this window, we will be carrying out network and security maintenance. Because of the High-Availability architecture of Hosted Axon, customers should not see any significant outages but may experience some higher than normal latency as we move through the window.
Jul 9, 12:11 PDT

Maintenance on NA West 1

Completed - The scheduled maintenance has been completed.
Jul 16, 06:43 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:43 PDT

Scheduled - We are applying regular maintenance patches to NA West 1 between 12:30 PM to 1:30 PM UTC. This is a zero down time update and there should be no impact.
The Cloud Application Integration processes and guides should continue to run normally.
Jul 16, 05:42 PDT