Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Governance Catalog & Quality Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Cloud Data Governance and Catalog Operational
Metadata Command Center Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Partner Connectors being updated:
Adaptive Insights
AnaplanV2
Domo
GoogleBigtable
GoogleDrive
GooglePubSub
Google Sheets
Hubspot
OrangeHRM
ThoughtSpot
Yellowbrick Data Warehouse

New Connectors being added:
GooglePubSubV2
NICESatmetrixV2

Cloud Application Integration is being updated to address a few defect fixes. (US West 3 and US East 4)
There is no Process server update during this maintenance.
We are doing a maintenance on CAI service to renew certificates in US West 3 pod only.
Cloud Application Integration will continue to operate normally. There is no downtime associated with this maintenance.

Reference 360 is being updated (US East 4 pod only).
Jun 8, 14:48 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Partner Connectors being updated:
Adaptive Insights
AnaplanV2
Domo
GoogleBigtable
GoogleDrive
GooglePubSub
Google Sheets
Hubspot
OrangeHRM
ThoughtSpot
Yellowbrick Data Warehouse

New Connectors being added:
GooglePubSubV2
NICESatmetrixV2

Cloud Application Integration is being updated to address a few defect fixes. (US West 3 and US East 4)
There is no Process server update during this maintenance.
We are doing a maintenance on CAI service to renew certificates in US West 3 pod only.
Cloud Application Integration will continue to operate normally. There is no downtime associated with this maintenance.

Reference 360 is being updated (US East 4 pod only).
Jun 3, 22:00 PDT
Customer 360 Database Maintenance Jun 15, 21:00-23:00 PDT
During Jun monthly maintenance window, Informatica Operations team will be performing database maintenance and will result in downtime of Customer 360 application.
Posted on Jun 3, 11:12 PDT
We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than June-18-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for US West 5 pod only [https://usw5.dm-us.informaticacloud.com/.... after logging in to IICS] 

35.166.204.205 34.223.20.115
52.88.119.175 52.89.40.124
54.149.104.149 54.70.94.57
35.162.0.62 54.218.32.80
44.241.179.75 52.24.221.115
52.24.134.85 52.38.143.232
52.88.196.40 54.71.42.84
54.187.50.127


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://knowledge.informatica.com/s/article/524982

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-19149
Posted on Jun 1, 17:08 PDT
Informatica DaaS Operations will be performing system maintenance on Saturday, June 19th, 2021 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Jun 3, 08:35 PDT
This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Partner Connectors being updated:
Adaptive Insights
AnaplanV2
Domo
GoogleBigtable
GoogleDrive
GooglePubSub
Google Sheets
Hubspot
OrangeHRM
ThoughtSpot
Yellowbrick Data Warehouse

New Connectors being added:
GooglePubSubV2
NICESatmetrixV2


Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.
Posted on Jun 3, 22:03 PDT
To help ensure the security of your data, on June 30, 2021 DaaS Operations will begin requiring all connections to DaaS endpoints to use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of June 30.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Apr 19, 12:52 PDT
Past Incidents
Jun 13, 2021

No incidents reported today.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Completed - The scheduled maintenance has been completed.
Jun 8, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Partner Connectors being updated:
Adaptive Insights
AnaplanV2
Domo
GoogleBigtable
GoogleDrive
GooglePubSub
Google Sheets
Hubspot
OrangeHRM
ThoughtSpot
Yellowbrick Data Warehouse

New Connectors being added:
GooglePubSubV2
NICESatmetrixV2


Cloud Application Integration is being updated to address a few defect fixes.
There is no Process server update during this maintenance.
Jun 3, 21:53 PDT
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021
Resolved - We noticed an issue where users were unable to login to IICS Azure US West 1 and US West 3 pod starting around 09:10PM PST.
The issues were resolved around 9.56PM PST, users should be able to login successfully now.
Jun 1, 22:14 PDT
Identified - We are currently noticing issues while logging into Azure US West 1 and US West 3 pod. Our team is currently investigating on the same, we shall revert with an update soon.
Jun 1, 21:52 PDT
May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.