Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the monthly connector, application and package release.

B2B Gateway is being updated during this release with new enhancements and defect fixes.
B2B Gateway will not be available between 9-11 PM PT.
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings
(US West 3 pod only)

All other services will remain operational.

Please find details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated. (US West 3 pod only)

Mass Ingestion Streaming and associated agent service are being updated. (US West 3 pod only)

Mass Ingestion Database and associated agent service are being updated. (US West 3 pod only)

Operational Insights and OI Data collector agent service are being updated. (US West 3 pod only)

Cloud Data Integration – Elastic is being updated. (US West 3 pod only)
Posted on Apr 7, 18:37 PDT
Update - This is the monthly connector, application and package release.

IICS US East 4 pod will undergo database infrastructure maintenance during this monthly release, between 9 PM – 9:15 PM PT (during the regular maintenance window of 9 – 11 PM PT).
During this 15-minute period, all services will be impacted, including scheduled jobs, and access may be limited.
Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.

B2B Gateway is being updated during this release with new enhancements and defect fixes.
B2B Gateway will not be available between 9-11 PM PT.
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings

Please find details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Mass Ingestion Streaming and associated agent service are being updated.

Mass Ingestion Database and associated agent service are being updated.

Operational Insights and OI Data collector agent service are being updated.

Cloud Data Integration – Elastic is being updated.

Reference 360 and Customer 360 are being updated.
Apr 8, 21:43 PDT
Scheduled - This is the monthly connector, application and package release.

IICS US East 4 pod will undergo database infrastructure maintenance during this monthly release, between 9 PM – 9:15 PM PT (during the regular maintenance window of 9 – 11 PM PT).
During this 15-minute period, all services will be impacted, including scheduled jobs, and access may be limited.
Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.

B2B Gateway is being updated during this release with new enhancements and defect fixes.
B2B Gateway will not be available between 9-11 PM PT.
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings

Please find details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Mass Ingestion Streaming and associated agent service are being updated.

Mass Ingestion Database and associated agent service are being updated.

Operational Insights and OI Data collector agent service are being updated.

Cloud Data Integration – Elastic is being updated.

Reference 360 and Customer 360 are being updated.
Apr 7, 18:31 PDT
We need a maintenance window on the dqcloud-modelstore-use6 RDS for Wednesday 14th April 11AM UTC. We expect a few min of downtime to complete this.
Maintenance is needed due to underlying AWS hardware issues and cannot be avoided.
Posted on Apr 8, 08:04 PDT
Informatica DaaS Operations will be performing system maintenance on Saturday, April 24th 2021 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Apr 8, 13:16 PDT
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - This is the monthly connector, application and package release.

NA East 2 pod - B2B Gateway is being updated during this release with new enhancements and defect fixes.
B2B Gateway will not be available between 9-11 PM PT.
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings
(B2B gateway is not applicable to US West 1 Azure pod)

All other services will remain operational.

Please find details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Mass Ingestion Streaming and associated agent service are being updated.

Mass Ingestion Database and associated agent service are being updated.

Operational Insights and OI Data collector agent service are being updated.

Cloud Data Integration – Elastic is being updated.
Apr 1, 12:22 PDT
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Update - This is the monthly connector, application and package release.

IICS NA West 1 pod will undergo database infrastructure maintenance during this monthly release, between 9 PM – 9:20 PM PT (during the regular maintenance window of 9 – 11 PM PT).
During this 20-minute period, services will be impacted, including scheduled jobs, and access may be limited.
Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.

B2B Gateway is being updated during this release with new enhancements and defect fixes. These updates will need a downtime on the B2B Gateway service and it will not be available during the maintenance window (9 PM -11 PM PT)
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings

Please find the other details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Mass Ingestion Streaming and associated agent service are being updated.

Mass Ingestion Database and associated agent service are being updated.

Operational Insights and OI Data collector agent service are being updated.

Cloud Data Integration – Elastic is being updated.
Apr 1, 12:23 PDT
Update - This is the monthly connector, application and package release.

IICS NA West 1 pod will undergo database infrastructure maintenance during this monthly release, between 9 PM – 9:20 PM PT (during the regular maintenance window of 9 – 11 PM PT).
During this 20-minute period, services will be impacted, including scheduled jobs, and access may be limited.
Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.

B2B Gateway is being updated during this release with new enhancements and defect fixes. These updates will need a downtime on the B2B Gateway service and it will not be available during the maintenance window (9 PM -11 PM PT)
Some features added in B2B Gateway:
• Event API enhancement – added correlation information for outbound X12 messages
• Added support for new EDIFACT message - SLSRPT
• Move to mapping execution instead MCT created and deleted for every run
• Added support for using incoming interchange id and qualifier in process to backend mappings

Please find the other details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Mass Ingestion Streaming and associated agent service are being updated.

Mass Ingestion Database and associated agent service are being updated.

Operational Insights and OI Data collector agent service are being updated.

Cloud Data Integration – Elastic is being updated.
Apr 1, 12:14 PDT
Scheduled - This is the monthly connector, application and package release.

IICS NA West 1 pod will undergo database infrastructure maintenance during this monthly release, between 9 – 9:20 PM PT (during the regular maintenance window of 9 – 11 PM PT).
During this time services will be impacted, including scheduled jobs, and access may be limited.
Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.

Other details of the maintenance will be updated on March 31st.
Mar 29, 16:10 PDT
Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 08:00 PDT
Scheduled - This is the monthly connector, application and package release for the IICS PRE-RELEASE pod. (https://dmr-us.informaticacloud.com)

Please find the other details of the release below.

Connectors being updated:
• SAPTableConector
• OData Consumer
• WSConsumer
• GoogleBigQuery V2
• GoogleCloudStorage V2
• Cvent
• Microsoft Dynamics Connector

Partner connectors being updated:
• Adaptive Insights
• CallidusCloud Badgeville
• CallidusFile Processor
• Domo
• HubSpot
• RapidMiner
• Satmetrix
• Yellowbrick Data Warehouse (New connector)
• SAS Connector (The Bridgers) {New connector)

Packages being updates:
• Structure Discovery

Connector release notes available here: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Following applications and services are being updated during this release:

Cloud Data Integration application is being updated during this release.

Cloud Application Integration application is being updated. Process Server agent service is not being updated during this release.

Cloud Data Quality and Data Profiling are being updated.

Cloud Data Integration – Elastic is being updated.
Apr 4, 18:57 PDT
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 10:58 PDT
Scheduled - As a result of our continuous improvement effort for disaster recovery, Informatica has made the decision to relocate our disaster recovery site for our AP SouthEast1 (APJ) IICS cloud services.
We will move the Disaster Recovery site from Tokyo, Japan (“ap-northeast-1”) to Sydney, Australia (“ap-southeast-2” (zone C)) on March 30, 2021.
All Informatica services currently running in the primary APJ Site – Sydney, Australia (“ap-southeast-2a and ap-southeast-2b”) will remain unchanged.

As a result of this change, we request that you verify and if necessary, update the allowed domains & IP address ranges in your firewalls (as you had previously for our existing site)
Please refer this link for all the details:
https://network.informatica.com/docs/DOC-19032

We do not expect any downtime, impact or risk from this change. The disaster recovery IP addresses are for disaster recovery situations only and will be invoked if a DR situation were to occur.
Mar 15, 19:09 PDT
Completed - The scheduled maintenance has been completed.
Apr 1, 10:52 PDT
Scheduled - We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than Mar-31-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for US East 4 pod only [https://use4.dm-us.informaticacloud.com/.... after logging in to IICS] 

54.211.32.68 54.174.4.82 52.87.29.118
35.153.245.34 52.72.62.168 54.166.57.82
3.94.156.178 184.73.155.185 52.200.32.224
52.203.20.214 34.236.136.25 35.174.85.34
107.23.48.240 34.202.247.233 3.86.135.196
107.23.51.246 18.209.73.105 50.16.8.241
54.175.136.72 52.22.131.29 52.87.27.39
34.193.232.125 52.44.196.55 52.1.25.232
54.173.137.35


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://knowledge.informatica.com/s/article/524982

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-19006
Mar 12, 12:45 PST
Completed - The scheduled maintenance has been completed.
Apr 1, 10:51 PDT
Scheduled - We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than Mar-31-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for US West 3 pod only [https://usw3.dm-us.informaticacloud.com/.... after logging in to IICS] 

44.237.6.218 34.214.85.190 52.43.205.0
52.10.65.62 35.166.10.97 52.42.21.149
52.88.217.158 54.213.61.136 54.186.62.92
44.239.113.251 52.27.182.239 54.149.100.131
44.239.241.142 54.190.245.249 52.39.36.125
35.161.60.210 52.26.120.169 35.164.129.8
44.228.3.86 54.69.38.28 52.40.55.26
34.214.17.195 35.164.13.50 54.203.94.53


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://knowledge.informatica.com/s/article/524982

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-19004
Mar 12, 12:39 PST
Completed - The scheduled maintenance has been completed.
Apr 1, 10:40 PDT
Scheduled - We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than Mar-31-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for EM West 1 pod only [https://emw1.dm-em.informaticacloud.com/.... after logging in to IICS] 

54.229.223.242 54.77.87.85
52.214.123.40 34.250.165.178
63.32.197.13 52.210.155.233
52.212.14.209 34.241.156.20
52.51.179.240 52.209.46.108
54.216.152.112 52.16.22.216
54.171.21.163 52.50.62.136
34.246.105.153


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://knowledge.informatica.com/s/article/628338

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-19003
Mar 12, 12:32 PST
Completed - The scheduled maintenance has been completed.
Apr 1, 10:39 PDT
Scheduled - We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than Mar-31-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for NA West 1 pod only [https://na1.dm-us.informaticacloud.com/.... after logging in to IICS] 

54.200.93.33 44.237.33.37 44.239.204.108
44.240.209.47 34.217.4.137 50.112.172.150
52.88.235.211 52.40.41.110 44.238.52.39
52.41.139.154 44.239.238.32 35.166.153.179
52.40.15.71 35.164.26.155 34.223.11.98
44.239.150.25 52.33.181.92 52.89.42.180
54.218.11.117 44.240.170.195 35.166.179.45
35.160.45.31 44.237.149.235 44.236.214.182
44.238.244.115


This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://knowledge.informatica.com/s/article/524982

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-19005
Mar 12, 12:19 PST
Resolved - This incident has been resolved.
Apr 1, 08:31 PDT
Monitoring - The issue has been identified and fix has been deployed for the same. Taskflow processing is back to normal as of 3:25 PM PT.
The issue was isolated to callback URLs processing for REST API job submissions and may have impacted Cloud Application Integration processes which trigger Cloud Data Integration tasks.
REST API job submissions without callback URLs was not impacted by this incident.

We are actively monitoring the services.
Other services are operating normally.

Thank you for your patience.
Mar 31, 15:35 PDT
Update - We are still actively working on the issue. The root cause has not been identified yet.

Next update at 3:30 PM PT.
Mar 31, 14:52 PDT
Investigating - We have identified an issue with Taskflows stuck in running state in NA West 1 pod since 12:25 PM PT.
We are actively working on the issue and will provide the next update by 2:45 PM PT.

We apologize for the inconvenience caused..
Mar 31, 13:57 PDT
Mar 31, 2021
Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 PDT
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, March 27th 2021 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Mar 1, 06:32 PST