Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

B2B Gateway Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Hosted Agent Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Reference 360 Operational

Customer 360 Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Cloud Hosted Agent Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

B2B Gateway Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog Operational

Metadata Command Center Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

September 2021 Monthly release for AP SouthEast 1, AP NorthEast 1 Azure, EM Central 1 Azure and AP East 2 Azure pods Sep 28, 09:00-11:00 PDT

This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.
FAQ for common issues: https://network.informatica.com/docs/DOC-19242

Cloud Data Integration – Elastic is being updated.

Reference 360 and Customer 360 are being updated (AP SouthEast 1 pod).
Posted on Sep 22, 21:39 PDT

September 2021 Monthly release for US West 5, Canada Central 1 and US West 3 Azure pods Sep 28, 21:00-23:00 PDT

This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.
FAQ for common issues: https://network.informatica.com/docs/DOC-19242

Cloud Data Integration – Elastic is being updated (US West 5, Canada Central 1 pods)
Posted on Sep 22, 21:43 PDT

Operational Insights external SSL certificate renewal for NA West 1, NA East 2, US West 3, US East 4, US West 5, US East 6, EM West 1, AP SouthEast 1 pods Sep 29, 20:00-22:00 PDT

External SSL certificate for Operational Insights in NA West 1, NA East 2, US West 3, US East 4, US West 5, US East 6, EM West 1, AP SouthEast 1 pods is being renewed during this maintenance.

There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of renewal.
Posted on Sep 17, 16:25 PDT

DaaS Scheduled Maintenance - Enforcement of Secure HTTPS Connections Nov 11, 06:00-07:00 PDT

Update - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Aug 4, 05:39 PDT

Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:34 PDT

Scheduled - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 8, 05:27 PDT

Past Incidents

Sep 27, 2021

Announcement: The Cloud Application Integration localhost certificate provided with the Secure Agent package will expire on Monday, September 27, 2021

Completed - The scheduled maintenance has been completed.
Sep 27, 00:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 PDT

Scheduled - The Process Engine Secure Agent package uses Informatica’s own self-signed localhost certificate, which is also imported into the ae.cacert (truststore) and ae.keystore (keystore) files. The localhost certificate will expire on Monday, September 27, 2021. After the expiry date, you will encounter an issue if you have set the key-alias and keystore options to use the default localhost configuration.

Please note, this is only applicable if you are using process server with Informatica's self signed localhost certificate.
Kindly refer the following article to get more details:
https://network.informatica.com/docs/DOC-19267
Sep 14, 07:12 PDT

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

Performance degradation on IICS US West 3 pod.

Resolved - This incident has been resolved.
Sep 22, 01:10 PDT

Monitoring - The issue has been resolved and we are currently monitoring the results.
Sep 22, 00:28 PDT

Update - Additionally, users may notice that the Taskflows are getting hung as well. We are investigating this issue.
Sep 22, 00:21 PDT

Investigating - Users may face issues while creating or editing taskflows. We are currently investigating this issue and share more updates soon.
Sep 22, 00:13 PDT

Sep 21, 2021

Emergency maintenance on NA West 1, NA East 2, US West 1 Azure and EM west 1 pods.

Completed - The scheduled maintenance has been completed.
Sep 21, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 21:59 PDT

Scheduled - We will be deploying emergency fixes on NA West 1, NA East 2, US West 1 Azure and EM west 1 pods starting 10.30PM PDT today. This is a zero down time activity and there is no impact to any jobs.
Sep 21, 21:48 PDT

September '21 Monthly release for IICS US East 6 pods

Completed - The scheduled maintenance has been completed.
Sep 21, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 PDT

Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Cloud Data Integration – Elastic is being updated
Sep 17, 10:27 PDT

September '21 Monthly release for IICS US West 3, US East 4 and US West 1 GCP pods

Completed - The scheduled maintenance has been completed.
Sep 21, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 PDT

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

September '21 Monthly release for IICS EM West 1 pod

Completed - The scheduled maintenance has been completed.
Sep 17, 18:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 PDT

Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.

Customer 360 and Reference 360 are being updated.
Sep 16, 07:06 PDT

DAAS Emergency Maintenance Window

Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:03 PDT

Scheduled - Dear Customer,

Informatica DAAS Operations is scheduling an emergency maintenance window for Friday 9/17/2021 for the purpose of patching critical network infrastructure. The window will begin at 4:00PM EST (8:00PM UTC) and will last for one hour. Hard downtime is not expected during this maintenance window, but customers might experience latency or other small-scale service disruptions.

Informatica DAAS Operations
Sep 14, 15:04 PDT

Sep 16, 2021

Emergency Maintenance on NA West 1, NA East 2, US West 1 Azure at 3.30AM PDT on 16th September 2021.

Completed - The scheduled maintenance has been completed.
Sep 16, 04:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:31 PDT

Scheduled - We will be deploying emergency fixes on NA West 1, NA East 2, US West 1 Azure at 3.30AM PDT on 16th September 2021. This is a Zero Down time Activity and should not have impact on any jobs.
Sep 16, 00:44 PDT

Sep 15, 2021

No incidents reported.

Sep 14, 2021

September '21 Monthly release for IICS NA West 1, NA East 2, US West 1 Azure pods

Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 PDT

Update - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.
Sep 8, 18:48 PDT

Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.
Sep 1, 20:40 PDT

Design and Runtime performance issues in Cloud Data Integration on NA West 1, NA EAST 2 POD

Resolved - This incident has been resolved.
Sep 14, 06:44 PDT

Update - The issue has been resolved. We continue to monitor the service for any issues.
Sep 14, 05:42 PDT

Monitoring - The performance issues are resolved and the service is operating normally.
We are monitoring the services.

Thank you for your patience.
Sep 14, 05:27 PDT

Investigating - We are facing an incident on Cloud Data Integration in NA West 1 and NA EAST 2 POD since 3:20 AM PST. Users may encounter issues during design and runtime.

We are actively working on the issue.
Sep 14, 05:07 PDT

Sep 13, 2021

October Major release for IICS PRE-RELEASE pod

Completed - The scheduled maintenance has been completed.
Sep 13, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:15 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) October ‘21 major release,

The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our various products.

Please refer to our https://network.informatica.com/docs/DOC-18766 to view select details of our new capabilities as well as the What’s New Guide PDF.

Please refer to our FAQ : https://network.informatica.com/docs/DOC-19273 for any common issues or behavior changes.
Sep 13, 07:14 PDT

Intermittent issues in SaaS DB connections in Azure Germany pod.

Resolved - This incident has been resolved.
Sep 13, 01:53 PDT

Monitoring - The issue has been resolved and we are monitoring the results.
Sep 13, 00:19 PDT

Investigating - We are seeing intermittent issues in SaaS DB connections in Azure Germany pod. Our team is looking into this issue and there is no impact to any jobs.
Sep 12, 23:52 PDT