Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This notification is for upcoming scheduled maintenance to Microsoft Azure by Microsoft. This is scheduled to occur between 00:00 UTC and 15:00 UTC on 29 Sep 2020.

During this maintenance our IICS on US West 1 Azure pod may experience a brief drop in connectivity for a short number of seconds.
This will occur sometime between 17:00 PT 29 Sep 2020 - 8:00 PT 30 Sep 2020.
We do not expect any downtime per Microsoft.
Posted on Sep 25, 17:31 PDT
This patch is applied to the server to fix certain issues. This is a non-agent affecting.

Cloud Application Integration and Taskflow service will be undergoing maintenance. There is no downtime associated with this maintenance.
Posted on Sep 23, 18:31 PDT
This patch is applied to the server to fix certain issues. This is a non-agent affecting.

Cloud Application Integration and Taskflow service will be undergoing maintenance. There is no downtime associated with this maintenance.

We are doing a maintenance on Cloud Integration Hub and API Manager services to renew certificates in US East 6 pod only. There will be no downtime for this activity, however there may be a small network glitch at the time of renewal.
Posted on Sep 23, 18:36 PDT
IICS NA West 1 and IICS US West 3 pods will undergo database infrastructure maintenance on 10/03/2020 from 7:05 AM PT - 7:35 AM PT.
During this time services will be impacted, including scheduled jobs, and access may be limited. Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.
Posted on Sep 25, 13:40 PDT
Past Incidents
Sep 26, 2020

No incidents reported today.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 14:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:05 PDT
Scheduled - IICS EM West 1 Pod will undergo database infrastructure maintenance on 9/24/2020 from 14:05 PT - 14:35 AM PT (21:05 - 21:35 UTC). During this time services will be impacted, including scheduled jobs, and access may be limited. Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.
Sep 3, 15:54 PDT
Resolved - This incident has been resolved.
Sep 24, 12:34 PDT
Monitoring - Some users may have received a password expiry/password reset message today morning 9/24.

This email was sent due to Fall'20 preparation on our end. Please IGNORE the message.
We have resolved the issue and more emails will not be triggered.

We apologize for any confusion caused.
Sep 24, 07:58 PDT
Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 18:25 PDT
Scheduled - We are adding more nodes to our load balancing cluster for better scalability and hence request you to allow the additional IP addresses on your network firewall/proxy no later than Sep-22-2020.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IP addresses earlier or if you do not need to allow IP addresses on your firewall/proxy for outbound communication on port 443, please IGNORE this email.

This is applicable for US East 6 pod only [https://use6.dm-us.informaticacloud.com/.... after logging in to IICS]

52.201.30.105 54.85.53.19
23.20.9.240 52.5.13.159
54.172.20.200 34.193.195.99
54.86.69.12 34.231.209.155
54.209.10.57 52.202.173.6
54.175.109.16 18.215.206.180
52.0.177.251 34.199.205.78
54.173.10.238 52.0.97.155
34.196.174.193 52.21.233.63
54.85.199.12 52.72.123.180
54.145.138.79



Package Dependency Manager

54.149.96.61 52.10.22.202
54.71.90.172 52.88.6.252
54.71.171.244 52.41.78.13
54.71.38.211 52.13.237.5
54.190.131.131 52.24.145.32
52.26.241.13 34.215.62.0
52.25.39.180 34.214.29.38
54.68.157.252 34.208.149.232
44.229.211.46 54.186.47.31
54.218.192.86 54.70.2.234


This information is already part of our IP address documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in an agent disconnection or UI service accessibility issue.
Kindly act upon this notice at the earliest.
FAQ is available here: https://network.informatica.com/docs/DOC-18763
Sep 3, 16:21 PDT
Sep 22, 2020
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT
Scheduled - Cloud Integration Hub will be undergoing an emergency maintenance during this period.
There is no downtime related to this activity and service will continue to operate normally.
Sep 18, 16:03 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT
Scheduled - This is the monthly connector, application and package release.

There would be no updates to connectors or Packages in September 2020 Monthly release for Cloud Data Integration.

Cloud Data Integration service is being updated.
Sep 16, 06:52 PDT
Resolved - This incident has been resolved.
Sep 22, 17:17 PDT
Identified - The issue has been identified and a fix has been applied.

Tasks have resumed as of 11:19 AM PT.

Thank you for your patience.
Sep 22, 11:23 PDT
Update - We are continuing to investigate this issue.
Sep 22, 11:08 PDT
Investigating - EM West 1 - Cloud Data Integration task and Application Integration processes failing after 10:25 AM PST.

We are investigating the issue and will provide updates soon.

Next update at: 11:35 AM PT
Sep 22, 11:06 PDT
Resolved - This incident has been resolved.
Sep 22, 12:32 PDT
Update - We are continuing to monitor for any further issues.
Sep 22, 09:07 PDT
Monitoring - The issue has been identified and a fix has been applied.

Scheduled tasks have resumed as of 8:55 AM PT.

Thank you for your patience.
Sep 22, 09:04 PDT
Investigating - US East 4 pod - Cloud Data Integration scheduled tasks did not fire after 7:19 AM PT.

We are actively investigating the issue and will provide updates.

REST API triggered jobs are not impacted by this issue.
Next update at 9:20 AM PT
Sep 22, 08:51 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 10:00 PDT
Scheduled - This is the monthly connector, application and package release.

There would be no updates to connectors or Packages in September 2020 Monthly release for Cloud Data Integration.

Cloud Data Integration is being updated.

Database Mass ingestion service and package are being updated (EM West 1 and AP Southeast 1 pods only)

Streaming ingestion package will remain the same however new version of the service would come up. (EM West 1 and AP Southeast 1 pods only)
Sep 16, 06:49 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:02 PDT
Scheduled - Cloud Application Integration’s Operational Insights will be upgraded on NA West 1 POD, planned for 22 Sep 2020 between 08:00 AM UTC to 10:00 AM UTC.

During this time, Operational Insights Service reporting for the Cloud Application Integration service will not be accessible.

Operational Insights for Cloud Data Integration will remain operational.
Sep 15, 09:43 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 02:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:35 PDT
Scheduled - IICS NA East 2 and US West 3 pods will undergo database infrastructure maintenance on 9/22/2020 from 1:35 AM PT - 2:05 AM PT. During this time services will be impacted, including scheduled jobs, and access may be limited. Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.
Sep 3, 15:48 PDT
Completed - The scheduled maintenance has been completed.
Sep 22, 01:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:05 PDT
Scheduled - IICS NA West 1 Pod will undergo database infrastructure maintenance on 9/22/2020 from 1:05 AM PT - 1:35 AM PT. During this time services will be impacted, including scheduled jobs, and access may be limited. Since the services may be down for several minutes within this maintenance window, we recommend setting a black out period during this time.
Sep 3, 15:46 PDT
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 03:00 PDT
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, September 19th, 2020 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Sep 2, 07:52 PDT
Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 PDT
Scheduled - This is the monthly connector, application and package release.

There would be no updates to connectors or Packages in September 2020 Monthly release for Cloud Data Integration.

Cloud Data Integration is being updated.

Database Mass ingestion service and package are being updated (US West 3 and US East 4 pods only)

Streaming ingestion package will remain the same however new version of the service would come up. (US West 3 and US East 4 pods only)

Reference 360 is being updated in this maintenance (US East 4 pod only)
Sep 10, 14:17 PDT
Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020
Completed - The scheduled maintenance has been completed.
Sep 12, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 31, 07:26 PDT