Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 1, 2020
Informatica DaaS - DataQualityCenter AddressDoctor Download page outage
Postmortem - Read details
Jul 1, 17:44 PDT
Resolved - This incident has been resolved.
Jul 1, 17:44 PDT
Monitoring - AdddressDoctor DQC Download page and ADM AddressDoctor Download Manager Tool connectivity restored. Operations and R&D are monitoring.
Jul 1, 09:54 PDT
Update - Regular Data Quality Center (AddressDoctor DQC) usage is not impacted.

Users with on-premise AddressDoctor requiring access to download reference data are impacted. There is a log on problem which reports an invalid user/password.

Informatica is currently reviewing.
Jun 30, 11:59 PDT
Investigating - We are currently investigating this issue.
Jun 30, 11:57 PDT
CIH - Issues in accessing and executing CIH jobs in POD1, POD3 and APJ PODs
Resolved - All services have returned to normalcy. Please reach out to Informatica Global Customer Support for any queries.
Jul 1, 07:54 PDT
Monitoring - All the affected PODs are back to normal as of 6:23AM PT. We will continue to closely monitor all the PODs.
Jul 1, 06:40 PDT
Investigating - We notice POD1, POD3 and APJ pods experiencing issues in running CIH jobs and customers may not be able to run the jobs at the moment. We are investigating the problem on priority and shall continue to update the status page.
Jul 1, 06:06 PDT
AP NorthEast (NTT) POD is facing performance degradation
Resolved - This incident is resolved and please follow the incident status from Azure for more information (https://status.azure.com/en-us/status)
Jul 1, 05:53 PDT
Update - This issue is currently resolved from Microsoft Azure end, the IICS AP NorthEast POD is performing as normal. We will continue to monitor.

This incident reported by Microsoft Azure can be tracked via below link

https://status.azure.com/en-us/status
Jul 1, 05:11 PDT
Update - Upon investigation we have identified that the issue is caused due to a service impacting incident at Azure Japan East which is investigated by Microsoft Azure team. We continue to follow up on priority and shall await updates.

This issue is tracked by Azure team under the status (link)

https://status.azure.com/en-us/status
Jul 1, 04:24 PDT
Monitoring - This issue is currently resolved, the POD is performing as normal. We are investigating on the cause of the issue.
Jul 1, 03:55 PDT
Investigating - We have noticed that the AP NorthEast POD is performing slower than normal and we are actively working on resolving this performance degradation. Please await further updates on the status and you may reach out to Global Customer Support for any queries.
Jul 1, 03:28 PDT
Jun 30, 2020
DaaS Services - Deprecation of TLS 1.1 - June 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:00 PDT
Update - This is a reminder that Informatica will be deprecating the use of TLS 1.1 on June 30th, 2020 for all DaaS Services. Informatica will only support TLS versions 1.2 going forward. If you already use TLS 1.2 to connect securely to the DaaS Services, no action is required. If you are still using TLS 1.1 please make sure to upgrade to TLS 1.2 before June 30th.

Test endpoints supporting only TLS 1.2 connections are available for testing the services within your environments. Please report any issues from your tests to the Informatica Global Customer Support Team.

If you try to connect to a service over HTTPS with an unsupported TLS version, the connection will fail during the SSL handshake and you will no longer be able to connect to any DaaS Services.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jun 15, 13:05 PDT
Scheduled - Please note that Informatica will be deprecating the use of TLS 1.1 on June 30th, 2020 for all DaaS Services. Informatica will only support TLS versions 1.2 going forward. If you already use TLS 1.2 to connect securely to the DaaS Services, no action is required. If you are still using TLS 1.1 please make sure to upgrade to TLS 1.2 before June 30th.

Test endpoints supporting only TLS 1.2 connections are available for testing the services within your environments. Please report any issues from your tests to the Informatica Global Customer Support Team.

If you try to connect to a service over HTTPS with an unsupported TLS version, the connection will fail during the SSL handshake and you will no longer be able to connect to any DaaS Services.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
May 19, 10:58 PDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020
IICS June 2020 rolling monthly patch for NA East 2, US East 4, US East 6, APJ, NTT and EM West 1 pods
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:01 PDT
Scheduled - Cloud Integration Hub will be undergoing maintenance at this time.
There may be upto a 8 seconds service unavailability during the maintenance. During this period, scheduled tasks may get delayed by a few seconds, running tasks will continue to run as-is.

All other services will remain operational.
Jun 22, 00:32 PDT
Jun 23, 2020
IICS June 2020 rolling monthly patch for NA West 1, US West 3, AP Southeast 1, AP NorthEast 1 Azure and US West 1 Azure pods
Completed - The scheduled maintenance has been completed.
Jun 23, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:02 PDT
Scheduled - Cloud Integration Hub will be undergoing maintenance at this time.
There may be upto a 8 seconds service unavailability during the maintenance. During this period, scheduled tasks may get delayed by a few seconds, running tasks will continue to run as-is.

All other services will remain operational.
Jun 22, 00:32 PDT
Jun 22, 2020
API Manager Issues in NA West 1 pod
Resolved - This incident has been resolved.
Jun 22, 13:44 PDT
Monitoring - A fix has been implemented for the incident.
The issue is resolved as of 11:52 AM PT and we are monitoring the service.

Thank you for your patience.
Jun 22, 12:03 PDT
Investigating - We see issues on API Manager - list of Managed APIs are not shown.
There are no issues on API Gateway - all the Managed APIs are woking as expected

Issues started at 11:04 AM PT.

We are investigating the issue.
Jun 22, 11:54 PDT
Jun 21, 2020

No incidents reported.

Jun 20, 2020
IICS Spring 2020 release for US East 6 pod
Completed - Spring '20 Upgrade is complete.
Jun 20, 22:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 PDT
Scheduled - Spring 2020 release of Informatica Intelligent Cloud Services.

There are many enhancements in this release across various services like Runtime Continuity to allow Data Integration Tasks to continue running during the upgrade, IICS Platform Functionality, Taskflows etc.

For more details please refer the following documentation:

Whats New Guide:
https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/preface.html

https://network.informatica.com/docs/DOC-18363

Runtime Continuity:
https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq
May 26, 09:44 PDT
DaaS Scheduled Maintenance - 20 June 2020
Completed - The scheduled maintenance has been completed.
Jun 20, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 03:00 PDT
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, June 20, 2020 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jun 8, 06:08 PDT
Jun 19, 2020

No incidents reported.

Jun 18, 2020

No incidents reported.

Jun 17, 2020

No incidents reported.

← Incident History Powered by Statuspage
Additional Links
To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

Root Cause Analyses are available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.