Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Operational Insights   ? Operational
Cloud Integration Hub   Operational
IICS NA East 2 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
IICS US West 3 Services Operational
Platform Services   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud API Manager   Operational
Cloud Integration Hub   Operational
IICS US East 4 Services Operational
Platform Services   Operational
Cloud Data Integration   Operational
Cloud Application Integration   Operational
Cloud API Manager   Operational
Cloud Integration Hub   Operational
IICS EM West 1 Services Operational
Platform Services   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
Cloud API Manager   Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services   ? Operational
Cloud API Manager   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
Informatica Cloud Services Operational
Informatica Cloud Services   Operational
ICS - Cloud Data Integration   ? Operational
Cloud Application Integration   ? Operational
Cloud Integration Hub   ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar   ? Operational
Cloud Address Verification — EMEA   ? Operational
Cloud Address Verification — USA   ? Operational
Cloud Email Verification — EMEA   ? Operational
Cloud Email Verification – USA   ? Operational
Cloud Phone Verification – EMEA   ? Operational
Cloud Phone Verification – USA   ? Operational
Cloud Address Verification Batch Jobs – EMEA   ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018
Resolved - After monitoring we have not seen any other issues after restoring the services. We will post the RCA of this incident to the post mortem of this incident upon completion.
Nov 15, 20:11 PST
Monitoring - The services have been restored. The scheduler service has been started, and we are currently monitoring.
Nov 15, 18:24 PST
Update - We have restored the services. We have verified the services and will start the scheduler within 5 minutes.
Nov 15, 18:20 PST
Identified - We have identified the cause of the issue and are working to restore services. The ETA is 6:30 PM PT.
Nov 15, 18:02 PST
Update - We are still investigating the issue. All DI customers in pod 1 are impacted, and this may impact customers in other applications whenever the application has to reach common services, such as license and session services. The scheduler is not currently running.
Nov 15, 17:46 PST
Investigating - We are currently experiencing access issues with IICS West NA1. Users are unable to login. CDI is impacted. CAI is not currently impacted at runtime but design time is impacted. We are currently investigating this issue and will continue to update this status page.
Nov 15, 16:57 PST
Nov 14, 2018
Completed - The scheduled maintenance has been completed.
Nov 14, 22:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 20:54 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:34 PST
Scheduled - This is the monthly patch for NA East 2, US East 4 and EM West 1 , connector, application and package release. During this time we will update connectors, applications (ICAI), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

The following patches, connectors, applications and packages will be updated during this time:

IICS Platform Patches
Cloud Application Integration
Structure Discovery
Nov 9, 10:24 PST
Resolved - The issue has been resolved and users are able to login normally.
Apologies for any inconvenience caused
Nov 14, 03:18 PST
Monitoring - We noticed some users faced issues in logging on to USW3 between 10.20 - 10.40 PM PST. The issue is limited to few users and it is resolved now. Please login to IICS without any issues and reach out to support if you have any concerns
Nov 13, 23:23 PST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 14:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:33 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:25 PST
Scheduled - This is the monthly patch for NA West 1, US West 3 and AP Southeast 1 , connector, application and package release. During this time we will update connectors, applications (ICAI), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

The following patches, connectors, applications and packages will be updated during this time:

IICS Platform Patches
Cloud Application Integration
Structure Discovery
Nov 9, 09:53 PST
Nov 12, 2018
Resolved - This incident has been resolved and users should not be facing the issues with seeing the Services page.
Apologies for any inconvenience caused.

The RCA for the issue will be published in the next few days.
Nov 12, 16:35 PST
Monitoring - A fix for the issue has been implemented and the issue is resolved for the impacted users. Users should no longer face any issues in accessing the Services page of IICS.
We continue to monitor the services.
The issue did not affect any running or scheduled tasks.

We apologize for any inconvenience caused.
Nov 12, 07:38 PST
Update - We observe an intermittent issue for some customers in accessing the “Services” page of Informatica Intelligent Cloud Services. While customers are able to login to IICS without any issues there are intermittent issues for some users in accessing the “Services” page.

Please note there shall be no issues in job executions and scheduled tasks.

If you notice any issues, please try clearing your browser cache and cookies to see if it helps. We are working on this on priority and shall provide an update.
Nov 12, 06:10 PST
Investigating - We observe an intermittent issue for some customers in accessing the “Services” page of Informatica Intelligent Cloud Services. While customers are able to login to IICS without any issues there are intermittent issues for some users in accessing the “Services” page.
Please note there shall be no issues in job executions and scheduled tasks.
If you notice any issues, please try clearing your browser cache and cookies to see if it helps. We are working on this on priority and shall provide an update.
Nov 12, 04:30 PST
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Completed - Please note, the ICRT November Monthly release, previously scheduled for Saturday, November 10, 2018, 20:00 - 22:00 PT (Nov 11 - 04:00-06:00 UTC), has been deferred. A new date and time will be announced later.
Nov 10, 13:25 PST
Update - Please note, the ICRT November Monthly release, previously scheduled for Saturday, November 10, 2018, 20:00 - 22:00 PT (Nov 11 - 04:00-06:00 UTC), has been deferred. A new date and time will be announced later.
Nov 10, 13:18 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:31 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:26 PST
Scheduled - This is the monthly patch, connector, application and package release. During this time we will update connectors, applications (ICRT), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

ICRT on App, App2 and App3 will be updated with customer related fixes. This is the only package that is planned for any update during the November monthly release on ICS.
Nov 9, 09:34 PST
Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - The issue has been resolved and the IICS NA West 1 Cloud Hosted agents are up and running.

We apologize for any inconvenience caused.
Nov 8, 09:48 PST
Investigating - Informatica Cloud Hosted Agents are down in NA West 1, we are currently investigating the issue and will provide regular updates on progress.

IICS services are operating normally and any tasks and processes scheduled/running in on-premise Secure Agents will continue to work fine.
Nov 8, 09:01 PST
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:00 PST
Scheduled - The DQ Radar UI server will be taken down for routine maintenance on Wednesday Nov 7th, 2018 from 11:00-12:00 PM GMT. (3:00 PM PT - 4:00 PM PT)

How will this impact me?
During the patching, the Radar UI will not be accessible, preventing you from viewing metrics generated by the Radar application. All scheduled jobs in Radar will continue to run as normal.
Nov 7, 10:46 PST
Nov 6, 2018
Postmortem - Read details
Nov 15, 14:20 PST
Resolved - The issue has been resolved and users are able to login normally.

We apologize for the inconvenience caused.
Nov 6, 08:19 PST
Monitoring - The issue should be resolved and users should be able to login without any issues.
Please try clearing your cache and cookies if you face any issues in logging on to Informatica Intelligent Cloud Services.
Nov 6, 06:17 PST
Identified - We notice customers on our IICS NA West 1 are not able to Login to IICS. We are currently investigating this on priority and shall provide an update. Users from other PODs should be able to login to IICS. Kindly await our update.
Nov 6, 06:11 PST
Investigating - We notice that there are issues while trying to login to IICS. We are investigating this on priority and shall provide an update soon.
Nov 6, 05:52 PST
Resolved - The issue in accessing CAI designer is resolved and there shall be no further restrictions in accessing the designer. Please reach out to Informatica Global Customer Support for further queries.
Nov 6, 00:21 PST
Investigating - We are observing intermittent issues accessing the CAI Designer for Application Integration and Application Integration Console.
We are currently investigating on priority.
Nov 5, 23:37 PST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.