Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Reference 360 Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Customer 360 Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Hosted Agent Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Data Quality & Governance Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

May 2021 Monthly release for EM West 1, AP SouthEast 1 and AP NorthEast 1 Azure pods May 18, 09:00-11:00 PDT

Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Connector release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated (EM West 1, AP SouthEast 1 pods only)

Operational Insights service and OI Data Collector package will be updated (EM West 1, AP SouthEast 1 pods only)

Cloud Data Integration - Elastic is being updated.

Streaming Ingestion service and agent package are being updated.

Database Ingestion and agent package are being updated.
Posted on May 6, 20:29 PDT

May 2021 Monthly release for US West 5, US East 6, Canada Central 1 and US West 3 Azure pods May 18, 21:00-23:00 PDT

Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Connector release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Streaming Ingestion service and agent package are being updated.
Database Ingestion and agent package are being updated.

Operational Insights service and OI Data Collector package will be updated (US West 5, US East 6 pods )

Cloud Data Quality and Data Profiling are being updated (US West 5, US East 6 and Canada Central 1 pods )

Cloud Data Integration - Elastic is being updated. (US West 5, US East 6 and Canada Central 1 pods)
Posted on May 6, 20:34 PDT

DaaS Scheduled Maintenance - 22 May 2021 May 22, 03:00-06:00 PDT

Informatica DaaS Operations will be performing system maintenance on Saturday, May 22nd, 2021 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on May 4, 10:19 PDT

DaaS Scheduled Maintenance - Enforcement of Secure HTTPS Connections Jun 30, 06:00-07:00 PDT

To help ensure the security of your data, on June 30, 2021 DaaS Operations will begin requiring all connections to DaaS endpoints to use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of June 30.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Apr 19, 12:52 PDT

Past Incidents

May 12, 2021

No incidents reported today.

May 11, 2021

May monthly release for US West 3, US East 4 and US West 1 GCP pods

Completed - The scheduled maintenance has been completed.
May 11, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT

Update - Update: Cloud Application Integration external certificates will be renewed in US West 3 pod ONLY. CAI Service will continue to operate normally and there is no downtime associated with this maintenance.

Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated. (US West 3 and US East 4 pods only)

Operational Insights service and OI Data Collector package will be updated (US West 3 and US East 4 pods only)

Cloud Data Integration - Elastic is being updated. (US West 3 and US East 4 pods only)

Streaming Ingestion service and agent package are being updated. (US West 3 and US East 4 pods only)

Database Ingestion and agent package are being updated. (US West 3 and US East 4 pods only)

Customer 360 and Reference 360 are being updated (US East 4 pod only)
May 7, 10:47 PDT

Scheduled - Please find details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Release notes are available here : https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling are being updated. (US West 3 and US East 4 pods only)

Operational Insights service and OI Data Collector package will be updated (US West 3 and US East 4 pods only)

Cloud Data Integration - Elastic is being updated. (US West 3 and US East 4 pods only)

Streaming Ingestion service and agent package are being updated. (US West 3 and US East 4 pods only)

Database Ingestion and agent package are being updated. (US West 3 and US East 4 pods only)

Customer 360 and Reference 360 are being updated (US East 4 pod only)
May 6, 20:26 PDT

May 10, 2021

Microsoft Azure maintenance for IICS on AP Northeast 1 Azure pod

Completed - The scheduled maintenance has been completed.
May 10, 12:05 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 12:00 PDT

Scheduled - This notification is for upcoming scheduled maintenance to Microsoft Azure infrastructure by Microsoft.

We do not expect any downtime for this maintenance.
May 7, 17:38 PDT

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

May Monthly release for NA East 2 and US West 1 Azure pods

Completed - The scheduled maintenance has been completed.
May 4, 23:52 PDT

Update - May Monthly release for NA East 2 and US West 1 Azure pods is still in progress. We shall update once the activity is completed.
May 4, 23:04 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT

May Monthly release for NA West 1 pod – CAI and Taskflow downtime between 9 PM - 9:20 PM PT

Completed - The scheduled maintenance has been completed.
May 4, 23:06 PDT

Update - Planned downtime for CAI and Taskflow was completed at 09.31PM PT
May 4, 21:49 PDT

Update - CAI and Taskflow downtime which was scheduled between 9 PM - 9:20 PM PT is taking a bit longer. We shall update once the activity is completed.
May 4, 21:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT

Update - This is the monthly connector, application and package release.

Cloud Application Integration Service and Taskflow Scheduled Maintenance, NA West 1 POD, 4 May 2021

As part of continued improvements to our Cloud Infrastructure to aid better performance and scalability, we are performing maintenance on our Cloud Application Integration Service (CAI) and Taskflow component of Cloud Data Integration Service (CDI) on NA West 1 pod during initial 20 minutes of IICS May 2021 monthly release.

Cloud Application Integration Service and Taskflow component of Cloud Data Integration Service will not be accessible on 4 May, 9 PM - 9:20 PM PT (5 May, 4 AM - 4:20 AM UTC).
During this 20-minute period, scheduled CDI taskflows and CAI processes will not trigger.

All other Cloud Data Integration components will remain operational.

All other services will remain operational.

Please find other details of the release below.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Cloud Application Integration service is being updated (downtime 9 PM - 9:20 PM PT, as stated above).
There is no Process server update during this maintenance.

Cloud Data Quality and Data Profiling services are being updated.

Operational Insights service and OI Data Collector package will be updated.

Cloud Data Integration - Elastic is being updated.

Streaming Ingestion and Database Ingestion services are being updated.
Apr 29, 14:56 PDT

Scheduled - Cloud Application Integration Service and Taskflow Scheduled Maintenance, NA West 1 POD, 4 May 2021

As part of continued improvements to our Cloud Infrastructure to aid better performance and scalability, we are performing maintenance on our Cloud Application Integration Service (CAI) and Taskflow component of Cloud Data Integration Service (CDI) on NA West 1 pod during initial 20 minutes of IICS May 2021 monthly release.

Cloud Application Integration Service and Taskflow component of Cloud Data Integration Service will not be accessible on 4 May, 9 PM - 9:20 PM PT (5 May, 4 AM - 4:20 AM UTC).
During this 20-minute period, scheduled CDI taskflows and CAI processes will not trigger.

All other Cloud Data Integration components will remain operational.
Apr 27, 14:33 PDT

Intermittent issue impacting Cloud Application Integration console’s Process Listing page for Cloud Processes on US NA West 1 POD since May 3, 11:00 AM UTC

Resolved - This incident has been resolved.
May 4, 22:21 PDT

Monitoring - We have implemented a fix for the process listing issue. The process listing page for CAI console on Cloud server is operating normally now.
We are monitoring the service.

All other services are operating normally.

Thank you for your patience.
May 4, 14:22 PDT

Update - A fix has been applied for the issue and we have not seen any further alerts on process executions on our end since 11 AM PT.
We are monitoring the services.

We are still noticing intermittent timeout issues loading Process Listing page in Cloud Application Integration console on Cloud Server. We are continuing to work on this issue.

Please contact Global Customer Support for any issues or concerns.

We apologize for the inconvenience.
May 4, 12:42 PDT

Identified - We have identified a runtime issue which may cause process executions to error out with "504 Gateway timeout", "ErrorCode: 500, Message: Timeout".
We are actively working on this issue and will keep the status page updated.

Next update at 12 PM PT.
May 4, 10:34 PDT

Investigating - We are noticing intermittent timeout issues loading Process Listing page in Cloud Application Integration console on Cloud Server since May 3, 11:00 AM UTC on US NA West 1 POD. There is no impact on Cloud Application Integration designer or process executions.
We are investigating the issue with utmost priority.

Please contact Global Customer Support for any issues or concerns.
May 4, 07:06 PDT

May 3, 2021

CAI performance issues in NA West 1 pod

Resolved - This incident has been resolved.
May 3, 20:52 PDT

Update - We have applied a fix for this issue at 4:38 PM PT and have not seen any more performance issues.
We are actively monitoring the service.

Thank you for your patience.

All other services are operating normally.
May 3, 16:46 PDT

Monitoring - We have identified the cause of the issue. We are actively working on this and have not seen performance issues since 3:01 PM PT.
We are monitoring the service.

We will keep the status page updated.

All other services have been operating normally.
May 3, 16:03 PDT

Update - The performance issues with CAI may have resulted in errors like "504 Gateway Time-out" in NA West 1 pod.
Errors may have happened between:
10:34 AM - 10:38 AM PT.
11:59 AM - 12:06 PM PT
12:14 - 12:17 PM PT
2:41 - 2:45 PM PT
2:57 - 3:01 PM PT

We are actively working on the issue and will provide the next update by 4 PM PT.

All other services are operating normally.
May 3, 15:04 PDT

Identified - We noticed performance issues with CAI between 10:34 AM PST - 10:38 AM PST. Processes may have loaded slowly on the UI. There were no runtime issues identified.

The service is operating normally now.

All other services have been operating normally.
May 3, 11:38 PDT

May monthly release for IICS PRE-release (Sandbox pod)

Completed - The scheduled maintenance has been completed.
May 3, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 PDT

Scheduled - Please find details of the release below.

Cloud Integration Hub is being updated. CIH will be down for up to 15 minutes during this maintenance.

All other services will remain operational.

Connectors being updated:
• Google Big Query V1
• Snowflake Cloud Data Warehouse V2
• Hive
• Greenplum
• Microsoft Azure Blob V3

Partner connectors being updated:
• Calliduscloud File Processor
• MVP Plant V2

Packages being updates:
• Structure Discovery

Cloud Application Integration service is being updated.
There is no Process server update during this maintenance.

Cloud Data Integration - Elastic is being updated. Streaming Ingestion service and agent package are being updated.

Database Ingestion and agent package are being updated.
Apr 30, 23:37 PDT

May 2, 2021

No incidents reported.

May 1, 2021

IICS AP NorthEast 1 Azure database maintenance- services will be unavailable for up to 15 minutes

Resolved - This incident has been resolved.
May 1, 07:02 PDT

Monitoring - The maintenance has been successfully completed and all services are operational as of 7:11 PM PT (1st May, 11:11 AM Japan time).
Services were unavailable between 6:57 PM - 7:11 PM PT. (1st May, 10:57 AM - 11:11 AM Japan time)

We are monitoring the services.
Apr 30, 19:15 PDT

Identified - The maintenance started at 6:57 PM PT and is ongoing and the services are expected to be up by 07:15 PM PT.
We will keep status updated.

Thank you for your patience.
Apr 30, 18:59 PDT

Investigating - Due to critical communication failures we are conducting critical database maintenance on the IICS AP NorthEast 1 pod and services will be unavailable between 6:45 PM - 07:00 PM PT.
Apr 30, 18:45 PDT

Apr 30, 2021

AP NorthEast 1 Azure services will be unavailable between 5:02 PM - 5:17 PM PT

Resolved - This incident has been resolved.
Apr 30, 18:12 PDT

Monitoring - The maintenance has been completed and services were up at 5:10 PM PT. (9:10 AM Tokyo Time)

Thank you for your patience.
Apr 30, 17:14 PDT

Identified - Due to critical communication failures we are conducting critical database maintenance on the AP NorthEast 1 pod and services will be unavailable between 5:02 PM - 5:17 PM PT.
Apr 30, 17:03 PDT

Apr 29, 2021

No incidents reported.

Apr 28, 2021

External SSL certificate for Cloud Integration Hub is being updated on NA East 2 and EM West 1 pods

Completed - The scheduled maintenance has been completed.
Apr 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 PDT

Scheduled - External SSL certificate for Cloud Integration Hub in NA East 2 and EM West 1 pods is being renewed during this maintenance.

There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of renewal.
Apr 23, 16:26 PDT

CIH Scheduled Maintenance for AP SouthEast 1 POD

Completed - The scheduled maintenance has been completed.
Apr 28, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 08:00 PDT

Scheduled - There will be maintenance on AP SouthEast 1 Pod on 28th April 2021 (8:00PM- 10:00PM PST) . CIH application will be down for the duration of 10 minutes.
Apr 23, 07:12 PDT