Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Databases ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - We would like to inform that we are adding more nodes to our load balancing cluster for better scalability.
We request you to allow the additional IPs on your network firewall/proxy no later than Feb-19-2021.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IPs earlier or if you do not need to allow IP addresses on your firewall/proxy, please ignore this email.

This is applicable for NA East 2 pod only [https://na2.dm-us.informaticacloud.com/.... after logging in to IICS] 

3.209.24.18 100.25.85.124 54.146.56.157
52.73.110.201 67.202.52.180 52.207.120.111
34.202.81.224 54.83.14.141 3.225.199.145
34.194.105.8 54.163.82.123 52.55.121.70
52.202.155.110 52.23.117.233 34.193.15.179
52.4.114.101 54.89.12.49 54.162.28.138
3.92.7.20 54.86.91.80 18.207.71.214
18.204.72.8 54.88.64.2 54.80.125.97
174.129.197.155



This information is already part of our firewall documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

Failing to allow the above IP addresses might result in agent disconnection or UI service accessibility issue. Kindly work with your Network/IT Administrator managing the firewall/proxy allow lists and act upon this notice at the earliest.

FAQ: https://network.informatica.com/docs/DOC-18953
Jan 29, 10:11 PST
We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Friday Feb 26, 6:00 AM - 9:00 AM PT.

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Posted on Feb 19, 12:39 PST
We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Friday Feb 26, 8:00 AM - 11:00 AM PT (4 PM UTC - 7 PM UTC)

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Posted on Feb 19, 12:38 PST
Affected Customers: NA West 1, NA East 2, US West 3, US East 4, Canada Central 1, EM West 1, US West 1 Azure, US West 3 Azure.

An updated Cloud Application Integration Process Server agent package is being deployed at 04:00 UTC on Sat 27 Feb 2021.

This update corrects a problem whereby if a problem is encountered the service’s database during a Process Server restart, under certain conditions the service’s configuration and data may be reset in the database.

This updated package applies to customers hosted in these environments: NA West 1, NA East 2, US West 3, US East 4, Canada Central 1, EM West 1, US West 1 Azure, US West 3 Azure.

A restart of the Process Server service will be automatically scheduled at 04:00 UTC on Sat 6 Mar 2021 seven days after the release, unless you have scheduled the update time or restarted the Process Server service manually.

Update Times by Locality:
GMT-8 (North American Pacific Time): 20:00 PT Fri 26 Feb 2021
GMT-7 (North American Mountain Time): 21:00 MT Fri 26 Feb 2021
GMT-6 (North American Central Time): 22:00 CT Fri 26 Feb 2021
GMT-5 (North American Eastern Time): 23:00 ET Fri 26 Feb 2021
UTC: 04:00 UTC Sat 27 Feb 2021
GMT (UK): 04:00 UK Sat 27 Feb 2021
GMT+1 (Central European Time): 05:00 CET Sat 27 Feb 2021
GMT+2 (Israel): 05:00 Sat 27 Feb 2021
GMT+4 (Dubai): 08:00 Sat 27 Feb 2021

Planning a Process Server Service Restart:
This update applies to the Process Server service of the Secure Agent. The update does not affect the functioning of the service and the agent processes will continue to work as is. As a result of the update, you will see that the status of the Process Server service shows up as Restart Required.

If you have configured the Scheduled Auto-Restart after Minor Version Upgrade setting for the Process Server, the restart will happen automatically as per your scheduled time and day.
Otherwise, by default, the restart will occur 7 days after the update.
You can manually restart the Process Server at own convenience to obtain this important update by performing the following steps:

- Open the Administrator service and select Runtime Environments.
- On the Runtime Environments page, click the name of the Secure Agent.
Note: You might have to expand the Secure Agent group to see the list of Secure Agents within the
group.
- Click the Details tab.
- In the Agent Service Start or Stop area, select the service as Process Server.
- Click Stop.
- Click Start to restart the Process Server service. After the service starts, the status changes to Up and Running. If the service fails to start, check the audit log to find the cause of the error.
Posted on Feb 25, 14:34 PST
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 19:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 PST
Scheduled - We are performing rolling infrastructure maintenance on NA West 1, NA Est 2, US West 3, US East 4, US East 6, EM West 1, AP Southeast 1 and Canada Central 1 pods at 6 PM PT.

All services will remain operational and there is no downtime associated with this maintenance.
Feb 24, 12:11 PST
Feb 23, 2021
Resolved - This incident has been resolved.
Feb 23, 16:31 PST
Monitoring - Scheduled tasks and processes on NA East 2 pod may not have executed between 12:35 - 12:45 PM PT.

The issue has been identified and has been resolved.
Please re-run any tasks that may have missed. We continue to monitor the services.

We apologize for the inconvenience caused.

Other services are operating normally.
Feb 23, 14:04 PST
Completed - The scheduled maintenance has been completed.
Feb 23, 06:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 06:01 PST
Scheduled - We will be conducting a maintenance on IISC AP SouthEast 1 Pod on Tuesday Feb. 23, 2021 at 6:00 AM PST. During this time we will have a period of approximately 15 minutes downtime where no services will be available. The maintenance is 6:00 AM PT (3:00 AM New Zealand, 12:00 AM Brisbane and 11:00 PM Tokyo). We are sorry for the inconvenience as the database requires additional resources which will be added during this maintenance.
Feb 16, 16:59 PST
Completed - The scheduled maintenance has been completed.
Feb 23, 04:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 04:00 PST
Scheduled - API Manager maintenance on NA West 1 pod

We are performing maintenance on the API Manager service in NA West 1 pod at 4 am PT.

During this time, edits to API Manager configuration on the UI may not be possible.

API invocations and requests will continue to be processed normally.
Feb 22, 17:02 PST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The upgrade is now complete.
Release Updates and FAQ including release notes and any issues encountered are here:
https://network.informatica.com/docs/DOC-18963
Feb 20, 10:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 08:00 PST
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Saturday Feb 20, 8:00 AM - 11:00 AM PT.

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Feb 11, 19:04 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 08:57 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 06:00 PST
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Saturday Feb 20, 6:00 AM - 9:00 AM PT (2 PM UTC - 5 PM UTC)

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Feb 11, 19:09 PST
Resolved - Cloud process schedules were not triggered for 14 minutes on EM West 1 pod between 02:24 PM to 02:38 PM UTC. Schedules are running fine after 02:38 PM UTC.
Feb 20, 06:30 PST
Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:00 PST
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, February 20th, 2021 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Feb 3, 11:12 PST
Feb 19, 2021

No incidents reported.

Feb 18, 2021
Postmortem - Read details
Feb 23, 13:45 PST
Resolved - This incident has been resolved.
Feb 18, 22:18 PST
Identified - Cloud Data Integration tasks failed in NA West 1 pod between 3:18 - 3:38 PM PT.
Tasks would have failed with error "No error response from service. Http Status - 503 SERVICE_UNAVAILABLE"

The issue has been identified and has been resolved.
Please rerun any tasks that may have failed.

We apologize for the inconvenience caused.

We are monitoring the services, Cloud Data Integration services are operational since 3:38 PM PT.

Other services are operating normally.
Feb 18, 15:46 PST
Completed - The scheduled maintenance has been completed.
Feb 18, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:30 PST
Scheduled - Operational Insights rolling infrastructure maintenance on NA West 1 and US West 3 pods.
There is no downtime related to this maintenance.

All services are operating normally.
Feb 18, 08:25 PST
Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021
Completed - The scheduled maintenance has been completed.
Feb 14, 22:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 PST
Scheduled - We will be undergoing an urgent maintenance to push the Data Transformation package for US West 1 Azure and Canada Central 1 pods

This is to fix an issue we identified with Data Transformation package on certain Windows machines, which caused Data Transformation tasks to fail with error "Service Info not found".

This fix will be applied on Cloud Data Integration and Data Transformation license orgs.

There is no downtime associated with this maintenance. Tasks and processes will continue to run as-is.

We apologize for the short notice.
Feb 14, 21:51 PST
Completed - The scheduled maintenance has been completed.
Feb 14, 16:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 15:45 PST
Scheduled - We will be undergoing an urgent maintenance to push the Data Transformation package for NA West 1, NA East 2 pods

This is to fix an issue we identified with Data Transformation package on certain Windows machines, which caused Data Transformation tasks to fail with error "Service Info not found".

This fix will affect Cloud Data Integration and Data Transformation license orgs.

There is no downtime associated with this maintenance. Tasks and processes will continue to run as-is.
Feb 14, 15:23 PST
Feb 13, 2021
Completed - IICS Feb 2021 Major release has been completed on Canada Central 1 pod.
Feb 13, 10:36 PST
Update - Feb 2021 Major release is completed on US West 1 Azure pod. All services are operating normally.

The upgrade is ongoing on the Canada Central 1 pod.
Feb 13, 10:21 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 PST
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Saturday Feb 13, 8:00 AM - 11:00 AM PT.

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Feb 2, 08:59 PST
Completed - The scheduled maintenance has been completed.
Feb 13, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 PST
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) February 2021 major release on Saturday Feb 13, 6:00 AM - 9:00 AM PT.

The Informatica Intelligent Cloud Services (IICS) February Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

The 'Whats New' Guide is available here: https://network.informatica.com/docs/DOC-18766

New features and enhancements for Cloud Data Integration: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

Connector Release Notes are available here:
https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Taskflow enhancements are available here: https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/changed-behavior/taskflows.html

Cloud Application Integration:
Effective in the February 2021 release, you can upgrade the PostgreSQL database from version 9.5.2 to 12.4. You can choose to upgrade at your own convenience by manually running scripts provided by Informatica. For details about these scripts, please refer https://network.informatica.com/docs/DOC-18945

Runtime Continuity:
During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run.
Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server:
As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://docs.informatica.com/integration-cloud/cloud-application-integration/current-version/what-s-new/application-integration/upgrade/process-server-restart.html
Feb 1, 11:20 PST
Resolved - This was a false alert. Operational Insights UI is available and operating normally in US West 3, US East 4 and US East 6 pods.

Apologies for any confusion.
Feb 13, 07:33 PST
Investigating - Operational Insights UI is unavailable in US West 3, US East 4 and US East 6 pods.
Operational Insights alerts are operating normally.

The UI will be unavailable until 9 AM PT.
Feb 13, 07:18 PST
Feb 12, 2021
Resolved - This incident has been resolved.
Feb 12, 03:43 PST
Monitoring - This incident has been resolved. We continue to actively monitor the services.

Thank you for your patience
Feb 12, 01:07 PST
Investigating - We noticed intermittent login issues on IICS US pods starting at 11.55PM to 11.59PM PST.
Users should be able to login now; we are currently investigating the issue.

We apologize for any inconvenience.
Feb 12, 00:17 PST
Feb 11, 2021
Completed - The scheduled maintenance has been completed.
Feb 11, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:01 PST
Scheduled - Scheduled maintenance for IICS PRE-RELEASE pod.

The following applications and connectors will be updated:

Cloud Data Integration - ServiceNow connector will be updated.

Cloud Application Integration will be updated for a defect fix to honor max retries (no Process Server impact).

Mass Ingestion will be updated for a defect fix.
Feb 9, 21:00 PST
Resolved - This incident has been resolved.
Feb 11, 09:28 PST
Monitoring - Scheduler issues for Cloud Data Integration and CDI-Elastic tasks on NA West 1 pod.
Schedules may not have fired between 8:20 AM PT - 8:50 AM PT.
Tasks scheduled to run between 9:20 AM PT-9:30 AM PT may have executed later than the scheduled time.

Common Integration Components and Mass Ingestion agent service may have restarted between 7:55 AM - 8:17 AM PT.

The issues have been resolved.
Currently all services are operating normally and we continue to monitor the services.

We apologize for the inconvenience caused.
Feb 10, 12:39 PST
Resolved - This incident has been resolved.
Feb 11, 09:28 PST
Monitoring - This incident has been resolved. REST API logins are also operating normally since 9:33 AM PT.
We are monitoring the services.

Thank you for your patience.
Feb 10, 11:29 PST
Identified - Currently we are seeing intermittent issue with REST API login calls. The UI logins and "502 Bad Gateway" errors are not observed since 9:33 AM PT.
We continue to investigate the REST API login issue.

Thanks for your patience.
Feb 10, 10:01 PST
Investigating - We identified intermittent login issues on IICS US pod starting at 7:56 AM PT.
We are actively working on the issue.

Some tasks or logins may fail with "502 Bad Gateway" error.

We apologize for any inconvenience.
Feb 10, 08:33 PST