Intelligent Cloud Services Status

DaaS Scheduled Maintenance - 21 September 2019
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 03:00 PDT
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, September 21st, 2019 between 3:00 AM PDT (10:00 UTC) and 6:00 AM PDT (13:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Integration At Scale ? Operational
Streaming Ingestion ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Data Quality & Governance Cloud Under Maintenance
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Under Maintenance
Cloud Address Verification — USA ? Under Maintenance
Cloud Email Verification — EMEA ? Under Maintenance
Cloud Email Verification – USA ? Under Maintenance
Cloud Phone Verification – EMEA ? Under Maintenance
Cloud Phone Verification – USA ? Under Maintenance
Cloud Address Verification Batch Jobs – EMEA ? Under Maintenance
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Reference 360 Operational
Reference 360 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
IICS Rolling Monthly Patch (NA1, USW3, AP Southeast 1) Sep 24, 20:00-22:00 PDT
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Sep 3, 10:50 PDT
IICS Rolling Monthly Patch (NA East 2, NA East 4, NA East 6, EM West1, US West 1 Azure) Sep 25, 20:00-22:00 PDT
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Sep 3, 10:52 PDT
Oct '19 Monthly Release for IICS (NA1, USW3, AP Southeast 1) Oct 8, 20:00-22:00 PDT
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 3, 19:17 PDT
Oct '19 Monthly Release for IICS (NA East2, US East4, US East6, EM West1) Oct 9, 20:00-22:00 PDT
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 3, 19:22 PDT
IICS Rolling Monthly Patch (NA1, USW3, AP Southeast 1) Oct 22, 20:00-22:00 PDT
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Sep 3, 19:24 PDT
IICS Rolling Monthly Patch (NA East 2, NA East 4, NA East 6, EM West1) Oct 23, 20:00-22:00 PDT
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Sep 3, 19:25 PDT
Dec '19 Monthly Release for IICS (NA1, USW3, AP Southeast 1) Dec 10, 20:00-22:00 PDT
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:46 PDT
Dec '19 Monthly Release for IICS (NA East2, US East4, US East6, EM West1) Dec 11, 20:00-22:00 PDT
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:47 PDT
Past Incidents
Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Sept '19 Monthly Release for IICS (NA East2, US East4, US East6, EM West1)
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 15:25 PDT
Update - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.

Updates to existing connectors:
Azure Data Lake Store Gen2
NetSuite
Snowflake Cloud Data Warehouse
Snowflake Cloud Data Warehouse V2
Box
Google BigQuery V2
Marketo V3
Ariba V2
Google Drive
Litmos

Updates to existing Packages:
SDKPatch
saas-xmetadataread
CDH6.1

Updates to existing Agent Services:

Process Server (Cloud Application Integration Service)

The Process Server update is being performed to correct defects. The update will be non-service affecting.

A defect with the JDBC_IC connector requires a Process Server restart on the agent. The Process Server service will show a new version with “Restart Required” status until it is restarted. The existing version will continue to run. Please restart the Process Server service at your convenience to take advantage of the update. This can be done by selecting the agent within the Administrator > Runtime Environment, selecting the Process Server service in the “Agent Service Start or Stop”, and then using the “Stop/Start” button to restart.
Sep 5, 19:40 PDT
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Sep 3, 19:11 PDT
Delays with Salesforce Outbound Message Triggers
Resolved - The issue is completely resolved and customers should no longer face any issues with Outbound Messages from Salesforce. Please contact Informatica Global Customer Support for any queries.
Sep 11, 07:48 PDT
Monitoring - The issue has been resolved and customers should see no further issues with OutBound Messages from Salesforce. Please reach out to Informatica Global Customer Support for any further queries or questions.
Sep 11, 06:42 PDT
Identified - The issue has been identified and we are currently in progress of resolving.
Sep 11, 06:07 PDT
Update - We are continuing to investigate this issue.
Sep 11, 04:12 PDT
Investigating - We are noticing some delays with Salesforce Outbound Message triggers and are currently investigating this.
We shall update further on the status in a short while.
Sep 11, 04:04 PDT
Sep 10, 2019
Sept '19 Monthly Release for IICS (NA1, USW3, AP Southeast 1)
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 20:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 15:24 PDT
Update - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.

Updates to existing connectors:
Azure Data Lake Store Gen2
NetSuite
Snowflake Cloud Data Warehouse
Snowflake Cloud Data Warehouse V2
Box
Google BigQuery V2
Marketo V3
Ariba V2
Google Drive
Litmos

Updates to existing Packages:
SDKPatch
saas-xmetadataread
CDH6.1

Updates to existing Agent Services:

Process Server (Cloud Application Integration Service)

The Process Server update is being performed to correct defects. The update will be non-service affecting.

A defect with the JDBC_IC connector requires a Process Server restart on the agent. The Process Server service will show a new version with “Restart Required” status until it is restarted. The existing version will continue to run. Please restart the Process Server service at your convenience to take advantage of the update. This can be done by selecting the agent within the Administrator > Runtime Environment, selecting the Process Server service in the “Agent Service Start or Stop”, and then using the “Stop/Start” button to restart.
Sep 5, 19:39 PDT
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Sep 3, 19:07 PDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019
DaaS Emergency Maintenance - 7 September 2019
Completed - The scheduled maintenance has been completed.
Sep 7, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 04:00 PDT
Scheduled - Informatica DaaS Operations has scheduled an emergency maintenance window for this Saturday, September 7th between 4:00 AM PDT (11:00 UTC) and 4:30 AM PDT (11:30 UTC) to perform preventative hardware maintenance. We do not anticipate any disruptions, but there is the possibility that during this time there may be brief service interruptions to all Informatica DaaS products.

The Informatica DaaS Operations team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Sep 5, 15:03 PDT
← Incident History Powered by Statuspage
Additional Links
To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

Root Cause Analyses are available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.