Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

Advanced Serverless Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – EMEA Operational

Metadata Command Center – EMEA Operational

Cloud Data Marketplace – EMEA Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – Asia Pacific Operational

Metadata Command Center – Asia Pacific Operational

Cloud Data Marketplace – Asia Pacific Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS UK Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

Cloud Data Governance and Catalog – UK Operational

Metadata Command Center – UK Operational

Cloud Data Marketplace – UK Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Cloud Hosted Agent Operational

Operational Insights Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

B2B Gateway Operational

Operational Insights Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

B2B Gateway Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

IICS Australia Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

B2B Gateway Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Profiling Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog - USA Operational

Metadata Command Center - USA Operational

Cloud Data Marketplace - USA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Cloud Data Validation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

June 2022 Monthly release for EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, AP East 2 Azure pods, Australia Azure, EM Central 1 Azure and UK pods Jun 28, 09:00-11:00 PDT

This is the monthly connector, application and package release.

CDI Connectors Release Notes for June 2022 release:https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes.html

Connectors being updated:

SAP TableConnector

SAP Bapi

SAP BW Connector

SAP BW BEx Query

Amazon S3 v2

Amazon Redshift v2

MongoDB

Microsoft Dynamics 365 for Operations

Microsoft Dynamics 365 for Sales

Sharepoint Online

Marketo V3

Servicenow

Salesforce Analytics

Salesforce

OpenAir

Adobe Experience Platform

Zendesk V2

NetSuite V2

Google Big Query V2

Google Cloud Storage V2

OData Consumer

Databricks Delta

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

OData V2 Applications (Connector display name will change to OData V2 Protocol Writer)

Snowflake Cloud Data Warehouse V2

Analplan V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Micorsoft Azure Cosmos DB SQL API connector

Partner connectors being updated:

Anaplan V2

Domo

Google Sheets V2

GoogleDrive

GoogleBigTable

Packages being Updated:

CCI Agent

Connector Service

CCI Micro Service

Cloudera_6.1

Swagger Generator

Platform Services are being updated.

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Application Integration is being updated and there is no new package for Process Server.

If the org has SAP BAPI connector license, Process Server will be in “Restart required” state. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

API Microgateway is being updated.

Cloud Mass Ingestion Database and associated agent service for each are being updated.

Customer 360 and Reference 360 are being updated. (AP SouthEast 1, EM West 1)

During the June production deployment process, any Merge operation will fail to run. Please do not run Merge operations until all the services are deployed and the release updates are completed Only for (AP SouthEast 1, EM West 1,UK pods)

Product 360 is going to be introduced.
Posted on Jun 20, 11:56 PDT

Only Operational Insights for AP East 2, Australia Azure, EM Central 1 Jun 28, 11:00-13:00 PDT

This is regarding June 2022 Monthly release for Operational Insights.

Operational Insights are being updated.
Posted on Jun 20, 12:03 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - UK Jun 28, 21:00-23:00 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center are being updated with security and bug fixes.

All other services will remain operational
Posted on Jun 20, 12:57 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - IICS EM West 1 Services Jun 28, 21:00-23:00 PDT

June 2022 Monthly release for US West 5, US East 6, US West 3 Azure Services and Canada Central 1 Jun 28, 21:00-23:00 PDT

This is the monthly connector, application and package release.

CDI Connectors Release Notes for June 2022 release:https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes.html

Connectors being updated:

SAP TableConnector

SAP Bapi

SAP BW Connector

SAP BW BEx Query

Amazon S3 v2

Amazon Redshift v2

MongoDB

Microsoft Dynamics 365 for Operations

Microsoft Dynamics 365 for Sales

Sharepoint Online

Marketo V3

Servicenow

Salesforce Analytics

Salesforce

OpenAir

Adobe Experience Platform

Zendesk V2

NetSuite V2

Google Big Query V2

Google Cloud Storage V2

OData Consumer

Databricks Delta

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

OData V2 Applications (Connector display name will change to OData V2 Protocol Writer)

Snowflake Cloud Data Warehouse V2

Analplan V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Micorsoft Azure Cosmos DB SQL API connector

Partner connectors being updated:

Anaplan V2

Domo

Google Sheets V2

GoogleDrive

GoogleBigTable

Packages being Updated:

CCI Agent

Connector Service

CCI Micro Service

Cloudera_6.1

Swagger Generator

Platform Services are being updated.

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Application Integration is being updated and there is no new package for Process Server.

If the org has SAP BAPI connector license, Process Server will be in “Restart required” state. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

API Microgateway is being updated.

Operational Insights are being updated.

Cloud Mass Ingestion Database and associated agent service for each are being updated.
Posted on Jun 20, 12:35 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - IICS AP SouthEast 1 Services Jun 29, 21:00-23:00 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - USA Jun 29, 21:00-23:00 PDT

Change in pod IP addresses for IICS NA West1 Jul 5, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 5th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

75.2.30.109

99.83.225.209

New DR IP addresses to be added:

15.197.141.127

3.33.143.217

URL to test if the site is accessible:

https://na1-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here : https://knowledge.informatica.com/s/article/DOC-19332
Posted on Jun 20, 11:34 PDT

Change in pod IP addresses for IICS NA East 2 Jul 5, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 5th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

15.197.154.91

3.33.142.217

New DR IP addresses to be added:

52.223.60.75

35.71.183.222

URL to test if the site is accessible:

https://na2-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here : https://knowledge.informatica.com/s/article/DOC-19333
Posted on Jun 20, 11:38 PDT

DaaS scheduled Maintenance Window - 7 July 2022 Jul 7, 03:00-03:30 PDT

Informatica DAAS Operations is scheduling a maintenance window for Thursday July 7th (7/7/2022) for the purpose of replacing the expiring SSL certificate for all addressdoctor.com sites. The window will begin at 6:00AM EST (10:00AM UTC) and will last for no more than 30 minutes ending at 6:30AM EST (10:30AM UTC)

If your system requires that you have the "Public" part of our SSL certificate, please download this from the following link https://dqc.addressdoctor.com/ .

Hard downtime is not expected during this maintenance window, but customers might experience latency or other small-scale service disruptions.
Posted on Jun 24, 11:07 PDT

Change in pod IP addresses for IICS US East 4 Jul 8, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall.

This change will be effective as of 8th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

52.223.31.82

35.71.188.218

New DR IP addresses to be added:

75.2.108.98

99.83.218.242

URL to test if the site is accessible:

https://use4-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here : https://knowledge.informatica.com/s/article/DOC-19338
Posted on Jun 21, 10:30 PDT

Change in pod IP addresses for IICS US West 3 Jul 8, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall.

This change will be effective as of 8th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

15.197.133.102

3.33.137.242

New DR IP addresses to be added:

75.2.111.117

99.83.133.245

URL to test if the site is accessible:

https://usw3-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here : https://knowledge.informatica.com/s/article/DOC-19337
Posted on Jun 21, 10:27 PDT

July Major release for IICS NA West 1 Services Jul 10, 07:00-10:00 PDT

The Informatica Intelligent Cloud Services (IICS) July Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '22 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)

Please refer to our FAQ for any common issues or behavior changes (link: https://knowledge.informatica.com/s/article/IICS-Informatica-Cloud-July-2022-Major-Release-FAQ)

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

For more details for all services please refer the Whats New Guide (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)
Posted on Jun 27, 10:21 PDT

July Major release - IICS NA East 2 Services Jul 10, 07:00-10:00 PDT

July Major release - IICS AP SouthEast 1 Services Jul 10, 09:30-12:30 PDT

What's new guide on the july release : https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-ReleaseThe Informatica Intelligent Cloud Services (IICS) July Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '22 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)

Please refer to our FAQ for any common issues or behavior changes (link: https://knowledge.informatica.com/s/article/IICS-Informatica-Cloud-July-2022-Major-Release-FAQ)

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

For more details for all services please refer the Whats New Guide (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)
Posted on Jun 27, 10:35 PDT

July Major release - IICS US West 1 Azure Services Jul 10, 09:30-12:30 PDT

Change in pod IP addresses for IICS US West 5 Jul 15, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 15th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

75.2.67.68

99.83.232.232

New DR IP addresses to be added:

15.197.183.75

3.33.185.235

URL to test if the site is accessible:

https://usw5-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here : https://knowledge.informatica.com/s/article/DOC-19323
Posted on Jun 21, 10:33 PDT

Change in pod IP addresses for IICS US East 6 Jul 15, 07:00-08:00 PDT

As part of our continuous infrastructure improvement, Informatica Intelligent Cloud Services is reducing the number of IP addresses needed to be allowed in your company’s firewall. Please find the current list at the bottom for reference that will be replaced with the 4 IP addresses. (2 Primary and 2 DR)

With the new update, any new node additions in the future will not need additional IP addresses to be allowed on your firewall. This change will be effective as of 15th July 2022 for your pod.

The Identity Service, Package Dependency Manager, and other IICS Services (CDQ, CDP, CIH, etc..) IP addresses are not impacted by this change and should remain allowed. Please refer to the end of the document to find impacted IPs.

Please allow these IP addresses on your organization firewall avoid any service disruption.

New Primary IP Addresses to be added:

15.197.250.84

3.33.248.254

New DR IP addresses to be added:

15.197.138.66

3.33.131.206

URL to test if the site is accessible:

https://use6-testing.dm-us.informaticacloud.com/saas/public/mgmtapi/version

Link to the KB article is here https://knowledge.informatica.com/s/article/DOC-19324
Posted on Jun 21, 10:37 PDT

Past Incidents

Jun 27, 2022

Intermittent connectivity issue on NA East 2 for Cloud Application Integration

Resolved - We noticed an intermittent connectivity issue on NA East 2 POD for Cloud Application Integration between 13:26 UTC to 13:56 UTC. This may have impacted scheduled CAI process executions.
The issue is resolved, and we are monitoring it.
Jun 27, 17:30 PDT

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Issue with Runtime Environment in NA West 1 pod

Resolved - This incident has been resolved.
Jun 23, 20:09 PDT

Monitoring - A fix has been implemented for this issue and any new tasks and taskflows are being triggered fine.
Issue is resolved as of 6:15 PM PT.

There may be some tasks failing with "Another instance of the task is running". We are working on cleaning up such hung tasks and will update the status page once completed.
Please feel free to kill any hung tasks on your end and re-trigger.

All services are operating normally and we are monitoring the services.
Jun 23, 18:39 PDT

Update - The issue with Runtime Environment is resolved and they should be showing without any errors.

We are seeing some issues with tasks or taskflows starting or running. Tasks may have failed with "Another instance of the task is running". Taskflow triggers may have failed.
We are actively investigating the issue.

Next update at 6:30 PM PT.
Jun 23, 17:37 PDT

Identified - We identified an issue with Runtime Environments in NA West 1 pod starting 4:17 PM PT. Runtime Environment page may have shows "503 Service Unavailable" and Cloud Data Integration tasks may have failed.

We have implemented a fix for the issue at 4:39 PM PT.

We are monitoring the services and will keep the status page updated.
Jun 23, 17:02 PDT

Jun 22, 2022

Emergency maintenance for the B2B Gateway service on NA West 1 POD.

Completed - The scheduled maintenance has been completed.
Jun 22, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 12:01 PDT

Scheduled - B2B Gateway service will be unavailable on NA West 1 POD for approximately 30 minutes starting 12:00 Noon Pacific Time on Jun 22 2022 for an emergency maintenance activity.
Jun 22, 11:11 PDT

Jun 21, 2022

June 2022 Monthly release for US West 3, US East 4 and US West 1 GCP pods

Completed - The scheduled maintenance has been completed.
Jun 21, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 PDT

Scheduled - This is the monthly connector, application and package release.

CDI Connectors Release Notes for June 2022 release:https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes.html

Connectors being updated:

SAP TableConnector

SAP Bapi

SAP BW Connector

SAP BW BEx Query

Amazon S3 v2

Amazon Redshift v2

MongoDB

Microsoft Dynamics 365 for Operations

Microsoft Dynamics 365 for Sales

Sharepoint Online

Marketo V3

Servicenow

Salesforce Analytics

Salesforce

OpenAir

Adobe Experience Platform

Zendesk V2

NetSuite V2

Google Big Query V2

Google Cloud Storage V2

OData Consumer

Databricks Delta

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

OData V2 Applications (Connector display name will change to OData V2 Protocol Writer)

Snowflake Cloud Data Warehouse V2

Analplan V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Micorsoft Azure Cosmos DB SQL API connector

Partner connectors being updated:

Anaplan V2

Domo

Google Sheets V2

GoogleDrive

GoogleBigTable

Packages being Updated:

CCI Agent

Connector Service

CCI Micro Service

Cloudera_6.1

Swagger Generator

Platform Services are being updated.

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Application Integration is being updated and there is no new package for Process Server.

If the org has SAP BAPI connector license, Process Server will be in “Restart required” state. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

API Microgateway is being updated.

Operational Insights are being updated.

Cloud Mass Ingestion Database and associated agent service for each are being updated.

Customer 360 and Reference 360 are being updated (US East 4 Pod only)

Product 360 is going to be introduced.
Jun 13, 16:54 PDT

Jun 20, 2022

IICS July 2022 Major Release for IICS Sandbox (PRE-RELEASE) pod (7 AM - 12 PM PT)

Resolved - The Informatica Intelligent Cloud Services (IICS) July Major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our different products.

Please refer to our July '22 Community Article for select details into our new capabilities as well as the What’s New Guide PDF. (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)

Please refer to our FAQ for any common issues or behavior changes (link: https://knowledge.informatica.com/s/article/IICS-Informatica-Cloud-July-2022-Major-Release-FAQ)

Runtime Continuity: During the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; Cloud Data Integration jobs will continue to run. Please refer: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud_data_integration/blog/2020/03/30/iics-runtime-continuity-faq

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.
Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

For more details for all services please refer the Whats New Guide (link: https://knowledge.informatica.com/s/article/What-s-New-in-IICS-July-22-Major-Release?language=en_US)
Jun 20, 07:00 PDT

Jun 19, 2022

PostGreSql Connector package update on pods US West 5, US East 6, Canada Central 1 and US West 3 Azure pods

Completed - The scheduled maintenance has been completed.
Jun 19, 22:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:30 PDT

Scheduled - We will be pushing an update for CDI PostGreSql connector package on US West 5, US East 6, Canada Central 1, US West 3 Azure.

This is a ZDT activity and will not have impact on running jobs.
The PostGreSql connector package will be upgraded.

If you have proxy setup on agent, please refer to KB for additional steps:
https://knowledge.informatica.com/s/article/PostgreSQL-Driver-Failure-while-trying-to-establish-connection-to-proxy-service
Jun 16, 17:43 PDT

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Emergency maintenance on B2B Gateway service on NA WEST 1 pod.

Completed - The scheduled maintenance has been completed.
Jun 17, 16:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 16:00 PDT

Scheduled - B2B Gateway service will be unavailable on NA POD1 for approximately 15 minutes starting 4:00 PM PT on Jun 17 2022 for a maintenance activity
Jun 17, 15:54 PDT

Upcoming Maintenance patch to NA West 1, NA East 2 and US West 1 Azure for Cloud Data Integration

Completed - The scheduled maintenance has been completed.
Jun 17, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 05:30 PDT

Scheduled - We are applying maintenance patch to NA West 1, NA East 2 and US West 1 Azure POD. This is a zero down time update and there should be no impact to task executions.
Jun 17, 04:17 PDT

Jun 16, 2022

June 2022 Monthly release for NA West 1, NA East 2 and and US West 1 Azure Services

Completed - The scheduled maintenance has been completed.All executions should continue normally.
Jun 16, 00:21 PDT

Update - Scheduled maintenance is currently in progress. We are currently experiencing some performance delays during our update and the maintenance will continue for another 90 minutes or until it is complete. This is a Zero Downtime Activity, so there should be no visible impact to your environment.
Jun 15, 22:56 PDT

In progress - Scheduled maintenance is currently in progress.
Jun 15, 21:01 PDT

Scheduled - This is the monthly connector, application and package release.

CDI Connectors Release Notes for June 2022 release:https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes.html

Connectors being updated:

SAP TableConnector

SAP Bapi

SAP BW Connector

SAP BW BEx Query

Amazon S3 v2

Amazon Redshift v2

MongoDB

Microsoft Dynamics 365 for Operations

Microsoft Dynamics 365 for Sales

Sharepoint Online

Marketo V3

Servicenow

Salesforce Analytics

Salesforce

OpenAir

Adobe Experience Platform

Zendesk V2

NetSuite V2

Google Big Query V2

Google Cloud Storage V2

OData Consumer

Databricks Delta

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

OData V2 Applications (Connector display name will change to OData V2 Protocol Writer)

Snowflake Cloud Data Warehouse V2

Analplan V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Micorsoft Azure Cosmos DB SQL API connector

Partner connectors being updated:

Anaplan V2

Domo

Google Sheets V2

GoogleDrive

GoogleBigTable

Packages being Updated:

Agentcore package is being updated during this maintenance for NA West 1, NA East 2.

CCI Agent

Connector Service

CCI Micro Service

Cloudera_6.1

Swagger Generator

Platform Services are being updated.

Cloud Data Integration is being updated.

Cloud Data Integration - Elastic is being updated.

Cloud Application Integration is being updated and there is no new package for Process Server.

If the org has SAP BAPI connector license, Process Server will be in “Restart required” state. This means that there is no immediate restart of the Process Server on your agent but will be needed within the next 7 days post upgrade, to let you choose the time window that works well for you. In case, you do not restart the Process Server yourself, there will be an automatic restart post 7-day grace expiry

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

API Microgateway is being updated.

Operational Insights are being updated.

Cloud Mass Ingestion Database and associated agent service for each are being updated.
Jun 6, 17:47 PDT

Jun 15, 2022

MDM.Next IICS AWS APSE is down

Resolved - The incident has been resolved.
Downtime started at 4:14 PM and ended on 5:24 PM IST
Jun 15, 05:07 PDT

Monitoring - Ran the tests and so far things look good.
Jun 15, 05:04 PDT

Update - We are continuing to investigate this issue.
Jun 15, 04:51 PDT

Update - We are continuing to investigate this issue.
Jun 15, 04:49 PDT

Investigating - Production Incident has caused an outage on APSE pod. MDM Services are not available
Jun 15, 04:46 PDT

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.