Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Databases ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Customer 360 ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector updates:
Adobe Experience Platform
Google Analytics
Google BigQuery V2
Mongodb
Odata Consumer
RESTSwaggerGenerator
Sharepoint Online
SAP ODP Extractor
SAP ADSO Writer
SAP BW
SAPTableConnector
Xactly
AnaplanV2
BirstCloud Connect
AdaptiveInsight
GoogleDrive
GoogleSheet
GooglePubSub
GoogleBigTable
Ultipro

Packages and Agent Services being updated:
StructureDiscovery
Mass Ingestion
Streaming Ingestion
Database Ingestion

Cloud Application Integration is being updated with some defect fixes.
Process Server is not being updated.

The following applications are being also being updated during this maintenance:
Structure Discovery
Streaming Ingestion
Database Ingestion
B2B Gateway (NA West 1, US EAST 2 only)
Cloud Data Integration-Elastic

Release notes for all the above updates will be available right after the release.
Posted on Nov 25, 12:49 PST
Past Incidents
Dec 2, 2020

No incidents reported today.

Dec 1, 2020
Completed - The scheduled maintenance has been completed.
Dec 1, 04:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 04:30 PST
Scheduled - We are performing a maintenance on API Gateway on US East 4 on 12/1 at 4:30 AM PT.
During this deployment, API Manager and API Portal UI will be unavailable for up to 1 minute.
API Gateway will work as usual (and all Managed API invocations will be served).
Nov 30, 13:15 PST
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 01:19 PST
Update - We are still experiencing an issue with Operational Insights service in US East 2, US East 4 and US East 6 pods.
The issue is isolated to the underlying AWS service, it is experiencing an outage causing the Operational Insights alerts to be impacted.

Impact: There may be data collection loss in Operational Insights.
Analytics charts for Agent Stats/Up Time, PowerCenter, Node stats will not show latest data.

We are actively working on the issue and will keep you updated.

All other services are operating normally. This does NOT impact any task/process executions.
Nov 25, 11:42 PST
Identified - We are experiencing an issue with Operational Insights service in US East 2, US East 4 and US East 6 pods.

There may be data collection loss in Operational Insights.
Analytics charts for Agent Stats/Up Time ,PowerCenter, Node stats will not show latest data.

We are actively working on the issue and will keep you updated.

All other services are operating normally.
Nov 25, 07:49 PST
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - This incident has been resolved.
Nov 21, 00:16 PST
Update - We are continuing to monitor for any further issues.
Nov 21, 00:16 PST
Monitoring - NA West 1 pod - CAI scheduled processes may not have fired between 3:16 PM PT - 5:13 PM PT.
(20-Nov-2020 23:16 UTC to 21-Nov-2020 01:13 UTC)

The issue has been identified and a fix has been implemented. Processes are firing as scheduled since 5:13 PM PT.

All other services are operating normally.
Nov 20, 17:25 PST
Resolved - This incident has been resolved.
Nov 21, 00:15 PST
Monitoring - NA West 1 pod- Some scheduled Cloud Data Integration tasks and taskflows did not fire around 3 AM PT and 8 AM PT on 18th Nov.
The next scheduled run of the tasks/taskflows would have fired fine.

The issue was identified and a fix has been deployed for the same.
We are monitoring the scheduler service.

All other services continue to operate normally.
Nov 18, 17:31 PST
Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 PST
Scheduled - An urgent server side patch to enhance logging on the IICS NA West 1 server is being deployed from 11:00 PM PT - 12:00 AM PT. This is not a customer facing nor impacting maintenance. We apologize for the short notice. This is a rolling patch that has no impact to running jobs.
Nov 19, 22:04 PST
Nov 19, 2020
Resolved - This incident has been resolved. Please contact Informatica Global Customer support for any queries.
Nov 19, 21:40 PST
Investigating - we are observing that OI Agents & Data collector app are failing to publish data from USE Pod. Please note that there may be data collection loss due to this increased error rates from AWS API’s.

We are currently investigating the issue and will keep posted.
Nov 19, 21:18 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 12:00 PST
Scheduled - We will be updating a database entry for an issue being faced by a B2B customer. This will be a rolling update and should not impact any B2B customers.

This is ONLY for B2B Gateway on IICS US East 6.
Nov 19, 11:55 PST
Nov 18, 2020