Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Operational Insights   ? Operational
Cloud Integration Hub   Operational
IICS NA East 2 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
IICS USW3 West 3 Services Operational
Platform Services   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
IICS EM West 1 Services Operational
Platform Services   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Informatica Cloud Services Operational
Informatica Cloud Services   Operational
ICS - Cloud Data Integration   ? Operational
Cloud Application Integration   ? Operational
Cloud Integration Hub   ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar   ? Operational
Cloud Address Verification — EMEA   ? Operational
Cloud Address Verification — USA   ? Operational
Cloud Email Verification — EMEA   ? Operational
Cloud Email Verification – USA   ? Operational
Cloud Phone Verification – EMEA   ? Operational
Cloud Phone Verification – USA   ? Operational
Cloud Address Verification Batch Jobs – EMEA   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2018

No incidents reported today.

Jun 24, 2018

No incidents reported.

Jun 23, 2018
Completed - The scheduled maintenance has been completed.
Jun 23, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 PDT
Scheduled - The purpose of this notification is to inform our customers of upcoming system maintenance on Saturday, June 23rd, 2018 between 4:00 AM PDT (11:00 UTC) and 5:00 AM PDT (12:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.
As part of this maintenance TLS 1.0 will be disabled on our European endpoints, and SNI (an extension of TLS) will be enabled. This is the same change that was implemented on the US endpoints in May 2018. Please note the following:
• This only affects the API endpoints on servers physically located in Europe. Those URLs all start with "eu" - for instance: eu-ws.informaticadaas.com. If you are not using the European endpoints you will not be affected by these changes.
• If you connecting over HTTP, you will not be affected by these changes. It only affects HTTPS connections.
• If you are connecting over HTTPS you need to make sure you are using TLS 1.1 or TLS 1.2 and are compatible with SNI.
• If you do need to implement changes to your system, you may apply those updates at any time. Our production systems already support TLS 1.1 and 1.2.

Please take a proactive approach today to ensure your computing environments can communicate with Informatica DaaS environments using either TLS 1.1 or TLS 1.2 and SNI prior to the due date listed above. If you have any questions or concerns about upgrading or just want to test connectivity If you have any questions, please contact us through Global Customer Support at 1-877-INFAHELP from the US, or worldwide click here.
Jun 12, 12:47 PDT
Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018
Postmortem - Read details
Jun 21, 15:26 PDT
Resolved - After monitoring, we have not encountered any new issues. Once an RCA is available we will post as a post mortem on this incident.
Jun 17, 21:21 PDT
Monitoring - There was an issue with a network device. We have failed over to a secondary route and all services appear to be operating normally as of 3:00 PM PT (10:00 PM GMT). We are actively monitoring the site.
Jun 17, 15:16 PDT
Investigating - From 1:50 PM -2:00 PM PT (8:50 PM-9:00 PM GMT) Informatica ICS APP & APP3 pods experienced an interruption in service and were down. They were brought up at 2:00 PM PT (9:00 PM GMT) but we are still experiencing performance degradation. We are currently working on identifying the root cause currently. Since logins for APP2 go through APP, APP2 may also experience login failures.
Jun 17, 15:04 PDT
Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018
Completed - The scheduled maintenance has been completed.
Jun 14, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 16:01 PDT
Scheduled - On Thursday June 14, 2018, 04:00 PM – 05:00 PM PT (11:00 PM – 12:00 AM GMT) we will be updating our security certificate for Informatica Cloud.

This applies to APP2 and APP3 pods only. It does NOT apply to APP, as APP has already been updated.

The following pods are being updated:

APP2.informaticacloud.com
APP3.informaticacloud.com

There will be no downtime and for most customers the update will be seamless. If you are using RunaJob and require a certificate, or using any other applications that doesn’t use the secure agent’s Java directory, and requires a certificate, you need to update the new certificate in the java location you are using.

The following KB has the certificate and detailed instructions, and it can be updated as early as today, in addition to any certificates you currently have. You should not remove any existing certificates, until the update is complete on June 14. After the completion you may remove the old certificate if you desire.

https://kb.informatica.com/howto/6/Pages/21/531770.aspx
Jun 8, 16:11 PDT
Jun 13, 2018
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:00 PDT
Scheduled - This is the monthly patch, connector, application and package release for IICS (Not ICS). During this time we will update connectors, applications (ICAI), packages and patches as required.

As of Spring '17 our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period. Release Notes: https://network.informatica.com/events/1382

There is NO ICAI update this month.

New connectors:

1.Zendesk V2
2.Microsoft Azure Data Lake Store V3
3.Microsoft Azure Cosmos DB SQL API

Updates to existing connectors and packages:

1.FileProcessor
2.Coupa V2
3.Eloqua-Bulk API
4.Amazon S3 v2
5.Amazon Redshift V2
6.Google Big Query
7.NetSuite V2
8.Jira
9.Microsoft Dynamics 365 for Sales
10Hive Connector
11.Netezza
12.Microsoft Azure Blob Storage V3
13.Microsoft Azure Data Lake Store V2
14.ServiceNow
15.AnaplanV2
16.CallidusCloud Badgeville
17.MicrosoftDynamicsConnector
18.SDKPatch
19.CCI Microservice


• API Management
o API Portal Analytics dashboard
o Swagger API interaction
Jun 5, 10:02 PDT
Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.