Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Operational Insights   ? Operational
Cloud Integration Hub   Operational
IICS NA East 2 Services Operational
Platform Services   ? Operational
Cloud API Manager   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
IICS US West 3 Services Operational
Platform Services   ? Operational
Cloud Application Integration   ? Operational
Cloud Data Integration   Operational
Cloud API Manager   Operational
Cloud Integration Hub   Operational
IICS US East 4 Services Operational
Platform Services   Operational
Cloud Data Integration   Operational
Cloud Application Integration   Operational
Cloud API Manager   Operational
Cloud Integration Hub   Operational
IICS EM West 1 Services Operational
Platform Services   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
Cloud API Manager   Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services   ? Operational
Cloud API Manager   Operational
Cloud Application Integration   Operational
Cloud Data Integration   Operational
Cloud Integration Hub   Operational
Informatica Cloud Services Operational
Informatica Cloud Services   Operational
ICS - Cloud Data Integration   ? Operational
Cloud Application Integration   ? Operational
Cloud Integration Hub   ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar   ? Operational
Cloud Address Verification — EMEA   ? Operational
Cloud Address Verification — USA   ? Operational
Cloud Email Verification — EMEA   ? Operational
Cloud Email Verification – USA   ? Operational
Cloud Phone Verification – EMEA   ? Operational
Cloud Phone Verification – USA   ? Operational
Cloud Address Verification Batch Jobs – EMEA   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The purpose of this notification is to inform our customers of upcoming system maintenance on Saturday, October 27th, 2018 between 7:00 AM EDT (11:00 UTC) and 8:00 AM EDT (12:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The Informatica DaaS Operations team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Oct 18, 07:49 PDT
We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Summer ’18 on October 27, 2018, 8:00 PM - 10:00 PM PT (3:00 AM - 5:00 AM, Oct 28, GMT) on IICS AP Southeast1 Pod.
During this time all services will be unavailable

What's new in IICS Summer ‘18?
The Informatica Intelligent Cloud Services (IICS) Summer 2018 release is a significant step forward in accelerating the multi-cloud hybrid journey for our customers. This release offers several new capabilities that address key data challenges that businesses are facing today.

These capabilities span three key themes: expanded integration patterns, platform and hybrid capabilities including global infrastructure support and expanded connectivity, and ecosystems.

For more details on the release and the "What's New" guide please view our community article here: https://network.informatica.com/docs/DOC-17886
Posted on Oct 19, 23:03 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 23:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Summer ’18 on October 27, 2018 8:00 PM - 10:00 PM PT (3:00 AM - 5:00 AM, Oct 28, GMT) on IICS EM West 1 Pod. During this time all services will be unavailable

What's new in IICS Summer ‘18?
The Informatica Intelligent Cloud Services (IICS) Summer 2018 release is a significant step forward in accelerating the multi-cloud hybrid journey for our customers. This release offers several new capabilities that address key data challenges that businesses are facing today.

These capabilities span three key themes: expanded integration patterns, platform and hybrid capabilities including global infrastructure support and expanded connectivity, and ecosystems.

For more details on the release and the "What's New" guide please view our community article here: https://network.informatica.com/docs/DOC-17886
Oct 11, 20:48 PDT
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018
Resolved - The issue has been resolved as of 18:08 UTC today (Oct 22 2018)
Oct 22, 16:05 PDT
Update - We are continuing to monitor for any further issues.
Oct 19, 06:26 PDT
Monitoring - Starting on Monday October 15th, 2018 at 3:00 PM EST, DaaS Operations began receiving monitoring alerts for high CPU usage on our gateway servers. These CPU spikes, which lasted roughly 45 minutes, caused severe performance degradation across all our products and continues to sporadically affect our customers in the form of brief time out errors. At this time, DaaS Operations Engineers are actively monitoring the situation to determine root cause and will advise our customers as soon as more information is available.
Oct 18, 12:51 PDT
Oct 21, 2018

No incidents reported.

Oct 20, 2018
Resolved - The scheduler is now back to normal and all jobs are running.
Oct 20, 18:44 PDT
Update - We are continuing to monitor for any further issues.
Oct 20, 18:35 PDT
Monitoring - The scheduler service has been restored. We are currently monitoring the system.
Oct 20, 18:23 PDT
Update - As of 6:15 PM PT we are still investigating the cause of the scheduler. We will continue to provide updates here.
This ONLY impact IICS NA West 1. If you org is on another pod you will not be impacted.
Oct 20, 18:18 PDT
Investigating - The NA West 1 scheduler is down. We are currently investigating the issue.
Oct 20, 17:38 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 PDT
Verifying - The upgrade has been completed. We are currently monitoring the systems. If you have a blackout set, you can remove it now. The scheduler has been started.
Oct 20, 10:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Summer ’18 on Saturday October 20, 7:00 AM -11:00 AM PT (2:00 PM - 6:00 PM GMT). This is for IIICS US East 4 Pod only. During this time all services will be unavailable.

What's new in IICS Summer ‘18?
The Informatica Intelligent Cloud Services (IICS) Summer 2018 release is a significant step forward in accelerating the multi-cloud hybrid journey for our customers. This release offers several new capabilities that address key data challenges that businesses are facing today.

These capabilities span three key themes: expanded integration patterns, platform and hybrid capabilities including global infrastructure support and expanded connectivity, and ecosystems.

For more details on the release and the "What's New" guide please view our community article here: https://network.informatica.com/docs/DOC-17886
Oct 19, 22:55 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 11:00 PDT
Verifying - The upgrade has been completed. We are currently monitoring the systems. If you have a blackout set, you can remove it now. The scheduler has been restarted.
Oct 20, 10:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 19, 22:50 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Summer ’18 on Saturday October 20, 7:00 AM -11:00 AM PT (2:00 PM - 6:00 PM GMT). This is for IICS USW3 West 3 Pod. During this time all services will be unavailable.

What's new in IICS Summer ‘18?
The Informatica Intelligent Cloud Services (IICS) Summer 2018 release is a significant step forward in accelerating the multi-cloud hybrid journey for our customers. This release offers several new capabilities that address key data challenges that businesses are facing today.

These capabilities span three key themes: expanded integration patterns, platform and hybrid capabilities including global infrastructure support and expanded connectivity, and ecosystems.

For more details on the release and the "What's New" guide please view our community article here: https://network.informatica.com/docs/DOC-17886
Oct 11, 20:38 PDT
Oct 18, 2018
Postmortem - Read details
Oct 22, 06:57 PDT
Resolved - As of 17:05 UTC Informatica Cloud Application Integration (ICRT) has been restored and is operating normally.
A postmortem report will be published once the root cause analysis is completed.
Oct 18, 10:47 PDT
Monitoring - As of 17:05 UTC, the service is returning to normal operational status.
We are currently monitoring the services and will provide a status update in about 1 hour, at 18:15 UTC
Oct 18, 10:13 PDT
Investigating - Informatica Cloud Real Time Integration (ICRT) is experiencing issues.
We apologize for any inconvenience this is causing. More updates to follow.
Oct 18, 09:38 PDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018
Completed - The Summer '19 Upgrade is complete. The IICS NA East 2 issue with editing and creating schedules is resolved. All services are running normally after the upgrade of IICS NA West 1 and IICS NA East 2. We will post an RCA as a post-mortem to this incident regarding the upgrade delay.
Oct 13, 16:20 PDT
Update - IICS NA East 2 Summer'18 Upgrade has been completed successfully as of 3:30 PM PT.
Scheduled tasks are now running. We are currently facing an issue with saving new and updating existing schedules, and we are actively working to restore this functionality.

We thank you for your patience during the extended upgrade period.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 15:41 PDT
Verifying - IICS NA East 2 Summer'18 Upgrade has been completed successfully as of 3:30 PM PT.
Scheduled tasks are now running. We are currently facing an issue with saving new and updating existing schedules, and we are actively working to restore this functionality.

We thank you for your patience during the extended upgrade period.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 15:41 PDT
Update - IICS NA2 Summer '18 Upgrade is being finalized currently. We are working on getting all services generally available.
If you see the Agents are up and running, please feel free to run the jobs manually.
We will keep you posted as soon as the environment is fully operational.

Thank you for your patience.

The current ETA for completion is 3:00 PM PST.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 14:37 PDT
Update - IICS NA2 Summer '18 Upgrade is still in progress. We are working on fixing an agent connectivity issue seen with some orgs. We will keep you posted as soon as the environment is upgraded and available.
Thank you for your patience.

The current ETA for completion is 2:30 PM PST.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 13:29 PDT
Update - IICS NA2 Summer '18 Upgrade is still in progress. We have completed the upgrade of most services and they are in the process of coming up.
We appreciate your cooperation.

The current ETA for completion is 1:30 PM PST.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 13:00 PDT
Update - IICS NA2 Summer '18 Upgrade is still in progress, we are actively working on getting all services upgraded.
The current ETA for completion is 1 PM PST.

Apologies for any inconvenience caused.

NA1 was upgraded as scheduled and is fully Operational.
Oct 13, 12:28 PDT
Update - IICS NA2 Upgrade is still in progress, we are finalizing the upgrade of all components.
The current ETA for completion is 12:30 PM PST.
We appreciate your patience.

Again, IICS NA1 is upgraded and is fully operational.
Oct 13, 11:41 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 13, 11:02 PDT
Update - IICS NA2 Upgrade is taking longer than expected. We are working actively on the upgrade.
We will keep you posted on further updates. The current ETA for completion is 11:45 AM PST

Again, IICS NA1 is upgraded and is fully operational.
Oct 13, 11:01 PDT
Update - IICS NA West 1 scheduler has been started and is complete. If you are on NA West 1 and have a blackout period you can remove it now.
IICS NA East 2 is still in the process of being upgraded and is still under maintenance.
Oct 13, 10:36 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 13, 07:57 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Summer ’18 on Saturday October 13, 7:00 AM -11:00 AM PT (2:00 PM - 6:00 PM GMT). This is for IICS NA West 1 and IICS NA East 2 Pods only. During this time all services will be unavailable.

What's new in IICS Summer ‘18?
The Informatica Intelligent Cloud Services (IICS) Summer 2018 release is a significant step forward in accelerating the multi-cloud hybrid journey for our customers. This release offers several new capabilities that address key data challenges that businesses are facing today.

These capabilities span three key themes: expanded integration patterns, platform and hybrid capabilities including global infrastructure support and expanded connectivity, and ecosystems.

For more details on the release and the "What's New" guide please view our community article here: https://network.informatica.com/docs/DOC-17886
Oct 11, 20:12 PDT
Resolved - Scheduled Database Maintenance on USE4 pod planned between 7 AM PST - 7:40 AM PST went longer than expected.

The maintenance was completed at 8:15 AM PST.
Oct 13, 08:15 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 07:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:00 PDT
Scheduled - IICS USW3 West 3 and US East 4 Pods are undergoing database maintenance on Saturday October 13, 7:00 AM - 7:40 AM PT (2:00 PM - 2:40 PM GMT). During this time services will be impacted and login will not be available. This will impact IICS and ICAI services.
Oct 11, 20:34 PDT
Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.