Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Integration At Scale ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Reference 360 Operational
Reference 360 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:46 PDT
This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Posted on Sep 5, 19:47 PDT
Past Incidents
Nov 22, 2019

No incidents reported today.

Nov 21, 2019
Resolved - We identified an issue with the LDAP connector that can cause issues in the number fields fetched for certain LDAP servers.
The fix for this issue has been applied on the pods: US West 1, US East 2, US West 3, EM West 1, AP Southeast 1.

There was no downtime for this activity. No action is required.
Nov 21, 14:00 PST
Resolved - The issue is resolved and customers should no longer face any issues in accessing their mappings. Please reach out to Informatica Global Customer Support for any further queries.
Nov 21, 07:58 PST
Monitoring - The issue has been resolved from our end, you should be able to load the mappings successfully. We will still continue to monitor from our end.

If you have any queries, please contact Informatica Global Customer Support
Nov 21, 06:41 PST
Update - We are continuing to investigate this issue.
Nov 21, 05:54 PST
Update - We are continuing to investigate this issue.
Nov 21, 05:32 PST
Investigating - During our monitoring we have identified that there are some customers who face latency in the loading up of IICS mappings page. We are aware of this issue and and investigating this on priority.
Please await further updates from us. If you have any queries, please contact Informatica Global Customer Support
Nov 21, 05:22 PST
Nov 20, 2019
Completed - The scheduled maintenance has been completed.
Nov 20, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 14:00 PST
Scheduled - We have identified an issue with Japanese locale machines which can cause job failures and are applying a patch today at 2PM PT.
There is no impact on existing data integration jobs or application integration processes.
Scheduled jobs and processes will continue to run as expected. No action is required.
Nov 20, 11:35 PST
Nov 19, 2019
Completed - IICS AP Southeast 1 pod has been successfully upgraded to Fall '19. The scheduler was started at approximately 1:30 PM PT.
Nov 19, 13:38 PST
Update - IICS AP Southeast 1 pod has been successfully upgraded to Fall '19. The scheduler was started at approximately 1:30 PM PT.
Nov 19, 13:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:00 PST
Scheduled - We are pleased to announce the Informatica Intelligent Cloud Services (IICS) Fall 2019 release.

What's new in IICS Fall 2019?
The IICS Fall 2019 release offers several new capabilities that include integration patterns, expanded connectivity, and platform functions.
For more details please refer this community post: https://network.informatica.com/docs/DOC-18363

Documentation links:
https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/upgrading-to-fall-2019/preparing-for-the-upgrade.html

Fall 2019 upgrade FAQ is here:
https://network.informatica.com/docs/DOC-18422
Nov 18, 10:53 PST
Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019
Completed - IICS NA East 2 and IICS US West 3 Pods have been successfully upgraded to Fall '19. The schedulers were started at approximately 9:30 PM PT.

For any issue please see our FAQ: https://network.informatica.com/docs/DOC-18422
For release notes and What's New see: https://network.informatica.com/docs/DOC-18363
Nov 16, 21:54 PST
Update - IICS NA East 2 is complete. All services are operational and upgraded.
Nov 16, 21:46 PST
Update - We are continuing to verify the maintenance items.
Nov 16, 21:39 PST
Update - We are continuing to verify the maintenance items.
Nov 16, 21:39 PST
Update - CAI services are completed and up and running normally.
Nov 16, 21:37 PST
Verifying - The Schedulers on IICS NA East 2 and IICS US West 3 have been started as of 9:20 PM PT. We are currently verifying and validating. Jobs that are scheduled will resume running per their schedules.
Nov 16, 21:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 PST
Scheduled - We are pleased to announce the Informatica Intelligent Cloud Services (IICS) Fall 2019 release.

What's new in IICS Fall 2019?
The IICS Fall 2019 release offers several new capabilities that include integration patterns, expanded connectivity, and platform functions.
For more details please refer this community post: https://network.informatica.com/docs/DOC-18363

Documentation links:
https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/upgrading-to-fall-2019/preparing-for-the-upgrade.html

Fall 2019 upgrade FAQ is here:
https://network.informatica.com/docs/DOC-18422
Nov 7, 15:20 PST
Completed - The scheduled maintenance has been completed.
Nov 16, 10:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 PST
Scheduled - Informatica Reference 360 Operations will be performing system maintenance on Saturday, November 16, 2019 between 6:00 AM PDT and 10:00 AM PDT. During this time Reference 360 will be down.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Nov 12, 12:15 PST
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:00 PST
Scheduled - Informatica DaaS Operations will be performing system maintenance on Saturday, November 16th, 2019 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products.

The team will make every effort to minimize any disruptions. If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Nov 4, 10:21 PST
Nov 15, 2019

No incidents reported.

Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 PST
Scheduled - The data centers hosting the Informatica Address Verification solutions will be updated to include all the new capabilities of Informatica Address Verification release 5.16 on November 14, 2019 between 2:00 AM PT - 10:00 AM PT (10:00 -18:00 GMT).

Refer to the Informatica Address Verification (On-Premises) Release Notes for details on all the new capabilities.

How will this impact me?
The scheduled maintenance will have no impact on the availability of the Address Verification services. Your Address Verification processes will continue to run as normal.
Action Required:
There is no action required on your part.

Contact :
If you experience any problems during or after this maintenance please contact Informatica Global Customer Support.
Oct 29, 14:13 PDT
Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:01 PST
Scheduled - The data centers hosting Reference 360 will be updated between November 13, 2019 between 8:00 PM PST - 10:00 PM PST.

During scheduled maintenance will have no impact on the availability of Reference 360 and there is no action required on your part.

If you experience any problems during or after this maintenance please contact Informatica Global Customer Support.
Nov 13, 16:40 PST
Nov 12, 2019
Resolved - USE6 was down and services were impacted during this time. All services have been restored and are currently operating normally.
Nov 12, 15:00 PST
Nov 11, 2019
Resolved - This issue has been resolved now.
Nov 11, 21:34 PST
Update - We are continuing to investigate this issue.
Nov 11, 21:14 PST
Investigating - We are facing an intermittent authentication issue with Salesforce while triggering Processes in CAI through Salesforce Outbound Messaging if an IICS organization is mapped to multiple salesforce orgs. Currently we are investigation the issue.
Nov 11, 21:09 PST
Resolved - This incident has been resolved.
Nov 11, 16:30 PST
Monitoring - A fix has been implemented and we are monitoring the process
Nov 11, 09:22 PST
Investigating - It is currently not possible to upload files for processing via the Address Verification DQC, we are working on a resolution.
Nov 11, 07:33 PST
Resolved - The issue has been confirmed resolved.
Nov 11, 07:58 PST
Update - We are continuing to monitor for any further issues.
Nov 11, 07:24 PST
Monitoring - We identified ICAI scheduler issue in POD4/USE4 between 13:01 to 13:52 GMT. This may have caused scheduled tasks not triggered during this interval. Scheduler service is operational again. We are monitoring the environment.
Customers can reach out to Global customer support for any further queries.
Nov 11, 07:23 PST
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Resolved - This incident has been resolved.
Nov 9, 23:05 PST
Update - We are continuing to work on a fix for this issue.
Nov 9, 23:03 PST
Update - Data Quality on NA West 1 is operational
Nov 9, 20:41 PST
Update - We are continuing to work on a fix for this issue.
Nov 9, 20:12 PST
Identified - The Cloud Data Quality and profiling upgrade is still under maintenance. All other services are upgraded and up and running.
Nov 9, 20:08 PST
Completed - Fall '19 has been successfully completed on IICS NA1 West 1 and IICS EM West 1.
Nov 9, 19:38 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 19:30 PST
Update - IICS NA West 1 upgrade is complete. We are still validating IICS EM West 1.

Release notes can be found here: https://network.informatica.com/docs/DOC-18363
Nov 9, 19:27 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 17:00 PST
Update - IICS Fall 19 Upgrade time window changed to 3 hours (from 4 hours)
Nov 4, 15:10 PST
Scheduled - We are pleased to announce the Informatica Intelligent Cloud Services (IICS) Fall 2019 release.

What's new in IICS Fall 2019?
The IICS Fall 2019 release offers several new capabilities that include integration patterns, expanded connectivity, and platform functions.
For more details please refer this community post: https://network.informatica.com/docs/DOC-18363

Documentation links:
https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/new-features-and-enhancements.html

https://docs.informatica.com/integration-cloud/cloud-data-integration/current-version/what-s-new/upgrading-to-fall-2019/preparing-for-the-upgrade.html

Fall 2019 upgrade FAQ is here:
https://network.informatica.com/docs/DOC-18422
Oct 30, 17:44 PDT
Nov 8, 2019

No incidents reported.