Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS US West 5 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Hosted Agent ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
B2B Gateway Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Hosted Agent Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Reference 360 ? Operational
Customer 360 ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Cloud Hosted Agent ? Operational
IICS US West 3 Azure Services Operational
Platform Services ? Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
B2B Gateway Operational
IICS EM Central 1 Azure Services Operational
Platform Services Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
IICS AP East 2 Azure Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Governance Catalog & Quality Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Cloud Data Governance and Catalog Operational
Metadata Command Center Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
IICS Sandbox (PRE-RELEASE) Operational
All Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.
FAQ for common issues: https://network.informatica.com/docs/DOC-19242

Cloud Data Integration – Elastic is being updated.

Reference 360 and Customer 360 are being updated (AP SouthEast 1 pod).
Posted on Sep 22, 21:39 PDT
This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.
FAQ for common issues: https://network.informatica.com/docs/DOC-19242

Cloud Data Integration – Elastic is being updated (US West 5, Canada Central 1 pods)
Posted on Sep 22, 21:43 PDT
External SSL certificate for Operational Insights in NA West 1, NA East 2, US West 3, US East 4, US West 5, US East 6, EM West 1, AP SouthEast 1 pods is being renewed during this maintenance.

There will be no downtime for this activity, however there can be a small network glitch for a few seconds at the time of renewal.
Posted on Sep 17, 16:25 PDT
Update - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Aug 4, 05:39 PDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 4, 05:34 PDT
Scheduled - Please note the new date for this maintenance: November 11, 2021

To help ensure the security of your data, unencrypted HTTP access was disabled for all DaaS endpoints on June 30, 2021. However, this change was temporarily reverted and insecure HTTP connections are possible again until November 11, 2021. Starting on that date all connections to DaaS endpoints must use HTTPS. All connection attempts using HTTP will be rejected. You should review the endpoint URLs you are using when calling DaaS services to make sure that they begin with HTTPS. For example:

https://ws.strikeiron.com/StrikeIron/EmailVerify7/EmailVerification
https://validator5.addressdoctor.com/Webservice5/v4/AddressValidation.asmx

If the above URLs started with http:// they would no longer be able to connect as of November 11.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Jul 8, 05:27 PDT
Past Incidents
Sep 27, 2021
Completed - The scheduled maintenance has been completed.
Sep 27, 00:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 PDT
Scheduled - The Process Engine Secure Agent package uses Informatica’s own self-signed localhost certificate, which is also imported into the ae.cacert (truststore) and ae.keystore (keystore) files. The localhost certificate will expire on Monday, September 27, 2021. After the expiry date, you will encounter an issue if you have set the key-alias and keystore options to use the default localhost configuration.

Please note, this is only applicable if you are using process server with Informatica's self signed localhost certificate.
Kindly refer the following article to get more details:
https://network.informatica.com/docs/DOC-19267
Sep 14, 07:12 PDT
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 01:10 PDT
Monitoring - The issue has been resolved and we are currently monitoring the results.
Sep 22, 00:28 PDT
Update - Additionally, users may notice that the Taskflows are getting hung as well. We are investigating this issue.
Sep 22, 00:21 PDT
Investigating - Users may face issues while creating or editing taskflows. We are currently investigating this issue and share more updates soon.
Sep 22, 00:13 PDT
Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 21:59 PDT
Scheduled - We will be deploying emergency fixes on NA West 1, NA East 2, US West 1 Azure and EM west 1 pods starting 10.30PM PDT today. This is a zero down time activity and there is no impact to any jobs.
Sep 21, 21:48 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Cloud Data Integration – Elastic is being updated
Sep 17, 10:27 PDT
Completed - The scheduled maintenance has been completed.
Sep 21, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and Platform are being updated.

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Cloud Data Integration – Elastic is being updated (US West 3 and US East 4 pods)

Reference 360 and Customer 360 are being updated (US East 4 pod)
Sep 15, 19:55 PDT
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 18:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 16:00 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.

Customer 360 and Reference 360 are being updated.
Sep 16, 07:06 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 13:03 PDT
Scheduled - Dear Customer,

Informatica DAAS Operations is scheduling an emergency maintenance window for Friday 9/17/2021 for the purpose of patching critical network infrastructure. The window will begin at 4:00PM EST (8:00PM UTC) and will last for one hour. Hard downtime is not expected during this maintenance window, but customers might experience latency or other small-scale service disruptions.

Informatica DAAS Operations
Sep 14, 15:04 PDT
Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:31 PDT
Scheduled - We will be deploying emergency fixes on NA West 1, NA East 2, US West 1 Azure at 3.30AM PDT on 16th September 2021. This is a Zero Down time Activity and should not have impact on any jobs.
Sep 16, 00:44 PDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:00 PDT
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.
Sep 8, 18:48 PDT
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below. There is no downtime related to this maintenance.

Connectors being updated:
ADLS Gen2
Adobe (AEP)
Success Factors OData
Oracle Financials Cloud V1
Oracle HCM Cloud V1
Tableau V3
Hadoop Files V2
Netezza Bulk
Google Big Query V2
Google Big Query V2
Google Cloud Storage V2
Google Cloud Storage

Partner connectors being updated:
Anaplan V2

New connector being added: Google Ads (by Infometry)

Connector release notes: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Cloud Data Integration: 10.2 DTM engine will be made default for all agent installations.

Packages being updated:
CCI Agent
Connector Service

Cloud Data Integration and platform are being updated.

Cloud Data Integration – Elastic is being updated.
Sep 1, 20:40 PDT
Resolved - This incident has been resolved.
Sep 14, 06:44 PDT
Update - The issue has been resolved. We continue to monitor the service for any issues.
Sep 14, 05:42 PDT
Monitoring - The performance issues are resolved and the service is operating normally.
We are monitoring the services.

Thank you for your patience.
Sep 14, 05:27 PDT
Investigating - We are facing an incident on Cloud Data Integration in NA West 1 and NA EAST 2 POD since 3:20 AM PST. Users may encounter issues during design and runtime.

We are actively working on the issue.
Sep 14, 05:07 PDT
Sep 13, 2021
Completed - The scheduled maintenance has been completed.
Sep 13, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 07:15 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) October ‘21 major release,

The Informatica Intelligent Cloud Services (IICS) October major release offers incredible new capabilities that address key data challenges that businesses are facing today across all our various products.

Please refer to our https://network.informatica.com/docs/DOC-18766 to view select details of our new capabilities as well as the What’s New Guide PDF.

Please refer to our FAQ : https://network.informatica.com/docs/DOC-19273 for any common issues or behavior changes.
Sep 13, 07:14 PDT
Resolved - This incident has been resolved.
Sep 13, 01:53 PDT
Monitoring - The issue has been resolved and we are monitoring the results.
Sep 13, 00:19 PDT
Investigating - We are seeing intermittent issues in SaaS DB connections in Azure Germany pod. Our team is looking into this issue and there is no impact to any jobs.
Sep 12, 23:52 PDT