Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Services Operational

IICS NA East 2 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

IICS US West 3 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Services Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

IICS US East 4 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

IICS US West 5 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

ModelServe Operational

Operational Insights Operational

Platform Services Operational

IICS US East 6 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

IICS Canada Central 1 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Governance and Catalog - Canada Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Marketplace - Canada Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Metadata Command Center - Canada Operational

Operational Insights Operational

Platform Services Operational

IICS for FedRAMP Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Platform Services Operational

IICS EM West 1 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Governance and Catalog – EMEA Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Marketplace – EMEA Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Metadata Command Center – EMEA Operational

Operational Insights Operational

Platform Services Operational

IICS UK Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Governance and Catalog – UK Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Marketplace – UK Operational

Cloud Data Quality Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Metadata Command Center – UK Operational

Operational Insights Operational

Platform Services Operational

IICS AP SouthEast 1 Services Operational

Advanced Serverless Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Governance and Catalog – Asia Pacific Operational

Cloud Data Quality Operational

Cloud Data Marketplace – Asia Pacific Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Metadata Command Center – Asia Pacific Operational

Operational Insights Operational

Platform Services Operational

IICS US West 1 Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Services Operational

IICS US West 3 Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

IICS EM Central 1 Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Platform Services Operational

IICS AP NorthEast 1 Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

IICS AP East 2 Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Services Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

IICS Australia Azure Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Services Operational

IICS US West 1 GCP Services Operational

B2B Gateway Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Hosted Agent Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational Insights Operational

Platform Services Operational

Data Governance Catalog Prep & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog - USA Operational

Metadata Command Center - USA Operational

Cloud Data Marketplace - USA Operational

Cloud Data Preparation Operational

DaaS oAuth2 service - USA Operational

DaaS oAuth2 service - EMEA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

CDGC Canada CACENTRAL1 Operational

Cloud Data Governance and Catalog - Canada Operational

Metadata Command Center - Canada Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Cloud Data Validation Operational

API Center Operational

Private Pod 1 Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Private Pod 2 Operational

Platform Services Operational

Cloud Data Integration Operational

Mass Ingestion Files Operational

IICS AP NorthEast 2 Services Operational

Advanced Serverless Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Cloud Profiling Operational

Cloud Data Quality Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Platform Operational

Operational Insights Operational

IICS EM SouthEast 1 Azure Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Databases Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

Platform Operational

MDM Customer 360 SaaS Operational

MDM Multidomain SaaS Operational

MDM Product 360 SaaS Operational

MDM Reference 360 SaaS Operational

MDM Supplier 360 SaaS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloud Application Integration Production pods Public SSL Certificate Renewal Apr 16, 2023 10:00-11:00 PDT

The CAI public SSL certificates will be renewed on 16th April 2023 5.00 pm to 6.00 pm UTC for Services on IICS US West 3 Azure Services. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US
Posted on Mar 30, 2023 - 00:01 PDT

Upcoming Database maintenance activity on IICS US East 4 Services Apr 29, 2023 18:00-20:00 PDT

Informatica will be conducting database maintenance activity during the specified window. Customers may observe intermittent failures for their batch jobs during the window specified for their MDM SaaS applications. MDM SaaS applications include Customer 360, Supplier 360, Product 360, Reference 360, and Multidomain MDM. Please resubmit the jobs or reach out to the Global Customer Service (GCS) if the issue persists. If your org’s MDM services are entirely down during this window , you will be contacted separately via a Global Customer Support (GCS) case.

Activity Timing:
Start Time: Saturday, April 29, 2023 06:00pm PT
End Time: Saturday, April 29, 2023 08:00pm PT (approx.)

For any questions or concerns, please reach out to the Global Customer Support(GCS) team by creating a support case or via Customer Success Manager (CSM).
Posted on Mar 31, 2023 - 11:20 PDT

Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

Minor errors on EMEA POD where jobs are failing with deserialization errors

Resolved - This incident has been resolved.
Mar 29, 11:01 PDT

Monitoring - This incident has been resolved as of 6.30PM PST. It's isolated to an issue with our Cloud Service Provider. All services are operating normally. We continue to monitor the services.
Mar 27, 20:13 PDT

Update - We are actively working on this issue and have our Cloud Service Provider investigating as well. Task may still fail with intermittently with error like "Failed to deserialize effective licenses". Please submit any failed jobs. We will provide periodic updates on progress.
Mar 27, 11:39 PDT

Investigating - We are observing reports of minor errors on our EMEA POD. Jobs are failing with deserialization errors. These errors are intermittent and subsequent executions should run without any user input. Kindly re-run the job to validate the same. Please reach out to Informatica Global Customer Support if further support is required.
Mar 27, 02:54 PDT

March Patch Release - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - AP SouthEast 1 Services

Completed - The scheduled maintenance has been completed.
Mar 29, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 05:00 PDT

Scheduled - Cloud Data Governance and Catalog and Cloud Data Marketplace are receiving security fixes & infrastructure updates.
Runtime Continuity: During the Informatica Cloud upgrade, Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center UI & application will be available for use; scheduled and running jobs will be impacted for 30 mins during the maintenance window.
Mar 10, 16:36 PST

March Release - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - Canada

Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 PDT

Scheduled - Cloud Data Governance and Catalog is receiving security fixes & infrastructure updates.
Runtime Continuity: During the Informatica Cloud upgrade, Cloud Data Governance and Catalog and Metadata Command Center UI & application will be available for use; scheduled and running jobs will be impacted for 30 mins during the maintenance window.
Mar 10, 16:33 PST

Mar 28, 2023

SSL certificate renewal for CAI PODS US WEST3, AP South East1 and IICS EM Central 1 Azure Services

Completed - The scheduled maintenance has been completed.
Mar 28, 22:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 21:31 PDT

Scheduled - The CAI public SSL certificates will be renewed on 29th March 2023 4.30 am to 5.30 am UTC for Services on AWS POD3, Azure Singapore & Azure Germany Pod. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud Application Integration endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default trust store paths configured for trust store on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US
Mar 14, 07:03 PDT

SSL certificate renewal for APIM PODS AWS US WEST3, AP South East1 and IICS EM Central 1 Azure Services

Completed - The scheduled maintenance has been completed.
Mar 28, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 20:00 PDT

Scheduled - The Cloud API Manager public SSL certificates will be renewed on 28th March,2023 for Services on AWS USW3,Azure APSE1(Singapore),Azure EMC1(Germany) pods. As part of this renewal, Informatica is changing PKI certificate providers and certificate authority who is responsible for signing our public certificates. This will have an impact in following scenarios:
1. If you have the certificates or cert providers added to trust store (secure agent machine, network appliances, firewalls, etc.).
2. If you have any third-party clients or tools where the cert providers or the certificate is imported.
3. If you have calls made from other clients to Cloud API Manager endpoints and RunAJob CLI, Asset Management CLI v2, paramset CLI, IICS Rest API invocations.
4. If you have non-default truststore paths configured for truststore on the Process Server.

Refer to the KB article for more details on certificate provider changes and the necessary actions to be taken as applicable - https://knowledge.informatica.com/s/article/FAQ-IICS-changing-the-certificate-providers?language=en_US
Mar 24, 23:36 PDT

Taskflow issue in IICS US West 1 Azure Services

Resolved - This incident has been resolved.
Mar 28, 17:27 PDT

Monitoring - All services are operating normally now and we are actively monitoring it.
Mar 28, 11:41 PDT

Investigating - We identified an issue with Taskflow in US West 1 Azure Services. Taskflows may not have triggered or may be stuck in "Running" state. Issue was fixed at 17:45 UTC. Please restart taskflow if hung.
Mar 28, 11:37 PDT

March Patch Release - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - UK Services

Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT

March Patch Release - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - EM West 1

Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 PDT

Update - Cloud Data Governance and Catalog and Cloud Data Marketplace are receiving security fixes & infrastructure updates.
Runtime Continuity: During the Informatica Cloud upgrade, Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center UI & application will be available for use; scheduled and running jobs will be impacted for 30 mins during the maintenance window.
Mar 13, 08:10 PDT

Mar 27, 2023

March Patch Release - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - IICS USA (AWS)

Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT

Mar 26, 2023

No incidents reported.

Mar 25, 2023

IICS AP NorthEast 1 Azure POD will be undergoing Database infrastructure maintenance

Resolved - This incident is resolved and All services are operating normally.
Mar 25, 17:51 PDT

Update - We are continuing to work on a fix for this issue.
Mar 25, 17:35 PDT

Identified - IICS AP NorthEast 1 Azure Services pod will be undergoing emergency database infrastructure maintenance at this time (25th March 5:35 PM - 5:50 AM PDT - 15 mins).

During this 15-minute period, Cloud Data Integration Tasks with batch mapping and command Tasks, and Cloud Mass Ingestion jobs will be impacted and any running tasks and task flows will be terminated.
Mar 25, 17:30 PDT

Investigating - IICS AP NorthEast 1 Azure Services pod will be undergoing emergency database infrastructure maintenance at this time (25th March 5:35 PM - 5:50 AM PDT - 15 mins).

During this 15-minute period, Cloud Data Integration Tasks with batch mapping and command Tasks, and Cloud Mass Ingestion jobs will be impacted and any running tasks and task flows will be terminated.
Mar 25, 17:29 PDT

Mar 24, 2023

Upcoming Maintenance patch on IICS Sandbox (PRE-RELEASE)

Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:00 PDT

Scheduled - We are applying maintenance patch on IICS Sandbox (PRE-RELEASE). This is a zero down time update and there should be no impact to jobs and process executions.
Mar 24, 12:59 PDT

FedRAMP patching activity

Completed - The scheduled maintenance has been completed.
Mar 24, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 12:32 PDT

Scheduled - Informatica Cloud Operations will be deploying patches on our FedRAMP pod at 12:30p Pacific Time. This is a zero down-time activity and jobs will not be affected.
Mar 24, 12:25 PDT

Intermittent import failure on NA West 1 pod

Resolved - This incident has been resolved.
Mar 24, 12:46 PDT

Monitoring - We have implemented a fix for this issue and it should be resolved. Please retry any failed imports.

All services are operating normally.
Mar 24, 10:35 PDT

Identified - We have identified an issue with imports failing in NA West 1. We are actively working on the issue and will keep the status page updated.
All other services are operating normally.

Next update at 11:30 AM PT
Mar 24, 10:30 PDT

Mar 23, 2023

Upcoming Maintenance patch in Platform Services

Completed - The scheduled maintenance has been completed.
Mar 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 12:00 PDT

Scheduled - We are performing a maintenance activity to address a defect fix in identity service, This is a Zero Down Time activity. All services will remain operational.
Mar 22, 23:24 PDT

Intermittent Performance degradation on IICS NA West 1 POD for Taskflow.

Resolved - This incident has been resolved.
Mar 23, 09:45 PDT

Monitoring - This incident is resolved and we are monitoring the services.
All services are operating normally.
Mar 23, 09:20 PDT

Investigating - We are observing intermittent performance degradation on IICS NA West 1 POD for taskflow. This may cause slowness in the taskflow executions.

We are actively working to resolve this on priority.
Mar 23, 08:54 PDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Issues in accessing UI on IICS US East 6 POD for CAI

Resolved - This incident has been resolved.
Mar 21, 00:02 PDT

Monitoring - This incident is resolved and we are monitoring the services.
All services are operating normally.
Mar 20, 11:33 PDT

Investigating - We have identified an issue with Cloud Application Integration in US East 6 pod. This may have impacted the Application Integration UI, process creations and process executions.
The issue was seen starting 10:11 AM PT (5:11  PM GMT) and was resolved at 10:35 AM PT (5:35 PM GMT)

We are actively monitoring the environment and will update the status page as needed.

All services are operating normally.
Mar 20, 10:46 PDT

Mar 20, 2023

April 2023 Major release for Pre-release POD

Completed - The scheduled maintenance has been completed.
Mar 20, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 PDT

Update - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) April 2023 major release.(Correction in time : 7 AM - 12 PM PT)

The Informatica Intelligent Cloud Services (IICS) April 2023 major release offers incredible new capabilities across all our various products that address key data challenges that businesses are facing today.

The following services include updates in this release:
•Administrator
•Application Integration
•Business 360 Console
•Cloud Integration Hub
•Data Integration
•Data Quality
•Mass Ingestion
•MDM - Customer 360 SaaS
•MDM - Product 360 SaaS
•MDM - Supplier 360 SaaS
•Monitor
•Reference 360

The following new services are available in this release:
•API Center

Please refer to our April '23 Community Article for select details into our new capabilities as well as the What’s New Guide : https://knowledge.informatica.com/s/article/What-s-New-in-IICS-April-23-Major-Release?language=en_US

Please refer to our FAQ for any common issues or behavior changes : https://knowledge.informatica.com/s/article/IICS-April-2023-Major-release-FAQ

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

Release definitions : https://knowledge.informatica.com/s/article/IICS-Release-Definitions
Mar 13, 15:25 PDT

Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) April 2023 major release.

The Informatica Intelligent Cloud Services (IICS) April 2023 major release offers incredible new capabilities across all our various products that address key data challenges that businesses are facing today.

The following services include updates in this release:
•Administrator
•Application Integration
•Business 360 Console
•Cloud Integration Hub
•Data Integration
•Data Quality
•Mass Ingestion
•MDM - Customer 360 SaaS
•MDM - Product 360 SaaS
•MDM - Supplier 360 SaaS
•Monitor
•Reference 360

The following new services are available in this release:
•API Center

Please refer to our April '23 Community Article for select details into our new capabilities as well as the What’s New Guide : https://knowledge.informatica.com/s/article/What-s-New-in-IICS-April-23-Major-Release?language=en_US

Please refer to our FAQ for any common issues or behavior changes : https://knowledge.informatica.com/s/article/IICS-April-2023-Major-release-FAQ

CAI Process Server: As part of this release, updates were made to the Process Server service on the Secure Agent. The updates do not affect the service and the agent processes will continue to work as is. As a result of the deployment of the updates, you will see that the status of the Process Server service shows up as Restart Required.

Please refer: https://knowledge.informatica.com/s/article/FAQ-Why-Process-Server-service-shows-up-as-Restart-Required-after-upgrade

Release definitions : https://knowledge.informatica.com/s/article/IICS-Release-Definitions
Mar 13, 13:33 PDT

IICS US West 5 pod will be undergoing Database infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 02:35 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:05 PDT

Update - IICS US West 5 pod will be undergoing Database infrastructure maintenance at this time (20th March 2:05 AM - 2:35 AM PDT - 30 mins).

During this 30-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and any running tasks and taskflows will be terminated.

Since the services will be down for up to 15 minutes during this window, we recommend setting a black out period during this time.

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

Data Quality and Cloud Profiling task execution and creation will be impacted.
Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Cloud Application Integration processes will be impacted.

Any failed scheduled tasks will run again in the next schedule after the maintenance period, you may also run any failed tasks/taskflows manually.

This is a mandatory database maintenance due to an underlying Cloud Service Provider (CSP) hardware update.
Mar 15, 01:23 PDT

Scheduled - IICS US West 5 pod will be undergoing Database infrastructure maintenance at this time (20th March 2:05 AM - 2:35 AM PST - 30 mins).

During this 30-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and any running tasks and taskflows will be terminated.

Since the services will be down for up to 15 minutes during this window, we recommend setting a black out period during this time.

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

Data Quality and Cloud Profiling task execution and creation will be impacted.
Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Cloud Application Integration processes will be impacted.

Any failed scheduled tasks will run again in the next schedule after the maintenance period, you may also run any failed tasks/taskflows manually.

This is a mandatory database maintenance due to an underlying Cloud Service Provider (CSP) hardware update.
Mar 13, 08:39 PDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

Scheduled maintenance on US East 6 pod.

Completed - The scheduled maintenance has been completed.
Mar 18, 01:41 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:30 PDT

Scheduled - We have a scheduled maintenance on US East 6 pod. During this maintenance, services will be unavailable for about 2 mins.
There is no impact on CDI or CAI running tasks.

This maintenance has impact only on Operational insights service.
Mar 15, 02:51 PDT

Mar 17, 2023

No incidents reported.

Additional Links

To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

IICS Events Calendar is at: https://network.informatica.com/s/event-landing