Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
Operational Insights ? Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Data Integration Elastic ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases ? Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
Reference 360 ? Operational
Cloud Data Quality Operational
Cloud Profiling Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS Canada Central 1 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases ? Operational
Cloud Data Integration Elastic ? Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud Data Integration Elastic ? Operational
Cloud API Manager ? Operational
IICS AP NorthEast 1 Azure Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Cloud Integration Hub Operational
Cloud API Manager ? Operational
IICS US West 1 GCP Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration ? Operational
Cloud Hosted Agent Operational
Data Quality & Governance Cloud ? Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58

Runtime Continuity:
As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use.

CAI Process Server:
During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.

Fall '20 FAQ is available here: https://network.informatica.com/docs/DOC-18799
Posted on Oct 20, 16:28 PDT
Update - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20. (Nov 7th 3:00 AM- 6:00 AM GMT)
(Time correction to adjust for DST)

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg. 9
• Administrator Pg. 12
• Application Integration Pg. 19
• API Manager Pg. 21
• B2B Gateway Pg. 23
• Cloud Integration Hub Pg. 27
• Data Integration Pg. 28
• New and Updated connectors Pg. 40
• Data Profiling Pg. 51
• Data Quality Pg. 53
• Mass Ingestion Pg. 56
• MDM Reference 360 Pg. 59
• Monitor Pg. 61
• Operational Insights Pg. 62

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 21, 12:04 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:37 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20. (Nov 7th 3:00 AM- 6:00 AM GMT)

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg. 9
• Administrator Pg. 12
• Application Integration Pg. 19
• API Manager Pg. 21
• B2B Gateway Pg. 23
• Cloud Integration Hub Pg. 27
• Data Integration Pg. 28
• New and Updated connectors Pg. 40
• Data Profiling Pg. 51
• Data Quality Pg. 53
• Mass Ingestion Pg. 56
• MDM Reference 360 Pg. 59
• Monitor Pg. 61
• Operational Insights Pg. 62

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 12, 18:43 PDT
IICS Fall '20 upgrade for US East 6 pod Nov 8, 21:00 - Nov 9, 00:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:39 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 1, 17:15 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:39 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg. 9
• Administrator Pg. 12
• Application Integration Pg. 19
• Data Integration Pg. 28
• New and Updated connectors Pg. 40
• Monitor Pg. 61

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 12, 18:34 PDT
Past Incidents
Oct 25, 2020

No incidents reported today.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 PDT
Scheduled - Cloud Application Integration Process Server is being updated on NA West 1 and NA East 2 pods

Process execution will not be interrupted.

As a result of the deployment of this update, you will see that the status of the Process Server service shows up as "Restart Required"
You can restart process server at you own convenience from "Runtime Environments" page,
- go to "Details" tab
- under "Agent Service Start or Stop" area select "Process Server"
- click on "Stop"
- then "Start"., wait until it becomes "Up and Running" before starting your processes.

If you have configured an upgrade restart schedule for the Process Server, the restart will happen automatically as per the schedule. Otherwise, by default, the restart will happen 7 days.
Oct 23, 17:28 PDT
Completed - The scheduled maintenance has been completed.
Oct 24, 20:56 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 24, 20:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 18:06 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20. (Sunday October 25, 1:00 AM - 4:00 AM GMT)

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg. 9
• Administrator Pg. 12
• Application Integration Pg. 19
• API Manager Pg. 21
• B2B Gateway Pg. 23
• Cloud Integration Hub Pg. 27
• Data Integration Pg. 28
• New and Updated connectors Pg. 40
• Data Profiling Pg. 51
• Data Quality Pg. 53
• Mass Ingestion Pg. 56
• MDM Reference 360 Pg. 59
• Monitor Pg. 61
• Operational Insights Pg. 62

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 12, 18:29 PDT
Completed - We are please to announce that Fall ’20 is here. The upgrade is complete.
For our upgrade FAQ with updates to any issues encountered see our FAQ as well as Documentation:
https://network.informatica.com/docs/DOC-18799
Oct 24, 09:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 07:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58

Runtime Continuity:
As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use.

CAI Process Server:
During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.

Additional IP Addresses:
We have added more nodes to our Package Dependency Manager for better scalability of connector and package download requests and hence request you to allow the additional IP addresses on your network firewall/proxy before Fall’20 release.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IP addresses earlier or if you do not need to allow IP addresses on your firewall/proxy for outbound communication on port 443, please IGNORE this.

Package Dependency Manager:

54.149.96.61 52.10.22.202
54.71.90.172 52.88.6.252
54.71.171.244 52.41.78.13
54.71.38.211 52.13.237.5
54.190.131.131 52.24.145.32
52.26.241.13 34.215.62.0
52.25.39.180 34.214.29.38
54.68.157.252 34.208.149.232
44.229.211.46 54.186.47.31
54.218.192.86 54.70.2.234


This information is already part of our IP address documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

FAQ is available here:
https://network.informatica.com/docs/DOC-18794
Oct 1, 17:06 PDT
Resolved - A rolling patch was applied with a fix to optimize file listener operations. This is now resolved.
Oct 24, 09:38 PDT
Update - We are continuing to monitor for any further issues.
Oct 24, 07:00 PDT
Monitoring - A fix has been applied and we are currently monitoring. There shall be no further issues observed. Please contact Global Customer Support if you have any further queries.
Oct 24, 06:59 PDT
Update - The fix is in the process of additional QA verification. New ETA is 6:00 AM PT on Saturday Oct 24.
Oct 23, 15:21 PDT
Update - The current ETA for this fix is 6:00 PM PT. If it is available sooner we will update accordingly.
Oct 23, 11:00 PDT
Identified - We have identified a cause and are working on a fix.
Oct 23, 09:04 PDT
Update - We are continuing to investigate this issue.
Oct 23, 08:16 PDT
Investigating - We observe that some File Listener tasks are delayed in starting or stopping due to congestion of more requests. We are working on this issue on priority and will keep the status updated. Please reach out to Informatica Global Customer support if you have additional questions.
Oct 23, 08:09 PDT
Oct 23, 2020
Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 11:44 PDT
Verifying - Fall '20 upgrade has been completed successfully. We are monitoring the services.

Thank you for your patience.
Oct 17, 11:33 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 11:30 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.

We will provide further updates as necessary.
Oct 17, 10:58 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 11 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.

We will provide further updates as necessary.
Oct 17, 10:31 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 10:40 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
Oct 17, 10:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58

Runtime Continuity:

As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use; your jobs will continue to run.

CAI Process Server:

During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Oct 1, 16:56 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 11:43 PDT
Verifying - Fall '20 upgrade has been completed successfully. We are monitoring the services.

Thank you for your patience.
Oct 17, 11:34 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 11:30 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.

We will provide further updates as necessary.
Oct 17, 10:57 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 11 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.

We will provide further updates as necessary.
Oct 17, 10:32 PDT
Update - During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".

The upgrade window has been extended to 10:40 AM PT to address this issue.

Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
Oct 17, 10:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 09:26 PDT
Scheduled - We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.

The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.

You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766

• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58

Runtime Continuity:
As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use.

CAI Process Server:
During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.


Additional IP Addresses:
We have added more nodes to our Package Dependency Manager for better scalability of connector and package download requests and hence request you to allow the additional IP addresses on your network firewall/proxy before Fall’20 release.

If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IP addresses earlier or if you do not need to allow IP addresses on your firewall/proxy for outbound communication on port 443, please IGNORE this.

Package Dependency Manager:

54.149.96.61 52.10.22.202
54.71.90.172 52.88.6.252
54.71.171.244 52.41.78.13
54.71.38.211 52.13.237.5
54.190.131.131 52.24.145.32
52.26.241.13 34.215.62.0
52.25.39.180 34.214.29.38
54.68.157.252 34.208.149.232
44.229.211.46 54.186.47.31
54.218.192.86 54.70.2.234


This information is already part of our IP address documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx

Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.

FAQ is available here:
https://network.informatica.com/docs/DOC-18794
Oct 1, 17:01 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:00 PDT
Scheduled - Operational Insights will have intermittent availability on US West 3, US East 4 and US East 6 pods.
This is needed for preparation of Fall '20 release.

All other services will operate normally.
Oct 15, 19:30 PDT
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.