Intelligent Cloud Services Status

All Systems Operational
IICS NA West 1 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Operational Insights ? Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Integration At Scale ? Operational
Mass Ingestion Streaming ? Operational
Cloud Hosted Agent ? Operational
Cloud Profiling ? Operational
Mass Ingestion Databases Operational
IICS NA East 2 Services Operational
Platform Services ? Operational
Cloud API Manager ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS US West 3 Services Operational
Platform Services ? Operational
Cloud Application Integration ? Operational
Cloud Data Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US East 4 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS US East 6 Services Operational
Platform Services Operational
Cloud Data Integration Operational
Cloud Application Integration Operational
Cloud API Manager Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
Operational Insights Operational
IICS EM West 1 Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Cloud Integration Hub Operational
Cloud API Manager Operational
B2B Gateway Operational
Cloud Data Quality ? Operational
Cloud Profiling ? Operational
Operational Insights ? Operational
Mass Ingestion Streaming ? Operational
Mass Ingestion Databases Operational
IICS AP SouthEast 1 Services ? Operational
Platform Services ? Operational
Cloud API Manager Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Integration Hub Operational
B2B Gateway Operational
Cloud Hosted Agent ? Operational
IICS US West 1 Azure Services Operational
Platform Services Operational
Cloud Application Integration Operational
Cloud Data Integration Operational
Cloud Hosted Agent ? Operational
Data Quality & Governance Cloud Operational
Cloud Data Quality Radar ? Operational
Cloud Address Verification — EMEA ? Operational
Cloud Address Verification — USA ? Operational
Cloud Email Verification — EMEA ? Operational
Cloud Email Verification – USA ? Operational
Cloud Phone Verification – EMEA ? Operational
Cloud Phone Verification – USA ? Operational
Cloud Address Verification Batch Jobs – EMEA ? Operational
Rule Specification ? Operational
Informatica Axon Cloud Services Operational
Informatica Axon Cloud ? Operational
Reference 360 Operational
Reference 360 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DaaS Scheduled Maintenance - 22 February 2020 Feb 22, 03:00-06:00 PST
Informatica DaaS Operations will be performing system maintenance on Saturday, February 22nd, 2020 between 3:00 AM PST (11:00 UTC) and 6:00 AM PST (14:00 UTC). During this time there may be brief service interruptions to all Informatica DaaS products. The team will make every effort to minimize any disruptions.

In addition, please note that we will be updating the *.informaticadaas.com certificate in March 2020 because the current one will be expiring. If you access any of our products over HTTPS using this domain (e.g. https://eu-ws.informaticadaas.com) and you require a copy of the new certificate on your own servers, please contact Global Customer Support to request it.

If you have any questions about this maintenance please contact our support team at 1-877-INFA-HELP or https://network.informatica.com
Posted on Feb 7, 07:51 PST
IICS Rolling Monthly Patch (NA1, USW3, AP Southeast 1) Feb 25, 20:00-21:00 PST
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Dec 26, 18:49 PST
IICS Rolling Monthly Patch (NA East 2, NA East 4, NA East 6, EM West1, US West 1 Azure) Feb 26, 20:00-22:00 PST
This is a monthly rolling patch.
All services will remain operational and there is no downtime related to this activity.
Posted on Dec 26, 18:51 PST
Past Incidents
Feb 16, 2020

No incidents reported today.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Feb 2020 Monthly Release for US West 1 Azure pod
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:02 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Taskflow Updates:
Ability to restart Taskflow from Monitor/My Jobs page
Unique API name override for Taskflow

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.
Feb 5, 23:00 PST
Feb 2020 Monthly Release for IICS US East 4 and US East 6 pods
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:01 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages

Reference 360 is being updated (US East 4 pod only).
Feb 6, 23:18 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages
Feb 5, 22:30 PST
Feb 2020 Monthly Release for IICS US East 2 pod
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:01 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages
Feb 5, 22:24 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Taskflow Updates:
Ability to restart Taskflow from Monitor/My Jobs page
Unique API name override for Taskflow

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages
Feb 5, 22:21 PST
Feb 2020 Monthly Release for IICS EM West1 pod
Completed - The scheduled maintenance has been completed.
Feb 12, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:01 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Taskflow Updates:
Ability to restart Taskflow from Monitor/My Jobs page
Unique API name override for Taskflow

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages
Feb 5, 22:38 PST
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Dec 26, 18:45 PST
Feb 11, 2020
Feb 2020 Monthly Release for IICS US West 3 pod
Completed - The scheduled maintenance has been completed.
Feb 11, 22:40 PST
Update - Scheduled maintenance is still in progress. We are expecting the maintenance to be complete by 10:30 PM PT.
Feb 11, 22:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 PST
Update - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

There will be no service interruptions associated with this update for Cloud-based processing. The IICS CAI Process Server package of the Secure Agent will also be upgraded, which will automatically download the package and restart the services. During restart, any incoming requests to the Agent Process Server, will likely return an HTTP 5XX response, until the Process Server is back ‘up and running’.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message
Feb 5, 22:09 PST
Scheduled - This is the monthly connector, application and package release. During this time we will update Connectors, Applications (ICAI), packages and patches as required.
Dec 26, 17:56 PST
Feb 2020 Monthly Release for IICS US West 1 pod
Completed - The scheduled maintenance has been completed.
Feb 11, 22:30 PST
Update - Scheduled maintenance is still in progress. We are expecting the maintenance to be complete by 10:30 PM PT.
Feb 11, 22:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:01 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Taskflow Updates:
Ability to restart Taskflow from Monitor/My Jobs page
Unique API name override for Taskflow

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message

Operational Insights:
Export CSV Option for Analytics pages

Integration At Scale (Cloud Data Integration - Elastic) updates:
CDI-Elastic will be updating patches during this maintenance. The CDI-Elastic service will not be available during the maintenance period.
This downtime only affects CDI-Elastic, all other services will remain operational during the maintenance.
Feb 5, 22:52 PST
Feb 2020 Monthly Release for IICS AP Southeast 1 pod
Completed - The scheduled maintenance has been completed.
Feb 11, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:01 PST
Scheduled - This is the monthly connector, application and package release. Please find the details of the maintenance below.

Connector Updates:
• Azure Data Lake Store Gen2
• Microsoft Azure SQL Data Warehouse V3
• Oracle HCM Cloud V1
• AribaV2
• Litmos
• CallidusCloud File Processor
• GoogleBigtable
• Satmetrix

Taskflow Updates:
Ability to restart Taskflow from Monitor/My Jobs page
Unique API name override for Taskflow

Cloud Application Integration Updates:
The IICS CAI service will be upgraded to correct defects and introduce new features. Release notes will be available shortly after the upgrade.

B2B Gateway:
• Added support for 015 version for EDIFACT messages
• Added support for 310 new X12 message
Feb 5, 22:57 PST
Feb 10, 2020
Reference 360 is unavailable in US East 4 pod
Resolved - This incident has been resolved.
Feb 10, 19:03 PST
Monitoring - The Reference 360 service in USE4 is operational as of 4:53 PM PT.
We are continuing to test and monitor the services.

We will provide any necessary updates.

Thank you for your patience.
Feb 10, 17:22 PST
Identified - The fix for the issue is identified and we are currently working on to apply the fix. We will post updates as necessary.

Thank you for your patience.

Next update at 5 45 PM PT.
Feb 10, 17:13 PST
Investigating - Reference 360 in US East 4 pod is currently unavailable.
We are actively working on the incident and will provide regular updates.

Other services are operating normally.

Next update at 5 PM PT.
Feb 10, 16:03 PST
IICS US East 4 - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 10, 14:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 12:30 PST
Scheduled - We will be performing an emergency maintenance on US East 4 pod at 12:30 PM PT today.
Agent services will continue to operate normally.
Tasks and processes will continue to run as scheduled.

Users may experience UI slowness during the maintenance.

We apologize for the short notice.
Feb 10, 12:06 PST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Microsoft Azure maintenance for IICS on Azure
Completed - The scheduled maintenance has been completed.
Feb 7, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 5, 09:06 PST
Scheduled - This notification is for upcoming scheduled maintenance to Microsoft Azure by Microsoft. This is scheduled to occur between 01:00 UTC on 07 Feb 2020 and 16:00 UTC on 07 Feb 2020. During this maintenance our IICS on Azure may experience a brief drop in connectivity for a short number of seconds. This will occur at sometime between 2/6, 5:00 PM PT to 2/7, 8 AM PT. We do not expect any downtime per Microsoft.
Feb 4, 14:30 PST
Feb 5, 2020
API GW Port 8243 certificate expiry on NA West 1 pod
Resolved - API GW port 8243 certificate expired on Feb-05-2020 12 AM PT. This may have caused issues in calling API Gateway URLs. The issue was resolved at 12:33 PM PT on Feb-05-2020.

API Manager URLs on the default port 443 were not impacted by this incident.

All other services are operating normally.
Feb 5, 14:56 PST
Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.

Feb 2, 2020
API Gateway maintenance to update certificates
Completed - The scheduled maintenance has been completed.
Feb 2, 12:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 12:00 PST
Scheduled - We are doing a maintenance on API Gateway service to renew certificates in NA West 1 pod ONLY at 12 noon PT today. The maintenance is expected to complete within a couple of minutes and there is no downtime associated with the update.

All services will remain operational.
Feb 2, 11:14 PST
← Incident History Powered by Statuspage
Additional Links
To contact Informatica GCS for support, visit us at: https://www.informatica.com/services-and-training/support-services/contact-us.html.

The status page for the Address Verification Service is at: http://www.mywebreports.net/s0e0k3p4s.html

Root Cause Analyses are available at: https://network.informatica.com/community/informatica-network/products/cloud-integration/cloud-rca.