Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Reference 360 Operational

Customer 360 Operational

Advanced Serverless Operational

IICS US West 5 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Advanced Serverless Operational

IICS US East 6 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Hosted Agent Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Streaming Operational

Mass Ingestion Databases Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS Canada Central 1 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – EMEA Operational

Metadata Command Center – EMEA Operational

Cloud Data Marketplace – EMEA Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Reference 360 Operational

Customer 360 Operational

Cloud Data Governance and Catalog – Asia Pacific Operational

Metadata Command Center – Asia Pacific Operational

Cloud Data Marketplace – Asia Pacific Operational

Cloud Hosted Agent Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

IICS UK Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Advanced Serverless Operational

Cloud Data Governance and Catalog – UK Operational

Metadata Command Center – UK Operational

Cloud Data Marketplace – UK Operational

IICS US West 1 Azure Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Cloud Data Integration Elastic Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

Cloud Hosted Agent Operational

Operational Insights Operational

IICS US West 3 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Operational Insights Operational

B2B Gateway Operational

Operational Insights Operational

IICS EM Central 1 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Operational Insights Operational

IICS AP NorthEast 1 Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Data Quality Operational

Cloud Profiling Operational

B2B Gateway Operational

IICS AP East 2 Azure Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

B2B Gateway Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

IICS Australia Azure Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Integration Hub Operational

B2B Gateway Operational

Operational Insights Operational

Cloud Data Quality Operational

Cloud Profiling Operational

Cloud Data Integration Elastic Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Hosted Agent Operational

IICS US West 1 GCP Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Hosted Agent Operational

Mass Ingestion Applications Operational

Mass Ingestion Files Operational

Mass Ingestion Databases Operational

Mass Ingestion Streaming Operational

Cloud Data Integration Elastic Operational

Cloud Profiling Operational

Data Governance Catalog & Quality Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Rule Specification Operational

Cloud Data Governance and Catalog - USA Operational

Metadata Command Center - USA Operational

Cloud Data Marketplace - USA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

IICS Sandbox (PRE-RELEASE) Operational

All Services Operational

Cloud Data Validation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Opsinsight AGW external cert rotation May 20, 20:00-22:00 PDT

The external SSL certificate which is getting expired and Opsinsight AGW external cert rotation is taking place.

There will be no downtime for this activity. But can be a small network glitch at the time of renewal which is very minimal.
Posted on May 19, 16:03 PDT

IICS Sandbox (Pre-release) will be undergoing Database infrastructure maintenance - Downtime May 27, 08:00-09:00 PDT

IICS Sandbox (Pre-release) pod will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 18:43 PDT

IICS NA West 1 and NA East 2 pods will be undergoing Database infrastructure maintenance - Downtime May 28, 19:00-20:00 PDT

IICS NA West 1 and NA East 2 pods will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 18:24 PDT

IICS US West 1 Azure pod will be undergoing Database infrastructure maintenance - Downtime Jun 3, 20:00-21:00 PDT

IICS US West 1 Azure pod will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 18:39 PDT

IICS Canada Central 1, US West 3, and US East 4 pods will be undergoing Database infrastructure maintenance - Downtime Jun 3, 21:00-22:00 PDT

IICS Canada Central 1, US West 3, and US East 4 pods will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 18:48 PDT

IICS EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, and AP East 2 Azure pods will be undergoing Database infrastructure maintenance - Downtime Jun 4, 20:00-21:00 PDT

IICS EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, and AP East 2 Azure pods will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 19:02 PDT

IICS EM Central 1 Azure, UK, US West 5, and Australia Azure pods will be undergoing Database infrastructure maintenance - Downtime Jun 4, 21:00-22:00 PDT

IICS EM Central 1 Azure, UK, US West 5, and Australia Azure pods will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 19:08 PDT

IICS US East 6, US West 3 Azure, and US West 1 GCP pods will be undergoing Database infrastructure maintenance - Downtime Jun 4, 22:00-23:00 PDT

IICS US East 6, US West 3 Azure, and US West 1 GCP pods will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:

During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this time, we recommend setting a black out period:

How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.

The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
Posted on May 13, 19:12 PDT

Past Incidents

May 20, 2022

No incidents reported today.

May 19, 2022

No incidents reported.

May 18, 2022

IICS US West 1 GCP pod will be undergoing Database infrastructure maintenance. - Downtime

Completed - The scheduled maintenance has been completed.
May 18, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:00 PDT

Scheduled - IICS US West 1 GCP pod will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.
Please find the details of the maintenance below:
During this 60-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.
Any running tasks will be terminated.
Since the services will be down within this 60-minute window, we recommend setting a black out period during this time.
How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.

All other pods and service will remain operational.
May 18, 17:18 PDT

Emergency Maintenance patch to NA West 1, NA East 2 and US West 1 Azure for Cloud Application Integration

Completed - The scheduled maintenance has been completed.
May 18, 07:22 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:45 PDT

Scheduled - We are applying emergency maintenance patch to NA West 1, NA East 2 and US West 1 Azure POD. This is a zero down time update and there should be no impact to process executions.
May 18, 06:41 PDT

May 2022 Monthly release for US West 5, US East 6, US West 3 Azure pods , Canada Central 1

Completed - The scheduled maintenance has been completed.
May 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 PDT

Scheduled - This is the monthly connector, application and package release.

CDI Connectors Release Notes for May 2022 release: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Connectors being updated:

Google Big Query V2

Google Cloud Storage V2

Google Cloud Spanner & Google Cloud Storage

Google Analytics

Kafka (CDI)

Amazon S3 V2

Amazon Redshift V2

Salesforce

Snowflake Cloud Data Warehouse V2

Microsoft Azure SQL Data Warehouse V3

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

Microsoft Azure Blob Storage V3

Microsoft Azure Cosmos DB SQL API

Microsoft Dynamics 365 for Sales

Salesforce Analytics

MongoDB

Netsuite

SAPTableConnector

Tableau V3

Microsoft Dynamics Connector

Databricks Delta

Hive Connector

Coupa V2

Zendesk V2

FileIO

Quickbooks V2

Adobe Experience Platform

ServiceNow

Marketo V3

Aurora

PostgreSQL

SAP Concur

Databricks Delta

Hive Connector

Amazon DynamoDB V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Microsoft Azure Synapse SQL connector

0Data connector

Snowflake Data Cloud connector

Web Service Consumer Connector

Partner connectors being updated:

Domo

Anaplan V2

Google Drive

Packages being Updated:

CCI

Cloudera_6.1 Hadoop Distro Package

RESTSwaggerGenerator

StructureDiscovery package

UDTforHierarchy package

DataTransformation package

Platform Services are being updated

Cloud Data Integration is being updated

Cloud Data Integration - Elastic is being updated

Cloud Data Quality and cloud Profiling are being updated

Cloud Application Integration is being updated and there is no new package for Process Server. New package for Micro-gateway

Operational Insights and OI Data collector are being updated

File Mass Ingestion is being updated

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated

We will be renewing the Cloud Application Integration certificates on the Azure US West 3 as part of the maintenance. There will be no downtime for this activity. There might be a small network glitch at the time of renewal, which is very minimal. Please find the attached public certificate here:

https://network.informatica.com/docs/DOC-19625
May 10, 03:48 PDT

May 17, 2022

May 2022 Monthly release for EM West 1, AP SouthEast 1, AP NorthEast 1 Azure, AP East 2 Azure pods, EM Central 1 Azure and UK pods

Completed - The scheduled maintenance has been completed.
May 17, 12:00 PDT

Update - The maintenance for AP NorthEast 1 Azure, AP East 2 Azure pods and EM Central 1 Azure pods is running longer. The maintenance is expected to complete at 12 PM PT. Services are operating normally.
May 17, 10:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 PDT

May 16, 2022

UI slowness while accessing Application integration and Application integration console page in USE4 pod.

Resolved - This incident has been resolved.
May 16, 08:42 PDT

Monitoring - This issue has been resolved and we are currently monitoring the situation.
May 16, 05:44 PDT

Update - We are continuing to investigate on the issue. We will share updates shortly.
May 16, 04:25 PDT

Investigating - Users may observe slow UI response while accessing CAI (Application integration and Application integration console page) on USE4 pod. We are currently investigating the issue.

Scheduled process should run successfully.
May 16, 01:06 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - IICS EM West 1 Services

Completed - The scheduled maintenance has been completed.
May 16, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:00 PDT

Scheduled - Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center are being updated with security and bug fixes. All other services will remain operational
May 5, 06:37 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - IICS UK Services

Completed - The scheduled maintenance has been completed.
May 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:00 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center – IICS AP SouthEast 1 Services

Completed - The scheduled maintenance has been completed.
May 16, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 02:00 PDT

May 2022 Monthly release for US West 3, US East 4 Pods

Completed - The scheduled maintenance has been completed.
May 16, 00:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 PDT

Scheduled - This is the monthly connector, application and package release.

CDI Connectors Release Notes for May 2022 release: https://docs.informatica.com/integration-cloud/cloud-data-integration-connectors/current-version/connector-release-notes/abstract.html

Connectors being updated:

Google Big Query V2

Google Cloud Storage V2

Google Cloud Spanner & Google Cloud Storage

Google Analytics

Kafka (CDI)

Amazon S3 V2

Amazon Redshift V2

Salesforce

Snowflake Cloud Data Warehouse V2

Microsoft Azure SQL Data Warehouse V3

Microsoft CDM Folders V2

Azure Data Lake Store Gen2

Microsoft Azure Blob Storage V3

Microsoft Azure Cosmos DB SQL API

Microsoft Dynamics 365 for Sales

Salesforce Analytics

MongoDB

Netsuite

SAPTableConnector

Tableau V3

Microsoft Dynamics Connector

Databricks Delta

Hive Connector

Coupa V2

Zendesk V2

FileIO

Quickbooks V2

Adobe Experience Platform

ServiceNow

Marketo V3

Aurora

PostgreSQL

SAP Concur

Databricks Delta

Hive Connector

Amazon DynamoDB V2 connector

Business 360 connector

Business 360 Events connector

Business 360 FEP connector

Microsoft Azure Synapse SQL connector

0Data connector

Snowflake Data Cloud connector

Web Service Consumer Connector

Partner connectors being updated:

Domo

Anaplan V2

Google Drive

Packages being Updated:

CCI

Cloudera_6.1 Hadoop Distro Package

RESTSwaggerGenerator

StructureDiscovery package

UDTforHierarchy package

DataTransformation package

Platform Services are being updated

Cloud Data Integration is being updated

Cloud Data Integration - Elastic is being updated

Cloud Data Quality and cloud Profiling are being updated

Cloud Application Integration is being updated and there is no new package for Process Server. New package for Micro-gateway

Operational Insights and OI Data collector are being updated

File Mass Ingestion is being updated

Cloud Mass Ingestion Database, Streaming and Application and associated agent service for each are being updated

Customer 360 and Reference 360 are being updated (US East 4 POD only)
May 9, 09:15 PDT

May 15, 2022

IICS US West 1 GCP pod will be undergoing Database infrastructure maintenance - Downtime

Completed - The scheduled maintenance has been completed.
May 15, 10:36 PDT

Update - The maintenance for US West 1 GCP is running longer and is now expected to complete at 11 am PT. Thank you for your patience.
May 15, 10:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:02 PDT

Scheduled - IICS US West 1 GCP will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

Please find the details of the maintenance below:
During this 60-minute period Cloud Data Integration jobs will be impacted and access will be limited.
Any running tasks will be terminated.
Since the services will be down within this 60-minute window, we recommend setting a black out period during this time.
How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.
May 9, 20:15 PDT

IICS AP SouthEast 1 pod will be undergoing Database infrastructure maintenance - Downtime

Completed - The scheduled maintenance has been completed.
May 15, 09:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:01 PDT

Scheduled - IICS AP SouthEast 1 pod will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

This maintenance includes upgrading our database infrastructure for scalability and reliability.

Please find the details of the maintenance below:
During this 30-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.

Any running tasks will be terminated.

Since the services will be down within this 30-minute window, we recommend setting a black out period during this time.
How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
May 9, 20:23 PDT

IICS EM Central 1 Azure pod will be undergoing Database infrastructure maintenance - Downtime

Completed - The scheduled maintenance has been completed.
May 15, 09:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:01 PDT

Scheduled - IICS EM Central 1 Azure will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

Please find the details of the maintenance below:
During this 30-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.
Any running tasks will be terminated.
Since the services will be down within this 30-minute window, we recommend setting a black out period during this time.
How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
May 9, 20:20 PDT

IICS UK pod will be undergoing Database infrastructure maintenance - Downtime

Completed - The scheduled maintenance has been completed.
May 15, 09:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:01 PDT

Scheduled - IICS UK will be undergoing Database infrastructure maintenance at this time and all services including UI will be impacted.

Please find the details of the maintenance below:
During this 30-minute period Cloud Data Integration, Cloud Integration Hub, B2B Gateway, Cloud Data Integration - Elastic jobs will be impacted and access will be limited.
Any running tasks will be terminated.
Since the services will be down within this 30-minute window, we recommend setting a black out period during this time.
How to set blackout period: https://docs.informatica.com/integration-cloud/cloud-platform/current-version/organization-administration/schedules/configuring-a-blackout-period.html

During the downtime Cloud Application Integration jobs and CDI Taskflow jobs will be impacted. Running CAI processes will fault.

Data Quality and Profiling task execution and creation will be impacted.

Streaming Ingestion task create/update/execution will be impacted during the maintenance.
The current running Streaming Ingestion Tasks on Streaming Ingestion Agent will be terminated.

Mass Ingestion Files and Databases will be impacted. Tasks started before the maintenance will be impacted.

Operational Insights will not have data updated during this period. The data will be delayed.
May 9, 20:22 PDT

May 14, 2022

Intermittent UI issues on US West 1 GCP

Resolved - This incident has been resolved.
May 14, 09:59 PDT

Update - This issue has been resolved on the US West 1 GCP pod.
May 13, 17:35 PDT

Update - We are continuing to investigate the issue.
May 11, 04:42 PDT

Investigating - Users may notice issues while editing or creating new mapping. We are currently working on solving the issue.
Scheduled jobs will continue to run successfully.
May 11, 03:22 PDT

Task may have failed in Azure West 1 and Azure West 3 pods

Resolved - This incident has been resolved.
May 14, 09:59 PDT

Monitoring - We identified an issue in Azure. West 1 and Azure west 3 pods. Tasks and connection may have failed around 6:30 PM PT.
This was caused due to a Cloud provider maintenance.

All services are operating normally now. We apologize for any inconvenience.
May 13, 18:52 PDT

May 13, 2022

Scheduled Maintenance on AP NorthEast 1 Azure POD

Completed - The scheduled maintenance has been completed.
May 13, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 PDT

Scheduled - There is a scheduled maintenance of Azure Database for MySQL Server instance being performed by Microsoft. As per communication from Microsoft this is planned to occur between 08:00 UTC on 13 May 2022 (17:00 Tokyo Standard Time on 13 May 2022) and 23:00 UTC on 13 May 2022 (08:00 Tokyo Standard Time on 14 May 2022). During this maintenance, your IICS Org may experience performance degradation.
May 10, 04:25 PDT

Emergency maintenance on NA West 1, NA East 2 pods, US West 1 Azure, US West 1 GCP and IICS preview pods

Completed - The scheduled maintenance has been completed.
May 13, 14:46 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 12:45 PDT

Scheduled - Emergency maintenance on NA West 1, NA East 2 pods, US West 1 Azure, US West 1 GCP and IICS preview pods. This is to fix an issue where certain tasks may fail with "The job failed" message.

This is a Zero Downtime activity and will not have an impact on running jobs.

Some users may also notice the below applications startup a new service.
The services are listed below:
• MassIngestion
• Metadata_Foundation_Agent
• GitRepoConnectApp
• Discovery_Agent_Application
• Data_Integration_Server
• At_Scale_Server
• Connector_Service
• Administrator
• ApiMicrogatewayService
• Database_Ingestion
• FileIntegrationService
• ICD_Agent
• OpsInsightsAutoScale
• OpsInsightsDataCollector
• Streaming_Ingestion_Agent
May 13, 12:16 PDT

Emergency maintenance on NA West 1, NA East 2 pods.

Completed - The scheduled maintenance has been completed.
May 13, 05:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:30 PDT

Scheduled - We will be deploying emergency fix on NA West 1, and NA East 2 pods. This fix is to address a shared agent access issue from sub orgs.

This is a ZDT activity and will not have an impact on running jobs.
May 13, 03:02 PDT

May 12, 2022

Emergency maintenance on US West 1 Azure and US West 1 GCP pods.

Completed - The scheduled maintenance has been completed.
May 12, 14:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 12:01 PDT

Scheduled - Emergency maintenance on US West 1 Azure and US West 1 GCP pods.

This is a ZDT activity and will not have an impact on running jobs.
May 12, 12:00 PDT

Emergency maintenance on NA West 1, NA East 2 pods.

Completed - The scheduled maintenance has been completed.
May 12, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 12:00 PDT

Scheduled - We will be deploying emergency fixes on NA West 1, and NA East 2 pods.

This is a ZDT activity and will not have an impact on running jobs.
May 12, 11:54 PDT

May 11, 2022

Secure agent connectivity issue.

Postmortem - Read details
May 19, 15:13 PDT

Resolved - This incident has been resolved.
May 11, 05:58 PDT

Monitoring - We have noticed that there were connectivity issues noticed and secure agent services may have gone down during 2.32AM PST - 2.49AM PST.
All services are back up now, we are currently monitoring the situation.
May 11, 03:07 PDT

Cloud Data Governance and Catalog, Cloud Data Marketplace and Metadata Command Center - USA

Completed - The scheduled maintenance has been completed.
May 11, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:01 PDT

May 2022 Monthly release for NA West 1, NA East 2 pods, US West 1 Azure and US West 1 GCP pods

Completed - The scheduled maintenance has been completed.
May 11, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 PDT

May 10, 2022

May 9, 2022

API Gateway database maintenance IICS Sandbox (Pre release) pod

Completed - The scheduled maintenance has been completed.
May 9, 12:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 PDT

Scheduled - We are planning maintenance activity on API Gateway database with May release window on 9th May for IICS Sandbox (Pre release) pod. There will be a downtime of 5 minutes for API Manager and both UI and runtime will not be available.
All other services will operate normally
May 4, 17:07 PDT

Jobs are stuck in running state.

Postmortem - Read details
May 19, 15:04 PDT

Resolved - This incident has been resolved.
May 9, 02:20 PDT

Monitoring - The issue has been resolved, we are currently monitoring the results.
May 8, 21:51 PDT

Identified - We have observed that jobs are stuck in running state intermittently, we are currently investigating the issue.
May 8, 21:10 PDT

May 8, 2022

May 7, 2022

No incidents reported.

May 6, 2022

CDI - Elastic maintenance between May 6 8:00 AM PST and May 10 10:00 PM PST

Completed - The scheduled maintenance has been completed.
May 6, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 PDT

Scheduled - Jfrog is planning to be conducting maintenance to enhance Informatica’s environment infrastructure. Change is planned to be implemented between May 6th 8:00 AM PST and May 10th 10:00 PM PST, 2022.
Edge servers will be activated during the time to avoid impact to our customers.

All CDI-Elastic customers who have whitelisted domain names in firewall rules are required to whitelist the following additional domains’ names in your firewall/proxy server before May 6th 8:00 AM PST and until May 10th 10:00 PM PST, 2022

.s3.amazonaws.com
.edge1.jfrog.io
.edge2.jfrog.io

All other services will remain operational and are not impacted by this update
Apr 27, 13:51 PDT