Intelligent Cloud Services Status

All Systems Operational

IICS NA West 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Operational Insights Operational

Cloud Integration Hub Operational

IICS NA East 2 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

IICS US West 3 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

IICS US East 4 Services Operational

Platform Services Operational

Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud API Manager Operational

Cloud Integration Hub Operational

IICS EM West 1 Services Operational

Platform Services Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Cloud API Manager Operational

IICS AP SouthEast 1 Services Operational

Platform Services Operational

Cloud API Manager Operational

Cloud Application Integration Operational

Cloud Data Integration Operational

Cloud Integration Hub Operational

Informatica Cloud Services Operational

ICS - Cloud Data Integration Operational

Cloud Application Integration Operational

Cloud Integration Hub Operational

Data Quality & Governance Cloud Operational

Cloud Data Quality Radar Operational

Cloud Address Verification — EMEA Operational

Cloud Address Verification — USA Operational

Cloud Email Verification — EMEA Operational

Cloud Email Verification – USA Operational

Cloud Phone Verification – EMEA Operational

Cloud Phone Verification – USA Operational

Cloud Address Verification Batch Jobs – EMEA Operational

Informatica Axon Cloud Services Operational

Informatica Axon Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 16, 2018

No incidents reported today.

Nov 15, 2018

IICS NA West 1 is currently impacted

Resolved - After monitoring we have not seen any other issues after restoring the services. We will post the RCA of this incident to the post mortem of this incident upon completion.
Nov 15, 20:11 PST

Monitoring - The services have been restored. The scheduler service has been started, and we are currently monitoring.
Nov 15, 18:24 PST

Update - We have restored the services. We have verified the services and will start the scheduler within 5 minutes.
Nov 15, 18:20 PST

Identified - We have identified the cause of the issue and are working to restore services. The ETA is 6:30 PM PT.
Nov 15, 18:02 PST

Update - We are still investigating the issue. All DI customers in pod 1 are impacted, and this may impact customers in other applications whenever the application has to reach common services, such as license and session services. The scheduler is not currently running.
Nov 15, 17:46 PST

Investigating - We are currently experiencing access issues with IICS West NA1. Users are unable to login. CDI is impacted. CAI is not currently impacted at runtime but design time is impacted. We are currently investigating this issue and will continue to update this status page.
Nov 15, 16:57 PST

Nov 14, 2018

IICS November Monthly Release is Scheduled for Wednesday Nov 14, 2018, 20:00 - 22:00 PT (04:00-06:00 UTC) - NA East 2, US East 4 and EM West 1

Completed - The scheduled maintenance has been completed.
Nov 14, 22:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 20:54 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:34 PST

Scheduled - This is the monthly patch for NA East 2, US East 4 and EM West 1 , connector, application and package release. During this time we will update connectors, applications (ICAI), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

The following patches, connectors, applications and packages will be updated during this time:

IICS Platform Patches
Cloud Application Integration
Structure Discovery
Nov 9, 10:24 PST

Brief Login issues for some users in USW3

Resolved - The issue has been resolved and users are able to login normally.
Apologies for any inconvenience caused
Nov 14, 03:18 PST

Monitoring - We noticed some users faced issues in logging on to USW3 between 10.20 - 10.40 PM PST. The issue is limited to few users and it is resolved now. Please login to IICS without any issues and reach out to support if you have any concerns
Nov 13, 23:23 PST

Nov 13, 2018

IICS November Monthly Release is Scheduled for Tuesday Nov 13, 2018, 20:00 - 22:00 PT (04:00-06:00 UTC) - NA1, USW3, AP Southeast 1 Only

Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 14:01 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:33 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:25 PST

Scheduled - This is the monthly patch for NA West 1, US West 3 and AP Southeast 1 , connector, application and package release. During this time we will update connectors, applications (ICAI), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

The following patches, connectors, applications and packages will be updated during this time:

IICS Platform Patches
Cloud Application Integration
Structure Discovery
Nov 9, 09:53 PST

Nov 12, 2018

Intermittent Issues in accessing “Services” page after logging onto IICS

Resolved - This incident has been resolved and users should not be facing the issues with seeing the Services page.
Apologies for any inconvenience caused.

The RCA for the issue will be published in the next few days.
Nov 12, 16:35 PST

Monitoring - A fix for the issue has been implemented and the issue is resolved for the impacted users. Users should no longer face any issues in accessing the Services page of IICS.
We continue to monitor the services.
The issue did not affect any running or scheduled tasks.

We apologize for any inconvenience caused.
Nov 12, 07:38 PST

Update - We observe an intermittent issue for some customers in accessing the “Services” page of Informatica Intelligent Cloud Services. While customers are able to login to IICS without any issues there are intermittent issues for some users in accessing the “Services” page.

Please note there shall be no issues in job executions and scheduled tasks.

If you notice any issues, please try clearing your browser cache and cookies to see if it helps. We are working on this on priority and shall provide an update.
Nov 12, 06:10 PST

Investigating - We observe an intermittent issue for some customers in accessing the “Services” page of Informatica Intelligent Cloud Services. While customers are able to login to IICS without any issues there are intermittent issues for some users in accessing the “Services” page.
Please note there shall be no issues in job executions and scheduled tasks.
If you notice any issues, please try clearing your browser cache and cookies to see if it helps. We are working on this on priority and shall provide an update.
Nov 12, 04:30 PST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

Release Deferred - ICRT ONLY - November Monthly Release is Scheduled for Saturday November 10, 2018 20:00 - 22:00 PT (04:00-06:00 UTC)

Completed - Please note, the ICRT November Monthly release, previously scheduled for Saturday, November 10, 2018, 20:00 - 22:00 PT (Nov 11 - 04:00-06:00 UTC), has been deferred. A new date and time will be announced later.
Nov 10, 13:25 PST

Update - Please note, the ICRT November Monthly release, previously scheduled for Saturday, November 10, 2018, 20:00 - 22:00 PT (Nov 11 - 04:00-06:00 UTC), has been deferred. A new date and time will be announced later.
Nov 10, 13:18 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:31 PST

Update - We will be undergoing scheduled maintenance during this time.
Nov 9, 10:26 PST

Scheduled - This is the monthly patch, connector, application and package release. During this time we will update connectors, applications (ICRT), packages and patches as required.

Our architecture allows a new agent to come up and the old agent will then shutdown thereby not requiring any downtime and removing the need for a blackout period, except the Process Server package of the Secure Agent will also be automatically upgraded requiring an automatic download and then automatic restart of the Process Server service on the agent.

ICRT on App, App2 and App3 will be updated with customer related fixes. This is the only package that is planned for any update during the November monthly release on ICS.
Nov 9, 09:34 PST

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Informatica Cloud Hosted Agents are down in NA West 1

Resolved - The issue has been resolved and the IICS NA West 1 Cloud Hosted agents are up and running.

We apologize for any inconvenience caused.
Nov 8, 09:48 PST

Investigating - Informatica Cloud Hosted Agents are down in NA West 1, we are currently investigating the issue and will provide regular updates on progress.

IICS services are operating normally and any tasks and processes scheduled/running in on-premise Secure Agents will continue to work fine.
Nov 8, 09:01 PST

Nov 7, 2018

DQ Radar Application – Routine system patching

Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 15:00 PST

Scheduled - The DQ Radar UI server will be taken down for routine maintenance on Wednesday Nov 7th, 2018 from 11:00-12:00 PM GMT. (3:00 PM PT - 4:00 PM PT)

How will this impact me?
During the patching, the Radar UI will not be accessible, preventing you from viewing metrics generated by the Radar application. All scheduled jobs in Radar will continue to run as normal.
Nov 7, 10:46 PST

Nov 6, 2018

Unable to Login to IICS NA West 1

Postmortem - Read details
Nov 15, 14:20 PST

Resolved - The issue has been resolved and users are able to login normally.

We apologize for the inconvenience caused.
Nov 6, 08:19 PST

Monitoring - The issue should be resolved and users should be able to login without any issues.
Please try clearing your cache and cookies if you face any issues in logging on to Informatica Intelligent Cloud Services.
Nov 6, 06:17 PST

Identified - We notice customers on our IICS NA West 1 are not able to Login to IICS. We are currently investigating this on priority and shall provide an update. Users from other PODs should be able to login to IICS. Kindly await our update.
Nov 6, 06:11 PST

Investigating - We notice that there are issues while trying to login to IICS. We are investigating this on priority and shall provide an update soon.
Nov 6, 05:52 PST

Intermittent issues accessing the CAI Designer in IICS NA West 1

Resolved - The issue in accessing CAI designer is resolved and there shall be no further restrictions in accessing the designer. Please reach out to Informatica Global Customer Support for further queries.
Nov 6, 00:21 PST

Investigating - We are observing intermittent issues accessing the CAI Designer for Application Integration and Application Integration Console.
We are currently investigating on priority.
Nov 5, 23:37 PST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.