Data Integration Job Failures & Performance Degradation –IICS NA West 1 Services
Incident
Report for Informatica Intelligent Cloud Services
Resolved
An Initial Incident Review has been updated on https://knowledge.informatica.com/s/article/RCA-for-Incident-on-IICS-NA-West-1-Services-on-Feb-13
Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report.
Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report.
Monitoring
We have implemented a fix for the issue and services are operating normally. We continue to monitor the services
Update
We have performed corrective action and service is operational. New tasks triggered are functioning normally.
We are working to clear any stuck tasks and will update once completed.
We are working to clear any stuck tasks and will update once completed.
Investigating
We are currently observing Data Integration task failures failing with (The Mapping task failed to run. Another instance of the task is currently running.) and performance issues in the IICS NA West 1 Services. We are actively investigating the issue and keep the status page updated.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently investigating Data Integration task failures and degraded performance (06: 01 AM PST to 06:10 AM PST)in the IICS NA West 1 Services. We are actively investigating the issue and keep the status page updated.
This incident affected: IICS NA West 1 Services (Cloud Data Integration).