Intelligent Cloud Services Status

Taskflow issue in NA West 1 Services

Incident Report for Informatica Intelligent Cloud Services

Postmortem

INCIDENT START/END: 06-sep-2024 17:50 to 07-sep-2024 01:51 UTC

Please find the RCA link available here: https://knowledge.informatica.com/s/article/RCA-for-Incident-on-IICS-NA-West-1-Services-on-Sep-06

Posted Sep 26, 2024 - 17:02 PDT

Resolved

This incident has been resolved

Posted Sep 06, 2024 - 21:11 PDT

Monitoring

We have implemented a fix for the issue and taskflows are operating normally.

We continue to monitor the services.

Posted Sep 06, 2024 - 17:03 PDT

Update

We continue to investigate this issue on priority. Few taskflow executions may fail with error subLanguageExecutionFault.

Next update: 5PM PT

Posted Sep 06, 2024 - 15:53 PDT

Investigating

Issue is still being investigated .Taskflows fails with the fault exception as subLanguageExecutionFault .

Next update by 4 PM PT.

Posted Sep 06, 2024 - 15:07 PDT

Monitoring

We have implemented a fix for the issue and taskflows are operating normally.

We continue to monitor the services.

Posted Sep 06, 2024 - 13:47 PDT

Update

Issue is still being investigated .Taskflows fails with the fault exception as subLanguageExecutionFault .

Next update:2.30PM PT

Posted Sep 06, 2024 - 13:21 PDT

Investigating

We identified an issue with Taskflows getting failed starting 9.15 AM PT. Taskflows may fail intermittently,This is currently being investigated.

We will update the status page with further updates.

Posted Sep 06, 2024 - 12:17 PDT

This incident affected: IICS NA West 1 Services (Cloud Data Integration).