Intermittent service failures and UI access issues seen on all AWS US PODs.
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END: Jun-16-2025 3:32 to Jun-16-2025 6:30 UTC
Please find the RCA link : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-AWS-US-pods-on-June-15
Resolved
This incident has been resolved.
Update
Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.
How to restart agent services:
Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server
Windows: https://knowledge.informatica.com/s/article/000190627
We will continue to monitor executions and update the status page.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.
How to restart agent services:
Linux: https://knowledge.informatica.com/s/article/HOW-TO-Do-a-clean-restart-of-the-secure-agent-in-the-linux-server
Windows: https://knowledge.informatica.com/s/article/000190627
We will continue to monitor executions and update the status page.
Update
The issue has been resolved and access to UI has been restored. The agent services should be able to reestablish connectivity to be back, up and running. If users are still noticing some secure agent services being down, please perform a manual restart of the secure agent services. We will continue to monitor the issue from our end and provide update on the status page.
If there are any further concerns, please reach out to Informatica Global Customer Support.
If there are any further concerns, please reach out to Informatica Global Customer Support.
Update
Team, we notice issues with both job executions as well as in accessing IICS UI for certain US AWS POD orgs.
We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates.
If there are specific queries, please reach out to Informatica Global Customer Support
We continue to treat this a high priority issue to address and are working towards a solution. Kindly follow our Status Page for more updates.
If there are specific queries, please reach out to Informatica Global Customer Support
Update
We observe some specific Secure Agents are not in running status in US AWS PODs and we continue to treat this a high priority to address this issue.
Kindly follow our status page for further updates.
Kindly follow our status page for further updates.
Update
Post the resolution of the incident we monitored and notice secure agents are able to connect and execute the jobs in normalcy.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.
Please reach out to Informatica Customer Support for any further queries.
However, if you notice any of your jobs are impacted or the secure agents on your Org is not in running state, please perform a manual restart of the secure agent services and your executions should be back to normalcy.
Please reach out to Informatica Customer Support for any further queries.
Monitoring
The issue has been resolved and the agent services should be back up and running. If users are still noticing secure agent services are down, then please try restarting once.
We will continue to monitor the issue from our end.
We will continue to monitor the issue from our end.
Update
The agent services are recovering and we are seeing significant progress on system. We are continuing to investigate the issue and will share an update soon.
In the interim if you are still noticing issue, please try restarting the secure agent services.
In the interim if you are still noticing issue, please try restarting the secure agent services.
Update
We are continuing to investigate this issue.
Investigating
We are seeing intermittent agent disconnection and users may not be able to access IDMC on all AWS US PODs.
Our team is currently investigating the issue.
Our team is currently investigating the issue.
REFIDCTP-368832
This incident affected: IICS NA West 1 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS NA East 2 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS US West 3 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS US East 4 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS US East 6 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), and IICS US West 5 Services (Cloud Data Integration, MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS).