Advanced Data Integration cluster scaling issue in AWS pods
Incident
Report for Informatica Intelligent Cloud Services
Resolved
This incident has been resolved.
Monitoring
The activity has been completed and we are monitoring the result.
Update
The maintenance activity is still in progress please expect an update in the next hour.
Update
Informatica will deploy a patch which resolves an issue with automatic scaling of Advanced Data Integration Fully-Managed clusters. This is a zero-downtime deployment and jobs and services continue to run during maintenance. The activity is scheduled to start on 31st July from 10:30 AM IST to 12:30 PM IST.
Attention: A new version of the Elastic Server will be started.
Attention: A new version of the Elastic Server will be started.
Identified
Starting around 3 PM PST on July 29, our CSP updated an API leading to an Advanced DI Cluster scaling issue.
The Elastic Server Service starting any new AWS nodes on Fully-Managed clusters are impacted by this issue.
Users may see Advanced Data Integration jobs in queued state.
We are working on a fix for this issue and will keep status page updated.
Self-service clusters and local clusters are not impacted by this issue.
All other services are operating normally.
The Elastic Server Service starting any new AWS nodes on Fully-Managed clusters are impacted by this issue.
Users may see Advanced Data Integration jobs in queued state.
We are working on a fix for this issue and will keep status page updated.
Self-service clusters and local clusters are not impacted by this issue.
All other services are operating normally.
This incident affected: IICS EM West 1 Services (Advanced Data Integration), IICS US West 3 Services (Advanced Data Integration), IICS NA East 2 Services (Advanced Data Integration), IICS US East 4 Services (Advanced Data Integration), IICS US East 6 Services (Advanced Data Integration), IICS Canada Central 1 Services (Advanced Data Integration), IICS US West 5 Services (Advanced Data Integration), IICS NA West 1 Services (Advanced Data Integration), IICS AP NorthEast 2 Services (Advanced Data Integration), IICS UK Services (Advanced Data Integration), and IICS AP SouthEast 1 Services (Advanced Data Integration).