Taskflows in running state in NA West 1 pod since 12:25 PM PT
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END: Mar-31-2021 19:25 to Mar-31-2021 22:39 UTC
The RCA for this incident is available here: https://network.informatica.com/docs/DOC-19103
Resolved
This incident has been resolved.
Monitoring
The issue has been identified and fix has been deployed for the same. Taskflow processing is back to normal as of 3:25 PM PT.
The issue was isolated to callback URLs processing for REST API job submissions and may have impacted Cloud Application Integration processes which trigger Cloud Data Integration tasks.
REST API job submissions without callback URLs was not impacted by this incident.
We are actively monitoring the services.
Other services are operating normally.
Thank you for your patience.
The issue was isolated to callback URLs processing for REST API job submissions and may have impacted Cloud Application Integration processes which trigger Cloud Data Integration tasks.
REST API job submissions without callback URLs was not impacted by this incident.
We are actively monitoring the services.
Other services are operating normally.
Thank you for your patience.
Update
We are still actively working on the issue. The root cause has not been identified yet.
Next update at 3:30 PM PT.
Next update at 3:30 PM PT.
Investigating
We have identified an issue with Taskflows stuck in running state in NA West 1 pod since 12:25 PM PT.
We are actively working on the issue and will provide the next update by 2:45 PM PT.
We apologize for the inconvenience caused..
We are actively working on the issue and will provide the next update by 2:45 PM PT.
We apologize for the inconvenience caused..
This incident affected: IICS NA West 1 Services (Cloud Data Integration).