Intelligent Cloud Services Status

Some CAI processes are taking longer to complete on EM West 1

Incident Report for Informatica Intelligent Cloud Services

Postmortem

INCIDENT START/END : May-18-2023 07:35 to May-18-2023 15:30 UTC

Please find the RCA link available here : https://knowledge.informatica.com/s/article/RCA-incident-for-IICS-EM-West-1-Services-on-May-18

Posted May 31, 2023 - 16:35 PDT

Resolved

This incident has been resolved.

Posted May 18, 2023 - 18:23 PDT

Monitoring

We have implemented a fix for the issue and the incident is resolved. Processes are executing normally since 10 AM PT.

We are monitoring the environment.
Currently all services are operating normally.

Posted May 18, 2023 - 11:24 PDT

Update

We are actively investigating the issue on priority. We shall keep the status updated.

Posted May 18, 2023 - 09:23 PDT

Update

We are continuing to investigate the issue. We will keep you posted.

Posted May 18, 2023 - 07:27 PDT

Investigating

We are noticing some instances where some CAI processes taking longer to complete on IICS EM West 1 POD. We are investigating this on priority and shall continue to update on the progress.

Posted May 18, 2023 - 06:39 PDT

This incident affected: IICS EM West 1 Services (Cloud Application Integration).