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A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2025 - 09:21 PDT
Update
We have implemented a fix for this issue and connections are operating normally starting 9:15am PT
All other services are operating normally.
We continue to monitor the services.
Posted Jul 10, 2025 - 09:19 PDT
Update
We are continuing to investigate this issue.
Posted Jul 10, 2025 - 08:41 PDT
Investigating
Some Connections failing with “MasterKMSException: KMS Provider Master key check failed” in FedRAMP pod
We have identified an issue where Snowflake and some other connections are failing with “MasterKMSException: KMS Provider Master key check failed”. We are investigating the issue and will keep status page updated.
Next update by: 9:30 AM PT
REFIDCTP-374612
Posted Jul 10, 2025 - 08:39 PDT
This incident affected: IICS for FedRAMP (Cloud Data Integration).
