IICS Fall '20 upgrade for NA East 2 pod
Scheduled Maintenance
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END: 17-Oct-2020 17:00 to 17-Oct-2020 18:33 UTC
During the upgrade some customers faced an issue with certain connector jobs and received a DTM error. The root cause analysis is here: https://network.informatica.com/docs/DOC-18842.
Completed
The scheduled maintenance has been completed.
Verifying
Fall '20 upgrade has been completed successfully. We are monitoring the services.
Thank you for your patience.
Thank you for your patience.
Update
During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".
The upgrade window has been extended to 11:30 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
We will provide further updates as necessary.
The upgrade window has been extended to 11:30 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
We will provide further updates as necessary.
Update
During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".
The upgrade window has been extended to 11 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
We will provide further updates as necessary.
The upgrade window has been extended to 11 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
We will provide further updates as necessary.
Update
During the upgrade an error has been encountered that affects Data Integration tasks using connectors Amazon S3 V2, Redshift V2, Azure DW V3, Azure Blob V3, Azure Datalake Gen2, Google Cloud Storage V2, Google Big Query V2, Snowflake Cloud Data Warehouse V2. Tasks that ran or where scheduled to run during the upgrade may have failed with an error: "Internal error. The DTM process terminated unexpectedly".
The upgrade window has been extended to 10:40 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
The upgrade window has been extended to 10:40 AM PT to address this issue.
Other services, connectors and tasks are upgraded successfully to Fall '20 and operating normally.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
We will be undergoing scheduled maintenance during this time.
Scheduled
We are excited to announce the release of Informatica Intelligent Cloud Services (IICS) Fall ’20.
The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.
You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766
• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58
Runtime Continuity:
As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use.
CAI Process Server:
During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Additional IP Addresses:
We have added more nodes to our Package Dependency Manager for better scalability of connector and package download requests and hence request you to allow the additional IP addresses on your network firewall/proxy before Fall’20 release.
If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IP addresses earlier or if you do not need to allow IP addresses on your firewall/proxy for outbound communication on port 443, please IGNORE this.
Package Dependency Manager:
This information is already part of our IP address documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx
Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.
FAQ is available here:
https://network.informatica.com/docs/DOC-18794
The Informatica Intelligent Cloud Services (IICS) Fall 2020 release offers incredible new capabilities that address key data challenges that businesses are facing today across all of our different products.
You can find a summary of the new capabilities in this document:
https://network.informatica.com/docs/DOC-18766
• General Platform Pg.9
• Administrator Pg.12
• Application Integration Pg.19
• API Manager Pg.21
• B2B Gateway Pg.23
• Cloud Integration Hub Pg.27
• Data Integration Pg.28
• Data Quality Pg.49
• Mass Ingestion Pg.52
• MDM Reference 360 Pg.55
• Monitor Pg.57
• Operational Insights Pg.58
Runtime Continuity:
As of Spring ’20, the capability to support runtime continuity for Cloud Data Integration was introduced and will ensure that no jobs need to be stopped ahead of time, no blackout period applied and that any new jobs will start up during the upgrade period. What this means is that during the Informatica Cloud upgrade, only the Informatica Cloud UI will be unavailable for use.
CAI Process Server:
During the upgrade the process server will restart. For major releases, Application Integration requires that agents are restarted. Agents that are part of an agent group are restarted in a round-robin manner.
Additional IP Addresses:
We have added more nodes to our Package Dependency Manager for better scalability of connector and package download requests and hence request you to allow the additional IP addresses on your network firewall/proxy before Fall’20 release.
If you had chosen to allow the IICS domains: *.informaticacloud.com and *.informatica.com instead of IP addresses earlier or if you do not need to allow IP addresses on your firewall/proxy for outbound communication on port 443, please IGNORE this.
Package Dependency Manager:
54.149.96.61 52.10.22.202
54.71.90.172 52.88.6.252
54.71.171.244 52.41.78.13
54.71.38.211 52.13.237.5
54.190.131.131 52.24.145.32
52.26.241.13 34.215.62.0
52.25.39.180 34.214.29.38
54.68.157.252 34.208.149.232
44.229.211.46 54.186.47.31
54.218.192.86 54.70.2.234
This information is already part of our IP address documentation in the KB, please follow this KB for any changes in the future as well.
https://kb.informatica.com/faq/7/Pages/20/524982.aspx
Please do NOT remove the IP addresses allowed earlier, the above list is in addition to the IP address range already allowed on the firewall.
FAQ is available here:
https://network.informatica.com/docs/DOC-18794
This scheduled maintenance affected: IICS NA East 2 Services (B2B Gateway, Cloud API Manager, Cloud Application Integration, Cloud Data Integration, Cloud Hosted Agent, Cloud Integration Hub, Mass Ingestion Databases, Mass Ingestion Streaming, Operational Insights, Platform Services).