Intelligent Cloud Services Status

Process Server likely stuck in "starting up" status under Secure Agent services, post Winter'19 upgrade
Incident Report for Informatica Intelligent Cloud Services
Resolved
Please follow the steps as in the KB link: https://kb.informatica.com/solution/23/Pages/69/571260.aspx to resolve the issue.
Posted Mar 09, 2019 - 17:27 PST
Update
We are continuing to monitor for any further issues.
Posted Mar 09, 2019 - 13:46 PST
Monitoring
Post Winter’19 upgrade, we noticed that the Process Server is not back "up and running" in some of the secure agents (Windows-based agent). The issue appears to be specific to some versions of Windows and to agents installed in a folder that contains spaces.

Please follow the steps as in the KB link: https://kb.informatica.com/solution/23/Pages/69/571260.aspx to resolve the issue.

If you have any questions or concerns, please open a support case with Global Customer Support.
Posted Mar 09, 2019 - 13:43 PST
This incident affected: IICS NA West 1 Services (Cloud Application Integration) and IICS EM West 1 Services (Cloud Application Integration).
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