Intelligent Cloud Services Status

Delay in start/stop of File Listener task on Pod1 (NA West 1)

Incident Report for Informatica Intelligent Cloud Services

Resolved

A rolling patch was applied with a fix to optimize file listener operations. This is now resolved.

Posted Oct 24, 2020 - 09:38 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 24, 2020 - 07:00 PDT

Monitoring

A fix has been applied and we are currently monitoring. There shall be no further issues observed. Please contact Global Customer Support if you have any further queries.

Posted Oct 24, 2020 - 06:59 PDT

Update

The fix is in the process of additional QA verification. New ETA is 6:00 AM PT on Saturday Oct 24.

Posted Oct 23, 2020 - 15:21 PDT

Update

The current ETA for this fix is 6:00 PM PT. If it is available sooner we will update accordingly.

Posted Oct 23, 2020 - 11:00 PDT

Identified

We have identified a cause and are working on a fix.

Posted Oct 23, 2020 - 09:04 PDT

Update

We are continuing to investigate this issue.

Posted Oct 23, 2020 - 08:16 PDT

Investigating

We observe that some File Listener tasks are delayed in starting or stopping due to congestion of more requests. We are working on this issue on priority and will keep the status updated. Please reach out to Informatica Global Customer support if you have additional questions.

Posted Oct 23, 2020 - 08:09 PDT

This incident affected: IICS NA West 1 Services (Cloud Data Integration).