Intelligent Cloud Services Status

Cloud Data Integration Runtime Environment, Schedules, tasks may not be opening in NA West 1 pod

Incident Report for Informatica Intelligent Cloud Services

Postmortem

[NA West 1] [Cloud Data Integration]

INCIDENT START/END: Jul-18-2021 20:51 to Jul-19-2021 00:02 UTC

[AP East 2 Azure][Cloud Data Integration]

INCIDENT START/END: Jul-19-2021 02:18 to Jul-19-2021 02:33 UTC

The RCA for this incident is available here: https://network.informatica.com/docs/DOC-19327

Posted Oct 15, 2021 - 17:25 PDT

Resolved

This incident has been resolved.

Posted Jul 19, 2021 - 09:22 PDT

Monitoring

This issue is resolved. The Cloud Data Integration UI for connections, schedules, runtime environments and tasks is operating normally.

All services are operating normally.

Thank you for your patience.

Posted Jul 18, 2021 - 17:56 PDT

Identified

We are still working on this issue. The issue has been identified.
We are working on a fix.

Next update at 6:00 PM PT.

Posted Jul 18, 2021 - 16:36 PDT

Update

We are still investigating the issue.

Next update at 4:30 PM PT.

Posted Jul 18, 2021 - 15:38 PDT

Investigating

Cloud Data Integration Runtime Environment, Schedules, Tasks may not be opening in NA West 1 pod.
Error seen on UI ""{"code":"APP_21000","description":"Internal error while processing request. Please contact Informatica Global Customer Support.","statusCode":403}". This is affecting design time only.

Scheduled tasks and task execution is operating normally.

We are actively investigating the issue.

Next update at: 3:30 PM PT.

Posted Jul 18, 2021 - 14:28 PDT

This incident affected: IICS NA West 1 Services (Cloud Data Integration, Platform Services).