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Issue has been isolated and customers are expected to clear application cache if they hit "Starting up Service" issue for more than a minute. For further help please reach out to Global Customer Support by creating a support case.
Posted Nov 18, 2022 - 12:01 PST
Update
We are observing an intermittent issue with Reference360 and getting a "Starting up Service" message, Users may not able to open the Reference360 application.
The team is actively looking at it.
Posted Nov 18, 2022 - 11:36 PST
Investigating
We are observing an issue with Reference360 and getting a "Starting up Service" message, Users may not able to open the Reference360 application.
The team is actively looking at it.
Posted Nov 18, 2022 - 11:29 PST
This incident affected: IICS US East 4 Services (MDM Reference 360 SaaS) and IICS US West 3 Services (MDM Reference 360 SaaS).