Scheduler issues for Cloud Data Integration and CDI-Elastic tasks on NA West 1 pod between 8:20 AM PT - 9:30 AM PT
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
[Cloud Data Integration] INCIDENT START/END: Feb-10-2021 15:56 to Feb-10-2021 15:59 UTC
[Cloud Data Integration] INCIDENT START/END: Feb-10-2021 16:19 to Feb-10-2021 16:50 UTC
The RCA for this incident is available here: https://network.informatica.com/docs/DOC-19042
Resolved
This incident has been resolved.
Monitoring
Scheduler issues for Cloud Data Integration and CDI-Elastic tasks on NA West 1 pod.
Schedules may not have fired between 8:20 AM PT - 8:50 AM PT.
Tasks scheduled to run between 9:20 AM PT-9:30 AM PT may have executed later than the scheduled time.
Common Integration Components and Mass Ingestion agent service may have restarted between 7:55 AM - 8:17 AM PT.
The issues have been resolved.
Currently all services are operating normally and we continue to monitor the services.
We apologize for the inconvenience caused.
Schedules may not have fired between 8:20 AM PT - 8:50 AM PT.
Tasks scheduled to run between 9:20 AM PT-9:30 AM PT may have executed later than the scheduled time.
Common Integration Components and Mass Ingestion agent service may have restarted between 7:55 AM - 8:17 AM PT.
The issues have been resolved.
Currently all services are operating normally and we continue to monitor the services.
We apologize for the inconvenience caused.
This incident affected: IICS NA West 1 Services (Cloud Data Integration, Advanced Data Integration, Platform Services).