Performance issue and runtime failures on USW3 Pod
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END: JUL-22-2021 2:30 to 6:37 JUL-22-2021 UTC
RCA for this incident is available here: https://network.informatica.com/docs/DOC-19226
Resolved
This incident has been resolved. We continue to monitor the services.
The official RCA will be available in the coming days.
The official RCA will be available in the coming days.
Monitoring
The performance issues are resolved and services are operating normally.
We are monitoring the services.
Thank you for your patience.
We are monitoring the services.
Thank you for your patience.
Identified
We are noticing performance issues again on US West 3 pod.
Agent services may have restarted and task may have failed.
We are actively working on the issue.
We apologize for the inconvenience.
Agent services may have restarted and task may have failed.
We are actively working on the issue.
We apologize for the inconvenience.
Monitoring
The performance issues are resolved and services are operating normally.
We are monitoring the services.
Thank you for your patience.
We are monitoring the services.
Thank you for your patience.
Identified
We are noticing performance issues on US West 3 pod.
The agent services are up and running. However, UI performance and Data Integration task execution may be running slower than usual.
We are investigating the issue.
Next update at 12:45 PM PT.
The agent services are up and running. However, UI performance and Data Integration task execution may be running slower than usual.
We are investigating the issue.
Next update at 12:45 PM PT.
Monitoring
The issue has been rectified and all services are operational. We are actively monitoring .
Thank you for your patience.
Thank you for your patience.
Update
We are continuing to investigate this issue.
Investigating
We are observing slowness on the USW3 POD. This may have an impact on the UI navigation/Design time and task Runtime activity.
We are currently working on this on priority and shall keep the status updated.
Next Update 9 30 AM PST
We are currently working on this on priority and shall keep the status updated.
Next Update 9 30 AM PST
This incident affected: IICS US West 3 Services (Cloud Application Integration, Cloud Data Integration, Platform Services).