Issue with Runtime Environment in NA West 1 pod
Incident
Report for Informatica Intelligent Cloud Services
Postmortem
INCIDENT START/END : June-23-2022 11:10 to June-24-2022 14:05 UTC
Please find the RCA available here : https://knowledge.informatica.com/s/article/RCA-for-Incident-on-NA-West-1-Services-on-Jun-23
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented for this issue and any new tasks and taskflows are being triggered fine.
Issue is resolved as of 6:15 PM PT.
There may be some tasks failing with "Another instance of the task is running". We are working on cleaning up such hung tasks and will update the status page once completed.
Please feel free to kill any hung tasks on your end and re-trigger.
All services are operating normally and we are monitoring the services.
Issue is resolved as of 6:15 PM PT.
There may be some tasks failing with "Another instance of the task is running". We are working on cleaning up such hung tasks and will update the status page once completed.
Please feel free to kill any hung tasks on your end and re-trigger.
All services are operating normally and we are monitoring the services.
Update
The issue with Runtime Environment is resolved and they should be showing without any errors.
We are seeing some issues with tasks or taskflows starting or running. Tasks may have failed with "Another instance of the task is running". Taskflow triggers may have failed.
We are actively investigating the issue.
Next update at 6:30 PM PT.
We are seeing some issues with tasks or taskflows starting or running. Tasks may have failed with "Another instance of the task is running". Taskflow triggers may have failed.
We are actively investigating the issue.
Next update at 6:30 PM PT.
Identified
We identified an issue with Runtime Environments in NA West 1 pod starting 4:17 PM PT. Runtime Environment page may have shows "503 Service Unavailable" and Cloud Data Integration tasks may have failed.
We have implemented a fix for the issue at 4:39 PM PT.
We are monitoring the services and will keep the status page updated.
We have implemented a fix for the issue at 4:39 PM PT.
We are monitoring the services and will keep the status page updated.
This incident affected: IICS NA West 1 Services (Cloud Data Integration, Platform Services).