Intermittent failures in Extract step for Ingress/Egress Jobs
Incident
Report for Informatica Intelligent Cloud Services
Resolved
An Initial Incident Review has been updated on
https://knowledge.informatica.com/s/article/RCA-for-Incident-on-IICS-NA-West-1-Services-and-IICS-US-East-6-Services-on-April-29
Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report.
https://knowledge.informatica.com/s/article/RCA-for-Incident-on-IICS-NA-West-1-Services-and-IICS-US-East-6-Services-on-April-29
Informatica is working on identifying further details including final root cause & preventive actions. Upon completion, Informatica will share a detailed incident report.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to investigate this issue.Informatica Teams is working on fix. We will keep you updated on our progress and provide further information as soon all operations are restored.
Investigating
Customers are reporting intermittent failure in Extract Phases for Ingress/Egress Jobs. Informatica Teams is working on fix. We will keep you updated on our progress and provide further information as soon all operations are restored.
This incident affected: IICS EM Central 1 Azure Services (MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS US East 4 Services (MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS US East 6 Services (MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), IICS NA West 1 Services (MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS), and IICS EM West 1 Services (MDM Customer 360 SaaS, MDM Multidomain SaaS, MDM Product 360 SaaS, MDM Reference 360 SaaS, MDM Supplier 360 SaaS).